<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">国人对</span><span lang="EN-US"><font face="">ISO 9000 </font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的误区：</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1．<span style="FONT: 7pt "";"><font size="3"> </font></span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">认为</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">就是强调文件和记录</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">标准对文件有要求，但</span><span lang="EN-US"><font face="">2000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">版更新后，更强调的是流程方法，强调</span><span lang="EN-US"><font face="">PDCA</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">，文件只是策划的结果，而非体系的主体。标准最低要求只有</span><span lang="EN-US"><font face="">6</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">份程序，</span><span lang="EN-US"><font face="">21</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">处记录。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">顾问公司往往辅导企业写出很多与实际运作不符的文件，在不必要的环节也设置了很多的文件与规定，把运作反而束缚了。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">由于企业不了解</span><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的精神，所以经常误解自己规定出来的繁琐的，无利于效率效果的文件就是</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">。也形成了</span><span lang="EN-US"><font face="">ISO 9000 </font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">就是形式主义的误解。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">实际上，在标准的引言部分就已经强调了，流程方法要从增值的角度考虑流程，获得流程的业绩和有效性的结果。所以，</span><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">标准本身是绝对不赞成繁文冗节的。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><font face=""><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: Ignore;">2．<span style="FONT: 7pt "";"><font size="3"> </font></span></span></span><span lang="EN-US">ISO 9000</span></font><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">不考虑成本</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">同样是流程方法，要求流程要获得业绩和结果，并且必须持续地改进，不计成本的流程，一定是违反</span><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">流程方法的。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">企业由于追求形式，有时会导致为做到不合理的规定而引发成本的上升，这种逐本趋末的方法，无疑是对</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">标准的曲解。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;"><font face=""><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: Ignore;">3．<span style="FONT: 7pt "";"><font size="3"> </font></span></span></span><span lang="EN-US">ISO 9000</span></font><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">是一套管理方法，造成企业推行其他的管理方法的障碍。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的最终目的是帮助企业满足客户的需求，持续改进企业的流程。所以。任何对企业绩效有推动作用的管理方法，必定是受包含和鼓励的。</span></p>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">企业由于受已有文件规定的束缚，不敢从效率效果的角度改进流程，引入新的管理方法，反而认为</span><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的规定与新的方法不通，有的甚至干脆弃</span><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">不顾，另行一套，真是知其然，不知其所以然的后果啊。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">认识到</span><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">本身的缺陷，并不能说明</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">标准就不适用于企业了。</span><font face="">
</font><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">反而，经过更新的</span><span lang="EN-US"><font face="">2000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">版标准，融合了欧美近</span><span lang="EN-US"><font face="">20</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">年管理理念的精华，含纳了</span><span lang="EN-US"><font face="">TC176</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">技术委员会来自全球</span><span lang="EN-US"><font face="">100</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">多国家顶尖的质量管理专家的智慧，对企业质量管理带来了革命性的新方向：从部门式管理到流程管理。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><shapetype id="_x0000_t75" stroked="f" filled="f" path="m@4@5l@4@11@9@11@9@5xe" opreferrelative="t" ospt="75" coordsize="21600,21600"><stroke joinstyle="miter"></stroke><formulas><f eqn="if lineDrawn pixelLineWidth 0"></f><f eqn="sum @0 1 0"></f><f eqn="sum 0 0 @1"></f><f eqn="prod @2 1 2"></f><f eqn="prod @3 21600 pixelWidth"></f><f eqn="prod @3 21600 pixelHeight"></f><f eqn="sum @0 0 1"></f><f eqn="prod @6 1 2"></f><f eqn="prod @7 21600 pixelWidth"></f><f eqn="sum @8 21600 0"></f><f eqn="prod @7 21600 pixelHeight"></f><f eqn="sum @10 21600 0"></f></formulas><path oconnecttype="rect" gradientshapeok="t" oextrusionok="f"></path><lock aspectratio="t" vext="edit"></lock></shapetype><shape id="_x0000_s1028" wrapcoords="-64 0 -64 21514 21600 21514 21600 0 -64 0" type="#_x0000_t75" style="MARGIN-TOP: 7.8pt; Z-INDEX: -1; LEFT: 0px; MARGIN-LEFT: 162pt; WIDTH: 252pt; POSITION: absolute; HEIGHT: 189pt; TEXT-ALIGN: left;"><imagedata otitle="企业流程全景" src="file:///C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\msohtml1\01\clip_image001.jpg"></imagedata><wrap type="tight"></wrap></shape><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">流程方法的引用，产生于管理学家对企业创造价值过程的重新审视：在客户需求单一，企业生产（服务）产品品种少，数量大的情况下，企业采用部门式金字塔组织结构，集中生产和服务，有利于提高效率降低成本；而随着信息时代的来临，客户需求日益个性化发展，企业生产服务面临日益严峻的挑战，产品品种越来越多，单品种数量越来越少。所以，以往部门式集中生产（服务）对客户需求的响应失去柔性，而且大批量生产容易造成过量生产的浪费。而流程方法是从客户的需求出发，按创造价值的顺序及要求，反推式来组织企业的各种资源以开展活动</span><span lang="EN-US"><font face="">/</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">流程。各种流程不再是以内部的部门或职责来界定，而是考虑客户的需要及满意。</span></p><shape id="_x0000_s1026" wrapcoords="-62 0 -62 21531 21600 21531 21600 0 -62 0" type="#_x0000_t75" style="MARGIN-TOP: 132.6pt; Z-INDEX: -3; LEFT: 0px; MARGIN-LEFT: 0px; WIDTH: 252pt; POSITION: absolute; HEIGHT: 225.9pt; TEXT-ALIGN: left;"><imagedata otitle="餐馆" src="file:///C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\msohtml1\01\clip_image003.jpg" cropright="7229f" cropleft="8533f" cropbottom="5344f" croptop="851f"></imagedata><wrap type="square"></wrap></shape><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-no-proof: yes;"><shape id="_x0000_s1027" wrapcoords="-100 0 -100 21517 21600 21517 21600 0 -100 0" type="#_x0000_t75" style="MARGIN-TOP: 117pt; Z-INDEX: -2; LEFT: 0px; MARGIN-LEFT: 252pt; WIDTH: 187.05pt; POSITION: absolute; HEIGHT: 226.2pt; TEXT-ALIGN: left;"><font size="3"><imagedata otitle="组织" src="file:///C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\msohtml1\01\clip_image005.jpg" cropright="20028f" cropleft="12799f" cropbottom="9823f" croptop="3102f"></imagedata><wrap type="tight"></wrap></font></shape></span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">例如，传统餐馆，按照楼面</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">/</span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">收银</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">/</span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">厨部等部门的划分来为客户提供服务，客户进入餐馆后的感受与各部门的运作良好与否可能会出现在前台感觉不错，进餐的感受不好，结算的感受很差的状况。如果按照流程方法来进行管理，每个</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">/</span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">每群客户的接待可以被设计成一个整体的流程，从客户进门的一刻到满意离开的瞬间，餐馆的所有资源从每个细节来满足客户的方方面面的需求，令到客户被充分地关注，避免部门之间隔阂而导致的客户要求被忽视</span>
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">又如，国家银行监管委员会主席刘明康，在</span><span lang="EN-US"><font face="">2005</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">年银行系统会议上就提出，中国银行在未来几年内要象国际银行管理靠拢，从部门银行转向流程银行的运作管理。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">在</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">：</span><span lang="EN-US"><font face="">2000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">版最核心的管理模式就是采用了</span><span lang="EN-US"><font face="">Process Approch</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">既流程方法（国标翻译为“过程方法”）。标准强调企业满足客户要求</span><span lang="EN-US"><font face="">/</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">增强客户满意的质量体系是由一系列的流程来实现的，所以在条款</span><span lang="EN-US"><font face="">4</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">。</span><span lang="EN-US"><font face="">1</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的总要求里，用</span><span lang="EN-US"><font face="">a-f 6</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">个子条款描述了流程方法的应用。这也突显了，</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">并不希望企业按照一个一个的条款来对运作进行控制，而是指导企业通过对流程的识别和管理，在企业的各个环节实施</span><span lang="EN-US"><font face="">PDCA</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">循环（与</span><span lang="EN-US"><font face="">6Sigma</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的</span><span lang="EN-US"><font face="">DMAIC</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">一致）。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">然而，由于受</span><span lang="EN-US"><font face="">94</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">版标准的影响，大多数企业在规划</span><span lang="EN-US"><font face="">2000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">版体系时还是按照标准的条文走，并没有使用流程方法。所策划出来的体系还是按标准条款的顺序来结构，而非按满足客户要求的流程顺序来结构。莫非国人在实施</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">时的一大遗憾！</span><font face="">
</font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">对于企业高管目前关注的精益和</span><span lang="EN-US"><font face="">6Sigma</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">，它们与</span><span lang="EN-US"><font face="">ISO</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">又有什么联系呢？</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">精益源自丰田生产模式，其理念是“换一种眼光看待流程”。强调从确定客户价值出发；重新审视企业的价值流（为客户创造价值的各种活动</span><span lang="EN-US"><font face="">/</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">流程），消除不增值的流程和活动；让创造价值的流程连贯运作（流动），减少停顿的浪费；跟据客户的需求拉动内部流程，而非根据内部设计推动流程；持续改进“创造价值，减少浪费”的企业各流程。这非常吻合</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">标准对流程的识别和策划的要求，如何处理流程间相互的关系，如何精简流程，精益提供了切实可行的工具和路径图。所以，用精益的眼光来审视和评估企业的流程，从客户的角度出发架构创造客户价值的流程顺序和相互协调，对提升企业效率</span><span lang="EN-US"><font face="">/</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">成本与周期方面的运作，为</span><span lang="EN-US"><font face="">ISO 9000</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">标准作出了很好的阐述。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><shapetype id="_x0000_t75" stroked="f" filled="f" path="m@4@5l@4@11@9@11@9@5xe" opreferrelative="t" ospt="75" coordsize="21600,21600"><stroke joinstyle="miter"></stroke><formulas><f eqn="if lineDrawn pixelLineWidth 0"></f><f eqn="sum @0 1 0"></f><f eqn="sum 0 0 @1"></f><f eqn="prod @2 1 2"></f><f eqn="prod @3 21600 pixelWidth"></f><f eqn="prod @3 21600 pixelHeight"></f><f eqn="sum @0 0 1"></f><f eqn="prod @6 1 2"></f><f eqn="prod @7 21600 pixelWidth"></f><f eqn="sum @8 21600 0"></f><f eqn="prod @7 21600 pixelHeight"></f><f eqn="sum @10 21600 0"></f></formulas><path oconnecttype="rect" gradientshapeok="t" oextrusionok="f"></path><lock aspectratio="t" vext="edit"></lock></shapetype><shape id="_x0000_s1026" wrapcoords="-100 0 -100 21462 21600 21462 21600 0 -100 0" type="#_x0000_t75" style="MARGIN-TOP: 109.2pt; Z-INDEX: -1; LEFT: 0px; MARGIN-LEFT: 261pt; WIDTH: 162pt; POSITION: absolute; HEIGHT: 117.55pt; TEXT-ALIGN: left; rotation: -360;"><imagedata otitle="图３" src="file:///C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\msohtml1\01\clip_image001.jpg" cropright="18606f" cropleft="21332f" cropbottom="23688f" croptop="17097f"></imagedata><wrap type="tight"></wrap></shape><span lang="EN-US"><font face="">6 Sigma</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">则强调“一切问题都在流程中”，</span><span lang="EN-US"><font face="">Sigma</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">本身是个测量流程波动与偏差的统计指标。</span><span lang="EN-US"><font face="">6Sigma</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">通常以项目的形式展开，用</span><span lang="EN-US"><font face="">DMAIC</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的路径解决通过经验难以克服的流程中影响质量的关键因素。在</span><span lang="EN-US"><font face="">6Sigma</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">项目中，每一步工作的展开与结果的取得，都是围绕一个一个的流程开展的。对于流程的输入输出及所投入的资源，进行定义测量分析改进与控制，来确保每一个流程运作的质量。</span></p><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">由此看来，精益的方法能够从客户价值的角度重新架构企业流程，</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">6Sigma </span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">则能保证流程的运作质量，所以两相结合，能够非常好地实施</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">ISO 9000</span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">标准中对企业流程的要求。因此，企业推行精益或者</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">6Sigma</span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">，非但与</span><span lang="EN-US" style="FONT-SIZE: 10.5pt; FONT-FAMILY: ""; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">ISO 9000</span><span style="FONT-SIZE: 10.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-bidi-font-size: 12.0pt; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">相冲突，反而是件相得益彰的大好事。</span>
<p>楼主，希望这篇文章对你有用！</p>
Most are useful , but need clarify the certification problem is misunderstood which the examiner (by their own will)will not fail or pass the students based on the objective exam system.
主要还在有效的落实！
<p>作为国际标准，具有体系严密、可操作性强的特点，但其深入的执行需要很多具体的方法，6西格玛和精益管理正是较先进的管理思想方法，每个企业在实施时具体一定的灵活性、随意性，要结合企业实际情况，并不是每个企业都具备这个条件。本人曾写过一篇6西格玛方面的评论文章，刊登在《企业管理》2003年1期。</p>
<p>iso是管理体系或管理的基础，精益生产是流程或现场改善的运作模式，</p><p>六西格玛是一种工具和管理哲学，是企业文化和管理理念。</p>
<p>iso是管理体系或管理的基础，精益生产是流程或现场改善的运作模式，</p><p>六西格玛是一种工具和管理哲学，是企业文化和管理理念。</p>
<p>呵呵</p><p>问的好</p>