Triple C Model of Project Management Communication,Cooperation, and Coordination

silverlining

目录如下

Contents
Preface.................................................................................................................... xiii
Acknowledgments.....................................................................................................xv
Author Bio...............................................................................................................xvii

Chapter 1 Management by Project.........................................................................1
Project Vision Sample.................................................................................................2
Project Mission Sample..............................................................................................2
Qualitative Side of Project Management....................................................................2
Corporate Strategy......................................................................................................3
OGA in World Business Leadership...........................................................................4
Time-Cost-Performance Trade-Offs...........................................................................4
Definition of Project Management..............................................................................5
Manufacturing Defined as a Project...........................................................................6
People Component of Project Management................................................................7
Project Leadership......................................................................................................9
Jack Welch on Leadership......................................................................................... 10
Axiom of Project Leadership.................................................................................... 10
Be a Project Leader, Not a Boss.................................................................... 10
Securing Management Support................................................................................ 11
Basic Elements of Project Management................................................................... 11
Sunset Clause in Project Agreements....................................................................... 12
Project Planning........................................................................................................ 12
The Abilene Paradox: Conflict in Group Agreement............................................... 13
Project Organizing.................................................................................................... 15
Project Scheduling.................................................................................................... 15
Project Tracking, Reporting, and Control................................................................. 16
Project Exit Plan....................................................................................................... 17
Consequences of Project Failure: The Code of Hammurabi.................................... 18
Project Management Knowledge Areas................................................................... 18
Paradox of Project Knowledge.................................................................................20
Project Partnering.....................................................................................................20
Transfer of Complete Products...................................................................... 21
Transfer of Project Procedures and Guidelines............................................. 21
Transfer of Technology Concepts, Theories, and Ideas................................. 21
Project Anecdotes.....................................................................................................22
An Engineer’s Declaration of a Project.........................................................22
Project Management Proverbs..................................................................................23
Project Engineer’s Phrases........................................................................................24
The Seven “Ups” of Project Management................................................................25
Common Laws of Project Management....................................................................25
Parody of a Meeting..................................................................................................26
Project Mission and Vision Dichotomy....................................................................26
Immutable Laws of Project Management.................................................................26
Reference..................................................................................................................28

Chapter 2 The Triple C Model.............................................................................29
Origin of the Model..................................................................................................29
Introduction to Triple C............................................................................................30
Types of Communication............................................................................... 32
Types of Cooperation..................................................................................... 32
Types of Coordination................................................................................... 32
Triple C Questions.................................................................................................... 33
Communication......................................................................................................... 33
Cooperation...............................................................................................................38
Coordination............................................................................................................. 41
Conflict Resolution Using Triple C Approach.......................................................... 42
Application of Triple C to Steps....................................................................44
DMAIC and Triple C................................................................................................ 45
References.................................................................................................................46

Chapter 3 Project Communication....................................................................... 47
Operational Importance of Project Communication................................................48
Communicating across Project Steps.......................................................................49
The Five Senses for Communication.............................................................50
Automatic Negative Thinkers within the Project System............................. 51
Communicating Clear Project Objectives................................................................ 51
SMART Approach to Project Objectives.................................................................. 51
Communicating Project Objectivest.........................................................................54
Guidelines for Triple C Communication.................................................................. 59
Suggested Contents of Triple C Communication...................................................... 59

Chapter 4 Project Cooperation............................................................................. 61
Common Causes of Lack of Cooperation................................................................. 61
Cooperation for Project Planning............................................................................. 62
Organizational Structuring for Cooperation.............................................................63
Matrix Organization Structure.................................................................................65
Organizational Bureaucracy.....................................................................................68
Project Charter and Cooperation..............................................................................69
Overview of a Charter..............................................................................................69
Cultural Affairs in Multinational Projects............................................................... 71
Workforce Cultural Attributes for Cooperation........................................................72
Technology Factors for Project Outsourcing............................................................73
Technology Factors........................................................................................73
People Factors................................................................................................ 74
Cultural and Social Compatibility............................................................................ 74
Administrative Compatibility................................................................................... 74
Technical Compatibility............................................................................................ 75
IT Role in Overseas Project Cooperation................................................................. 75
Workforce Integration Strategies.............................................................................. 76
Cultural Hybrids for Project Cooperation................................................................77
Workforce Education and Outsourcing....................................................................77
Technology Transfer in Multinational Projects........................................................ 78
Transfer of Complete Technology Products.................................................. 78
Transfer of Technology Procedures and Guidelines...................................... 78
Transfer of Technology Concepts, Theories, and Ideas................................. 78
Guidelines for Multinational Technology Cooperation............................................79
Reference..................................................................................................................79

Chapter 5 Project Coordination........................................................................... 81
Initiating Coordination............................................................................................. 81
Adaptive Project Coordination.................................................................................83
Coordination for Project Scheduling........................................................................84
Coordination for Project Control..............................................................................85
Control Steps.............................................................................................................87
Informal Control Process..........................................................................................88
Advantages of Informal Control....................................................................88
Formal Control Process............................................................................................88
Disadvantages of Formal Control Process....................................................88
Measurement Scales for Project Coordination.........................................................89
Nominal Scale of Measurement....................................................................89
Ordinal Scale of Measurement......................................................................89
Interval Scale of Measurement......................................................................89
Ratio Scale of Measurement..........................................................................90
Data Analysis for Project Coordination....................................................................90
Data Summary............................................................................................... 91
Data Processing Environment....................................................................... 91
Data Policies and Procedures........................................................................92
Static Data......................................................................................................92
Dynamic Data................................................................................................92
Data Frequency..............................................................................................92
Input Interface...............................................................................................92
Data Constraints............................................................................................92
Data Compatibility........................................................................................92
Data Contingency..........................................................................................92
Schedule Coordination and Control..........................................................................93
Schedule Control Actions..............................................................................93
Performance Coordination and Control....................................................................93
Continuous Performance Improvement....................................................................94
Cost, Coordination, and Control...............................................................................97
Information for Project Control.............................................................................. 100
Guidelines for Triple C Coordination..................................................................... 101
Coordination and Integration of Knowledge.......................................................... 101
Elements of E-BOK................................................................................................ 102
Observe, Orient, Decide, Act (OODA) Loop Application to Triple C.................... 105
Building Project Value and Performance............................................................... 105
Kaizen Analysis of a Project................................................................................... 107
Value Stream Mapping........................................................................................... 107
Organizational Learning......................................................................................... 108
Organizational Leadership by Examples................................................................ 109
Project Leadership.................................................................................................. 110
Employee Learning through Participation............................................................. 110
Standards for Project Management......................................................................... 110

Chapter 6 Project Implementation Template..................................................... 113
General Template.................................................................................................... 113
Selling the Project Plan........................................................................................... 115
Triple C Flowchart.................................................................................................. 116
Triple C Implementation Template......................................................................... 117
Communication Template............................................................................ 117
Cooperation Template............................................................................................. 118
Coordination Template............................................................................................ 119
Communication Complexity Formula.................................................................... 119

Chapter 7 Triple C Project Case Studies............................................................ 121
Triple C at Delta Faucet Company.......................................................................... 121
Case Study Discussions............................................................................... 123
New Product Development Program...................................................................... 123
Project Approach.........................................................................................124
Policies and Procedures....................................................................124
Case Study Discussions............................................................................... 127
B. B. Perry Technologies........................................................................................ 127
Case Study Discussions............................................................................... 128
Triple C Models for Multinational Project.............................................................. 128
Project Communication and Coordinating across Continents................................ 129
Case Study Discussions............................................................................... 131
Tech Sound Bankruptcy.......................................................................................... 132
Case Study Discussions............................................................................... 133
Fastrite Manufacturing Company........................................................................... 133
Case Study Discussions............................................................................... 134
Advanced Communications Company................................................................... 134
Case Study Discussions............................................................................... 135
Metroplex Management.......................................................................................... 136
Case Study Discussions............................................................................... 136
Rapid Deployment Force........................................................................................ 137
Case Study Discussions............................................................................... 138
WYOVAX Computer Relocation............................................................................ 138
Project Description...................................................................................... 139
Case Study Discussions............................................................................... 143
Squeezing the Eagle................................................................................................ 143
Case Study Discussions............................................................................... 143
General Computer................................................................................................... 144
Case Study Discussions............................................................................... 144
Turmoil at AGV, Inc................................................................................................ 144
Case Study Discussions............................................................................... 145
Autofast Manufacturing.......................................................................................... 145
Case Study Discussions............................................................................... 148
Printed Circuit Board Assembly............................................................................. 148
Case Study Discussions............................................................................... 150
Huge Electronics Project Management................................................................... 150
Case Study Discussions............................................................................... 151
Implementation of New MRPII Information System............................................. 151
Case Study Discussions............................................................................... 153

Chapter 8 Triple C Case Application Presentations........................................... 155
Case Presentation 1: Multinational Petrochemical Project..................................... 155
Case Presentation 2: Improvement of Low Capacity Use...................................... 159
Case Presentation 3: Triple C Systems Integration for Quality Improvement........ 167
Case Presentation 4: Application of Triple C to Conflict Resolution..................... 195
Index....................................................................................................................... 201


之前有人只发了图。
现在贴上全文
这是通过google docs在某网站分章节下载然后合并的版本

youngkz

感谢楼主分享。虽然都是文字，但是有很多理论的基础，有空时候可以慢慢消化。