什麼是品質 What is Quality 顧客滿意的產品或服務 Customer satisfied product or service 什麼是顧客 who is customer 接收產品/服務的組織或人 the person/organization who receives product/service 優質的要求 requirements of excellent quality 物超所值 superb value [upload=rar]down758.asp?ID=80282[/upload]
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