會議記錄中追蹤事項的幾點建議
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">會議追蹤事項的幾點建議</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center" align=center><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: 'MS Mincho'; mso-fareast-language: JA">Jimmydeng<SPAN style="mso-spacerun: yes"> </SPAN></SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN">2007.7.30<o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: "> </SPAN></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">一個會議的成功與否</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">會前的準備</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">會議中的討論都很重要</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">但最終的成果可能需要關注會後的追蹤</SPAN><SPAN style="FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: SimSun">.</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">在此發表一點自己的看法</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">希望能拋夠磚引玉</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">得到各位朋友更多</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">更好的觀點</SPAN><SPAN style="FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: SimSun">.</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">首先</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">會議記錄應對每一個待追蹤的項目進行編號管理</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">這樣以便對一定期間的統計分析</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">得出更多有用的數據</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">比方說</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">:</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">依據會議的類型來編號</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">或者依據會議的時間來編號等</SPAN><SPAN style="FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: SimSun">.</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">再次</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">會議的待追蹤事項</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">最好按照一樣的類別進行分類管理</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">可以結合前面的編號來進行</SPAN><SPAN style="FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: SimSun">.</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">對于每一個待追蹤處理的事項</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">在會議記錄上一定要能夠體現出此事項的關聯流程來</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">這樣可以體現出在此事項中</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">哪個單位是</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">”</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">顧客</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">”,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">那一個又是</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">”</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">供應商</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">”,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">對管理者無須使用權力</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">就可讓顧客自動追蹤廠商來完成</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">并且以顧客的滿意為結案的依據</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">可以讓追蹤事項在一定的流程中運行</SPAN><SPAN style="FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: SimSun">.</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">當然</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">每一筆待追蹤處理的事項都要擔當者回復一個明确的完成期限</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">這一點非常重要</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">這要求擔當者經過仔細的考慮後來回復這一個日期</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">會給擔當者一定的壓力</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">自然會後才能自動自發地去完成此事項</SPAN><SPAN style="FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: SimSun">.</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">如果可行的話</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">應當給出解決此事項的方案及費用的預算</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">當然這一點要在條件允許的情況下才行</SPAN><SPAN style="FONT-FAMILY: "><SPAN lang=EN-US style="mso-fareast-font-family: SimSun">.</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: SimSun; mso-fareast-language: ZH-CN"><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">最後</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">是要求會議主持</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">,”</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">顧客</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">”</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">及</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">”</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">廠商</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">”</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">共同決定追蹤事項的下一次檢討時間及以後的追蹤計劃</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">這樣才能确保及時修正過程的偏差</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.</SPAN><SPAN style="FONT-FAMILY: SimSun; mso-ascii-font-family: ''; mso-hansi-font-family: ''">最終達到會議的目標</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-fareast-font-family: SimSun">.<o:p></o:p></SPAN></SPAN></P> 是，会后的工作追踪非常重要 如果把會議分成會前準備, 會議中的討論與決議和會議後的記錄與追蹤, 我的理解大概是: 會前準備占30%, 會中討論與決議占40%, 會後的追蹤占30%
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