SE Manager－上海

四度关系

感兴趣可来此联系原作者：http://www.4dguanxi.com/forum/viewtopic.php?t=444

Major Job Duties:

• Typically manages up to 12 SEs and spends an average of 3 days a week in the field working with their SEs. • Owns technical account management responsibilities and customer satisfaction of the accounts assigned to their SEs. • Works directly with customers in need by assuming a crisis intervention and mediation role. • Fills in for or supplements SEs, whenever necessary • Hires, trains, motivates and retains top SE talent • Mentors and coaches their SEs on their strengths and weaknesses, and provide guidance and assistance on developing the SE’s career development plan. • Facilitates, delivers, and manages the formal, semi-annual performance appraisals and career discussions as well as more informal feedback on an SE’s performance • Manages and facilitates SE career paths, training, and rotational growth opportunities • Develops individualized training plans that demonstrate creative ways of learning, mentoring, situation-specific coaching, on-the-job training, and partnering on assignments to increase the value of their employees to the company. • Executes on plan, manages multiple sales efforts at once • Leads the SE team to focus on processes as well as end results • Manages multiple SE resources towards quota and customer/partner satisfaction • Organizes team resources to ensure regional coverage on all technical fronts and serves as a point of contact regarding scheduling conflicts • Creates a team-oriented environment characterized by trust, cooperation, and the willingness to learn • Demonstrates a strong teaming relationship across organizational boundaries including: Sales, SE Management, and Professional Services • Understands and utilizes company assets, as needed, to achieve team and regional objectives • Contributes to Sales Managers account strategy and works with account teams to develop a technical sales strategy • Contributes to and executes on regional and corporate initiatives Experience: • Bachelor’s Degree in Computer Science, Engineering, or equivalent • 9-14 years industry experience • 9 years experience as an SE, consultant with customer focus, or equivalent experience • 2 years proven leadership ability Technical Skills: • Familiar with both MS Windows and Unix operating systems • Familiar with the principles of writing, compiling, and debugging Java programs. Ability to actually write, compile, and debug Java programs is highly desirable. • Solid understanding of J2EE • Solid understanding of XML and web services • Solid understanding of SQL and relational databases • Ability to understand UML and Entity-Relationship diagrams is required. Ability to create these diagrams is highly desirable. • C/C++ experience is a plus • Tuxedo, TopEnd. or other TP Monitor experience is a plus • Portal experience is highly desirable • Integration experience is highly desirable • Familiar with message oriented middleware concepts and their use in a technical solution. • Familiar with EIS/EAI concepts, messaging and data models as part of an overall integration solution. • Good understanding of the full application lifecycle Leadership Traits: • Excellent verbal and written communication skills • Excellent presentation skills • Works well with others as part of a team • Demonstrates ability to adapt to change • Demonstrates the ability to produce results • Demonstrates the ability to manage their time effectively, prioritize, and set and achieve goals • Attention to Detail, and Creativity • Eagerness to be in a learning environment • Customer focused • Must show tact and diplomacy when dealing with customer’s sensitive issues • Self-starter and faster learner • Willing and eager to learn new technologies • Ability to effectively manage customer expectations • Ability to effectively escalate customer issues within BEA • Good negotiation & relationship-building skills • Strong project management skills • Recognize the needs of others as well as your own to foster teaming • Exhibits honesty, approachability, and responsiveness • Utilize cultural and experiential diversity as an asset that broadens perspectives • Understands, interviewing, salary & review process and the economics of the business