看了楼主的帖子,非常佩服楼主的精神,希望能坚持下来.看你的帖子很亲切,就像发生在身边的事情一样,感受深刻.
<p>积极履行社会责任，担任社会责任不仅不影响企业发展，反而能提升了企业的社会形象，使企业在获得贷款、赢得高素质员工、扩大市场等方面，获得更多回报。</p><p>经历是一种财富,这种财富具有不可期待,不可设计,感谢楼主分享.</p>
太经典了,看来真是高手啊,理解的很透彻啊,哈哈
<p>精彩精彩!</p><p>出来冒个泡吧,算是对楼主的支持!</p><p></p>
<p>学习中。。。果然境界不同决定高度不同</p>
<p>留下脚丫！！！</p><p>佩服的话不说了，学习感受吧</p>
<p>销售就像一场打持久站,只有持之以恒,才能看到胜利</p>
<p>楼主，看过或者接受过孙路弘老师的书和培训吧？看你的销售话术感觉出来的。</p><p>要是的话，我们算同门了。期待分享你更多的心得呢</p>
<p>累了就顶下</p><p></p>
<p>谢谢大家捧场，给我顶帖子～</p><p>我发一篇平时的工作总结吧，是一个客户成交后的总结，因为只有自己看，有的地方可能写的不太清楚</p><p>-----------------------------------------------</p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US"><font face="Calibri">2008</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">年</span><span lang="EN-US"><font face="Calibri">6</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">月</span><span lang="EN-US"><font face="Calibri">1</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">日</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US"><p><font face="Calibri"> </font></p></span></p><p><font face="Calibri"> </font></p><p></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">李女士，妹妹和妹夫一起来</span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">展厅看车，在来这里之前，李已经去过</span><span lang="EN-US"><font face="Calibri">BENZ</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">，</span><span lang="EN-US"><font face="Calibri">VOLVO,BMW</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">等展厅看过，正在寻找一辆替换现在开的老款</span><span lang="EN-US"><font face="Calibri">A6 2.4</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">。经过交谈，确定需求，向对方推荐XX3.0</span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">这款车，强调此车的安全性和舒适性，后李女士表示想买价格在</span><span lang="EN-US"><font face="Calibri">50W</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">左右的车，因先前基本</span><span lang="EN-US"><font face="Calibri">PASS</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">掉XX2.5</span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">了，在此又回旋有点牵强了，以后注意不能把话说死。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">经过试驾，发现李开车比较慢，又很稳，她妹夫说XX2.0</span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">就足够了，她又比较听妹夫的（是开修理厂的），我正好就坡下驴，向其推XX</span><span lang="EN-US"><font face="Calibri">2.0.</font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">回展厅后，用商务问题展开攻势，仅有一辆车等，让其交定金，并且答应了，在划卡的瞬间，她妹夫过来给阻止了。。。。。。。未遂</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US"><p><font face="Calibri"> </font></p></span></p><p><font face="Calibri"> </font></p><p></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">第二天她又过来了，欣喜。结果一看库存，果然昨天那辆车真被卖了，李说那我在SB那（一个竞争对手）定吧，当时就反映过来，其实昨天已经想到她去过SB，我竟然没做任何预防，失败。后来听说有黑内饰的，就说去库里看看，最后买个别</span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">的颜色的车回来。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US"><p><font face="Calibri"> </font></p></span></p><p><font face="Calibri"> </font></p><p></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">交车后，李女士跟我说了她能在我这买车的一个最主要的原因，她是一个特别注重细节的人，观察人不会观察很长时间，但非常注意别人在细节上的处理，第一天来到时候，交车区有个车她想看看，我拿来钥匙把门打开，但是说这个是客户已经定了的车，马上要过来提了，所以我们就在外面看看，不要进去了。她后来说当时非常愿意听我解释这些，因为她能体会我提客户着想，很理解，就这么一个细节打动了她。后来觉得，她在我这里定车是有照顾我的意思，当时在SB那能提到现车，还说没车没关系，只要一周内能有车就在这里买了。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US"><p><font face="Calibri"> </font></p></span></p><p><font face="Calibri"> </font></p><p></p><p class="MsoListParagraph" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><font face="Calibri">1.</font><span style="FONT: 7pt "";"> </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">细节决定成败。</span></p><p class="MsoListParagraph" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: 0cm; mso-char-indent-count: 0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">生意做得越大的人，阅历越深的人，就特别注意别人一举一动里面的细节，通过这些小事情判断你是否值得信任。往往通过这些，能博得他们的好感，这是需要平时不断的积累，并确实已提客户着想的心态来工作。</span></p><p class="MsoListParagraph" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><font face="Calibri">2.</font><span style="FONT: 7pt "";"> </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">凡事留有余地，在还没十分准确的把握住客户的关键需求的时候，要给自己留后路，像这次差点就犯致命错误，幸亏其实更适合她的是XX2.0</span></p><p class="MsoListParagraph" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-char-indent-count: 0; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><font face="Calibri">3.</font><span style="FONT: 7pt "";"> </span></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">以后再刚开始接触的时候，就要介绍我们公司的优势，并且让他们体会到我的优势，事后要签约时讲屁都没用。</span></p><p></p>
[此贴子已经被作者于2008-7-15 11:53:07编辑过]