[原创]复命：有效提升员工执行力的24个准则
<p>复命-宣传.jpg ：</p><p> </p>
<p><br/>复命Ⅱ：有效提升员工执行力的24个准则 作 者：刘为礼 著<br/></p>
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<p> 出 版 社：中华工商联合出版社<br/></p>
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<p> 出版时间：2009-5-1<br/></p>
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<p> 字 数：120000 <br/></p>
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<p> 版 次：1<br/></p>
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<p> 页 数：156<br/></p>
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<p> 开 本：16开 <br/></p>
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<p> 印 次：1 <br/></p>
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<p> 纸 张：胶版纸<br/></p>
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<p> I S B N ： 9787802491380<br/></p>
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<p> 包 装：平装<br/></p>
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<p> 所属分类：图书 >> 企业管理 >> >> <a href="http://baike.baidu.com/view/2537.htm" target="_blank">人力资源</a>/<a href="http://baike.baidu.com/view/133187.htm" target="_blank">职工培训</a><br/></p>
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<p> 定价：￥22.00</p>
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<p>复命，就是员工对自己肩负的职责与任务在限定的时间内完成并回复，对自己肩负的任务所达成的状态及时做出回复，对自己岗位上的一切工作都要负责到底。高效复命的员工是企业的脊梁。相反，末流员工总是“逃”命——逃避工作中应担当的使命。他们的存在，是企业灾难的开始。细数末流员工的种种表现，可以归纳为以下“七宗罪”：<br/></p>
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<p> 第一宗罪：不负责任<br/></p>
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<p> 对自己的使命不负责任，没有在限定的时间里对工作的结果作出回馈，并进行卓有成效的复命，往往会埋下祸患的种子。<br/></p>
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<p> 虹桥工程是重庆市綦江县的重点工程之一。按照相关法律规定，整个工程必须经过立项审批、规划设计、工程招投标、质量监督、施工许可、承担施工任务单位和个人的资格检查以及监督、工程验收等法定环节，而且这一系列工作都必须由相关行政权力的行政主体严格依照法律、法规执行。<br/></p>
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<p> 然而，事实上，綦江县政府及其各级职能部门却没有依法采取相应措施，结果导致虹桥工程成为不折不扣的“豆腐渣”工程。 <br/></p>
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<p> 在虹桥工程竣工后，正式通车前，已经有不少热心群众向该县政府及有关职能部门反映意见，认为虹桥有严重的质量问题，要求有关职能部门尽快处理。但是，这些部门却没有履行各自的法定职责，结果导致了“虹桥垮塌事件”的发生。<br/></p>
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<p> 事故发生后，尽管那些不履行法定职责的相关责任人已经得到了法律惩罚，但是这起事故却给我们留下了惨痛而深刻的教训。<br/></p>
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<p> 每一个环节都存在着一定的隐患，但没有人及时对此作出反应，松散、疏忽及复命意识的淡薄，让人们冷淡了对责任的思考。复命精神的失落，使得人们忘却自己的使命——企业与个人共赢共生的构想，往往趋于空谈。<br/></p>
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<p> 第二宗罪：爱找借口<br/></p>
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<p> 在工作中学会复命的员工凡事对结果负责，具有很强的使命感，而末流员工却极力去找借口原谅自己，借故推脱，对自己的任务无动于衷，或在执行任务时不了了之。从辩证法的角度说。在工作中是否爱找借口是造成员工最终走向平庸还是卓越的根本原因之一。<br/></p>
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<p> 英国著名田径运动员罗杰·布莱克是体育界的成功人士，他曾获奥林匹克运动会400米银牌和世界锦标赛400米接力赛的金牌，可他的出色和优秀并不仅仅是因为他令人瞩目的竞技成绩，更让人为之动容的是，他所有的成绩都是在患心脏病的情况下取得的，他没有把患病当作自己的借口。<br/></p>
<p> </p> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">1<SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">复命，由平凡走向卓越</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">任务是这样完成的 </SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">有命必复，使命必达</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">在复命中成就卓越</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">2 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">受命：复命的前奏</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">受命，不讲条件</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">掌握三个要点</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">遵守</SPAN><SPAN lang=EN-US><FONT face="">6W3H</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">原则</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">3 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准备赢得结果</SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0">成果只眷顾有准备的人</P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 22.7pt; LINE-HEIGHT: 200%"><SPAN style="mso-bidi-font-weight: bold">不做好准备，谈何复命？</SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 22.7pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US style="FONT-FAMILY: 楷体_GB2312"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">准则</SPAN><SPAN lang=EN-US><FONT face="">4 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">内外兼修，提升自我</SPAN><SPAN lang=EN-US style="FONT-FAMILY: 楷体_GB2312"><o:p></o:p></SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="mso-bidi-font-weight: bold">实力决定胜负<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="mso-hansi-font-family: 宋体">充满勇气与自信<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="mso-hansi-font-family: 宋体">复命如打铁，先得自身硬<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US style="mso-hansi-font-family: 宋体"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">5 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">以使命为己任</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; TEXT-ALIGN: left; mso-char-indent-count: 1.96; mso-layout-grid-align: none" align=left><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN">使命感：自觉复命的动力<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; TEXT-ALIGN: left; mso-char-indent-count: 1.96; mso-layout-grid-align: none" align=left><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">复命，须对使命负责</SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 20.6pt; TEXT-INDENT: -20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: -1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">6 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">态度就是竞争力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-weight: bold; mso-hansi-font-family: ''; mso-ascii-font-family: ''">认真对待每一项工作</SPAN><SPAN lang=EN-US style="mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; TEXT-ALIGN: left; mso-char-indent-count: 1.96; mso-layout-grid-align: none" align=left><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN">热忱是工作的灵魂<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; TEXT-ALIGN: left; mso-char-indent-count: 1.96; mso-layout-grid-align: none" align=left><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-weight: bold; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN">复命，拒绝抱怨</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-weight: bold; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt"><o:p></o:p></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">7 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">积极主动，凡事不必叮嘱</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">面对工作抢着干</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">眼中有活，主动找事干</SPAN><SPAN lang=EN-US style="COLOR: red"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">不令而从，主动复命</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 200%; mso-char-indent-count: -2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">8 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">不找借口，保证完成</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">对“逃命”说“不”</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">没有借口，圆满复命</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">9 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">限时复命，立刻行动</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">立即动手，付诸行动</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">“第一时间”复命</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">10 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">拿能力去复命</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">拿“能力”说话</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">提升能力，高效复命</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">11 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">为复命找方法</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">方法总比问题多</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">五步工作法</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%; TEXT-ALIGN: center" align=center><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">12 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">习惯左右成败</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">要事第一，重要的事情先做</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US><FONT face=""><SPAN style="mso-spacerun: yes"> </SPAN><SPAN style="mso-spacerun: yes"> </SPAN><SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">日清日结，即时复命</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">优化习惯，夯实复命基础</SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 20.6pt; TEXT-INDENT: -20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: -1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">13<SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">团队为王，众人划桨撑大船</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">公司是船，与公司同命运</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">团队作战，无往不胜</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.75pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">14<SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">人际关系：复命之本</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0">优化你的人际网</P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; LINE-HEIGHT: 200%; mso-para-margin-left: 2.0gd"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">人脉：复命的生产力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; LINE-HEIGHT: 200%; mso-para-margin-left: 2.0gd"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">复命，须有效协调各方</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; LINE-HEIGHT: 200%; mso-para-margin-left: 2.0gd"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">15<SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">创新，不走寻常路</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">思路决定出路</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">灵活变通，柳暗花明又一村</SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="mso-bidi-font-weight: bold">另辟蹊径，创新制胜<SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 20.6pt; TEXT-INDENT: -20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: -1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">16<SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">执行力：复命的保证</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">用脚做梦，赢在执行</SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 22.7pt; LINE-HEIGHT: 200%">全力以“复”自己的“命”</P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">不折不扣是复命之魂</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">17<SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">用行动落实复命</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">想到就做，绝不拖延</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">敢于出手，果断“亮剑”</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">将复命精神落到实处</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">18<SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">以结果为导向</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">咬定“结果”不放松</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">抓住结果：复命的要义</SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">准则</SPAN><SPAN lang=EN-US><FONT face="">19 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">坚持，不轻易言败</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">许三多精神：简单重复铸就成功</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%">彻底复命：不达目的不罢休</P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN lang=EN-US><o:p><FONT face=""> </FONT></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">20 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">高效出绩效</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">抓住核心要点</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">绩效源于高效的方法</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><FONT face=""><SPAN lang=EN-US><SPAN style="mso-spacerun: yes"> </SPAN></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">21 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">复命要到位</SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">回复的是结果，而不是问题</SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">复命到位，才算“复命了”</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 200%; mso-char-indent-count: -2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">22 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">价值验证结果</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">业绩在此，利润在此</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">能不能干，业绩中看</SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 200%; mso-char-indent-count: -2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">23 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">让复命溶入血液</SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">雕塑自己，完美修炼</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0">树立共同价值观</P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt; mso-ansi-language: ZH-CN"><o:p> </o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; TEXT-INDENT: -21pt; LINE-HEIGHT: 200%; mso-char-indent-count: -2.0"><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">准则</SPAN><SPAN lang=EN-US style="LINE-HEIGHT: 200%; mso-bidi-font-size: 10.5pt"><FONT face="">24 <SPAN style="mso-spacerun: yes"> </SPAN></FONT></SPAN><SPAN style="LINE-HEIGHT: 200%; FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''; mso-bidi-font-size: 10.5pt">完美复命，缔造卓越</SPAN></P>
<P class=MsoPlainText style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 20.6pt; LINE-HEIGHT: 200%; mso-char-indent-count: 1.96"><SPAN lang=EN-US>100%</SPAN>合格，造就卓越<SPAN lang=EN-US style="mso-bidi-font-weight: bold"><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">超越平庸，选择完美</SPAN></P><SPAN style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-bidi-font-family: ''; mso-ansi-language: ZH-CN; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">高标准，严要求：只为优质复命</SPAN> <P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.1pt; LINE-HEIGHT: 200%; mso-char-indent-count: 2.0"><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">任务是这样完成的</SPAN></B></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''"> 任务一旦明确，就必须去复命，无论如何，都不允许找借口搪塞。不过，复命的结果，在通常情况下，必须符合三项指标：“按时”、“保质”、“保量”，三者缺一不可。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">“按时”，是工作成果在时限上的要求。要在规定的时间内完成任务，不允许无故拖延；如果能够提前，当然最好不过了；</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">“保质”，是工作成果在品质上的要求。成果至少不低于标准值，不允许假冒伪劣、以次充好；</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">“保量”，是工作成果在数量上的要求。至少要达到规定的数量，不允许偷工减料、短斤少两。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">上海锦江饭店接到过一项紧急任务：“巴基斯坦哈克将军一行</SPAN><SPAN lang=EN-US><FONT face="">75</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">人，由于气候恶劣，专机难以在北京降落。经磋商，决定改由上海着陆。现在，专机正向上海飞来，两小时后到达，请立即做好迎接准备！”</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">任务已经明确，我们不妨看看上海锦江饭店是如何根据“按时”、“保质”、“保量”三项指标去圆满复命的？ 前后总共才两个小时，时间非常仓促而紧迫。但一点儿都容不得马虎，绝不允许出现任何纰漏，该怎么保证圆满复命？</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">时任总经理任百尊同志一放下电话，第一件事就是组织接待班子。他召集精兵强将，召开紧急会议，指示所有准备工作都必须在两小时内完成。任总强调：“大家听清楚了，两小时后车队就要到达上海，所以我们必须在</SPAN><SPAN lang=EN-US><FONT face="">120</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">分钟之内完成准备工作……</SPAN><SPAN lang=EN-US><FONT face="">75</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">套客房，</SPAN><SPAN lang=EN-US><FONT face="">100</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">辆轿车组成的迎宾车队，供一二百人用膳的国宴……这一切的一切，都必须在两小时内按时、保质、保量地完成！”</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">离两小时还差</SPAN><SPAN lang=EN-US><FONT face="">10</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">分时，任总开始检查。他先来到客房。只见客房的地上、四壁、平顶均一尘不染，床面平挺，毛毯平顺。他点了点头，又审视了一下床头的插花，只见那些花造型新奇、典雅大方。当检查完所有的客房，看到服务员各就各位，面带微笑，已经准备迎接贵宾时，任总满意地笑了。这时，厨师长也打来电话，向任总报告道：“厨房一切就绪！”任总看了看表：距离</SPAN><SPAN lang=EN-US><FONT face="">120</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">分钟还差</SPAN><SPAN lang=EN-US><FONT face="">5</FONT></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">分钟。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">当所有的工作都准备就绪时，任总接到上峰的电话：“国宾车队已到达淮海路茂名路口，两分钟后将进入客房。”将军入住饭店后，对饭店各方面的服务都表示“非常满意”。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">仅仅用两个小时，要完成如此高规格的接待任务，对于任何一家饭店来说，都是一个极大的考验。如果没有良好的复命精神，如果没有每个人“按时、保质、保量”的高度责任心，要圆满完成这样的接待任务，几乎是不可能的。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 200%"><SPAN style="FONT-FAMILY: 宋体; mso-hansi-font-family: ''; mso-ascii-font-family: ''">“按时、保质、保量”是复命的核心。这三个指标，不仅仅要成为制度，成为公司的企业文化，更要融于每个职员的心里。如此一来，不管接到什么样的任务，才会自觉自愿、自动自发，首先统筹好时间、质量和数量，然后有节奏、有步骤地去复命，以保证圆满复命。</SPAN><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></P>
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