[原创]如何构建企业内部的讲师体系？
<br/><p class="MsoNormal" style="TEXT-ALIGN: center" align="center"><b style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 14pt; COLOR: black; FONT-FAMILY: 宋体"><span lang="EN-US"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></span></span></b> </p>
<p class="MsoNormal" style="TEXT-ALIGN: center" align="center"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">企业在迅猛发展的过程中，也越来越认识到培训的重要性。要使一个企业从成功<span lang="EN-US">-</span>成长<span lang="EN-US">-</span>成熟<span lang="EN-US">-</span>成就，培训是非常关键的，培训师就是助推器。培训将是企业获得持续发展的永续推动力。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">很多企业内部都设有培训机构，由内部的中高层管理者兼职做员工培训，但是没有建立起专业的内部讲师体系。内部讲师与邀请的外部讲师相比，具有多方面的优势：一方面，由于内部讲师多具有多年实际岗位的工作经验，专业技能丰富，也更加熟悉企业的发展和运营状况，更了解存在的问题，有利于根据这些问题进行相应课程的开发；另一方面，内部培训可以降低企业培训成本，提高培训效果，有效提升企业的软实力。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">面对这样的市场要求，建立一支职业化的内部讲师队伍成为势在必行。那么作为企业，又该如何着手去组建这样一支内部讲师体系呢？<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt"><b style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">首先，要有规划<span lang="EN-US"><o:p></o:p></span></span></b></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">作为一个有发展眼光的企业，在战略上应该重视培训的作用。可以单独规划出企业内部讲师队伍建设这样一个模块，制定一个三年或五年讲师队伍发展计划，将内部讲师队伍培训同时列入年度培训计划中来。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24.1pt; mso-char-indent-count: 2.0"><b style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">其次，要有步骤<span lang="EN-US"><o:p></o:p></span></span></b></p>
<p class="MsoNormal" style="TEXT-INDENT: 23.5pt; mso-char-indent-count: 1.96"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">一般认为，组建流程需要分为三个阶段：<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">一、选拔阶段<span lang="EN-US"> <o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">企业内部员工自愿报名或者部门推荐报名，由人力资源部发出笔试和面试通知，通过笔试、面试考察与审核，经内训师评审小组认证通过，员工收到录用通知即可进入内训师团队。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">二、培训阶段<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">成长为一名内训讲师，必须掌握一些培训技巧和授课能力，而这些能力的获得需要经过<span lang="EN-US">TTT</span>课程专门的培训。<span lang="EN-US">TTT</span>培训有四个层次：<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 42pt; TEXT-INDENT: -18pt; mso-list: l0=" list="list" tab-stops: 42.0pt? lfo1; l0? level1="level1"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体"><span style="mso-list: Ignore">1、</span></span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">初阶——做到“讲顺”<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">经过基本演绎技巧和风范的培训，化解胆怯心理、做好自我管理、情绪管理等，奠定培训师的表达基础，</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">确立自信表</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">达</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">、</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">专业风</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">范呈</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">现</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">能力，</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">使得讲课有内容。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">2</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">、晋阶——做到“讲好” <span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">从</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">自我介</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">绍</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">、</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">专业</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">表</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">达</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">技巧、</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">图</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">表</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">数</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">字、情理</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">并</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">茂、</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">课</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">程</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">导</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">入</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">到收</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">结</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">的</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">训练</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">，建立培</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">训师</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">的</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">专业讲</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">授形象，提升</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">专业讲</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">授技能，使得讲课有效果</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">3</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">、正阶——做到“讲精”<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; TEXT-ALIGN: left; mso-char-indent-count: 2.0" align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">通</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">过</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">效果深化、</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">语</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">感</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">结论</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">、重建</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">内</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">容、素材点</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">评</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">、促</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">动</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">控</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">场</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">、素材</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">运</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">用、等方面</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">进</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">行</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">训练</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">，全面提升</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">内训师</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">的</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">课</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">程掌控能力和</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">教</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">材</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: 宋体">设计</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-family: Dotum">能力</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">，使讲课有系统。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; TEXT-ALIGN: left; mso-char-indent-count: 2.0" align="left"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">4</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">、高阶——做到“讲活”<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; TEXT-ALIGN: left; mso-char-indent-count: 2.0" align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">企业能够自主进行课程开发与课程设计，拥有自己的版权课程，这也是培训师所要达到的最高境界。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">三、认证阶段<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; TEXT-ALIGN: left; mso-char-indent-count: 2.0" align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">经过培训之后，要对内训讲师在课堂上的表现进行试讲点评，由专门机构进行评审，并颁发不同层级证书，在企业内部形成一个梯次内训师队伍。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 24.1pt; TEXT-ALIGN: left; mso-char-indent-count: 2.0" align="left"><b style="mso-bidi-font-weight: normal"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体"><span style="mso-spacerun: yes"> </span></span></b><b style="mso-bidi-font-weight: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">最后，要不断完善<span lang="EN-US"><o:p></o:p></span></span></b></p>
<p class="MsoNormal" style="TEXT-INDENT: 24pt; TEXT-ALIGN: left; mso-char-indent-count: 2.0" align="left"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体">企业内训师队伍建立起来之后，要不断完善内部讲师管理办法，进一步规范分级、聘用、考核、晋级和退出等流程，重点加强内部讲师的考核反馈，对企业内部授课要设计相应的评估办法，并可以从精神和物质两个方面加大对公司内部讲师的激励力度，提高内部讲师的积极性。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-US" style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 18pt"><span lang="EN-US" style="COLOR: black; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt"><?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /><st1:chsdate isrocdate="False" islunardate="False" day="12" month="8" year="2010" w:st="on"></st1:chsdate><o:p></o:p></span> </p> <span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-bidi-font-size: 12.0pt; mso-bidi-font-family: 'Times New="New"Roman'; mso-ascii-font-family: 'Times New="New"Roman'; mso-hansi-font-family: 'Times New="New"Roman'; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">在企业内部构建讲师体系就要从企业内部员工中选拔优秀的员工，培训认证之后完成内训师队伍的一个建设的这么一个过程，最终目的就是更好的帮助公司发展。</span>
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