再学全面质量管理
<p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">最近恰好有个机会重新学习了全面质量管理，有的人一听我说到这里，就觉得这真是搞笑了，怎么还有人在学这个？为什么会有这个反应？因为</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">不是什么新潮了，它是我国上个世纪</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">80</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">年代推广的质量管理理论。从那时到现在，各种质量管理方法在企业界“你方唱罢我登场”，现在国内大概是最时兴的，所以谁还会去专门学</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">呢？我们先来看看我理解的</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的特点：何谓全面？即全方位、全过程、全员的质量管理；</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">——</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">说：全面策划、全员参与、全方位改进；</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的主要原则：以顾客为中心，领导的作用，全员参与，过程方法，系统管理，持续改进，以事实为基础，互利的供方关系；</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">——</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">说，以客户为中心，追求卓越；</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的思想基础：——</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">PDCA</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">也是</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">DMAIC</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的思想基础，二者的思路几乎完全一样！</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">QC</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">七种工具：柏拉图、鱼骨图、控制图、分层图、相关图、直方图、对策表；</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">——</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的工具箱：柏拉图、鱼骨图、控制图、相关图、直方图、控制计划、</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">FMEA</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">、</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">QFD</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">等等；</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的主要活动形式：</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">QC</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">小组，它开展工作应注意以下方面：遵循</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">PDCA</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">循环、以事实为依据，用数据说话、应用统计方法。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">——</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">说……</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">还需要说话吗？</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">与</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">确实是大同小异，即思维模式、行为方式都很类似。那么为什么在</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">曾经大力推广过，会渐渐退出大家的视野，而一个与之没有根本差异的</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">又会风行一时呢？因为大多数企业在推行了</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">TQM</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">之后，并未改变其思维模式和行为方式，因此其质量管理还是按照其以前的习惯进行的，其产品质量仍然需要改进，所以在一个新的思想和方法论出现时，把这个改头换面的老方法又引进了一次。由此可以推断，如果企业本次还是没有意识到思维模式和行为方式需要改变的话，那么</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><font face="">6sigma</font></span><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">迟早也会褪去其神秘的光环，退出流行的舞台，而企业就像“狗熊掰棒子”，拿一个丢一个，最终一无所获。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 6pt; LAYOUT-GRID-MODE: char; TEXT-INDENT: 18pt; LINE-HEIGHT: 150%; mso-para-margin-bottom: .5gd; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">为什么会这样呢？正如克劳士比在《质量无泪》中所讲，是否改进质量就在于领导的意念，如果领导发自内心地认为质量就是生存之道，那么他一定会象爱护自己的生命一样关心产品的质量。在多数中国的企业里，还是人本位的管理模式，领导的意志比企业制度与规程更加有执行力。领导仅在公开场合说关注质量还是不够的。有一首老歌唱到“你能象你说过的那样爱我吗”，这句话绝少有人敢于回答，因为人类的弱点就是承诺太多，实践太少，还会找各种理由来为自己开脱，企业行为与人类个体的行为多么相象！所以执行对于有些人永远是个不简单的问题，而实际上“不简单”就是把简单的事情一次一次重复，每一次都做好。这需要的是扎扎实实的工作，是真正贯彻到企业从上到下的执行机构中的统一行为。而所谓的方法、思想如果得不到不贯彻，是无法真正被企业接受的。这种表现就是大家被它们炫目的光环所吸引，而这只能远观不能近赏，没有解决企业的根本问题，企业仍然忙于到处救火；随着时间流逝，光环毕竟会褪去，而企业救火之后只要有喘息之机，就会“好了伤疤忘了疼”，又开始挑选时下流行的新思潮了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; LINE-HEIGHT: 150%;"><p></p></span></p><p><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-family: ''; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">所以，已经不再处于风头浪尖的</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: ''; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">TQM</span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-family: ''; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">，在平静地告诉我们：如果要改进质量，需要企业真正自上而下地关注质量，全员改变思维模式和行为方式，这无论是哪一种质量管理或改进理念，都不能违背的。</span></p> <p>温故而自新，没什么不对。</p> 很好的理论，要是有案例分析就更好了
页:
[1]