Anna
leased to meet you.i am Anna White,the assistant to the Personnel Manager.welcome to our company.前言：这些文字都是自己打的，不过不是原创，和大家一起分享，有些大写没有写，希望大家不要在意。
1.First meetings
assisant 助理 clerk 职员favorable impression良好印象personnel manager 人事经理
managing director 总裁 i am new. to be working together. to look forward to doing sth.
nice to meet you. it was very nice to have met you. hope to see you again.
peter:Good morning.May i introduce myself? My name is peter King ang i amnew here.
Annaleased to meet you.i am Anna White,the assistant to the Personnel Manager.welcome to our company.
Peter:Could you introduce me to the manager?
Susan
f course.Mr.king...Mr White,let me introduce you to Mr.Peter King,the new clerk in your department.
White:How do you do.I'am Alex White.we are going to working together.
Peter:How do you do.I've been looking forward to meeting you,Mr White.
原来用了Could you introduce me to the manager?这显得很有礼貌，另外你也可以这样说：
I have not met your managing director yet.
I don't know anyone here.you'll have to introduce me.
需要你把某人介绍给其他人，你也可以这样说
Let me introduce you to our Managing Director.
I'll introduce you to our managing director,this is Mr.johnson,our MD.
为了加深对方的印象，你也可以加上你对对方的赞扬
I've heard a lot about you.久闻大名
Glad to meet you.或Pleased to meet you.
告别语
It was very nice to have met you.
It was nice meeting you.
Hope to see you again.
2.Presenting yourself 展示自我
colleague 同事 software development 软件开发 Sales director 销售主管
the accounts department 会计部
I haven't seen you around before.我以前在这儿没见过你。
what do you do for a living?你做什么工作（谋生）？
I work for Manders.
I work at Manders.
I'm in computers.我是搞计算机的。
I'm on the market research side.我搞市场调研。
I'm on the sales Department.我在销售部工作。
Nice to meet you again!how are you,my dear friend?
John: nice to meet you,peter,what do you do for a living?
peter:i am in computer___software development ,what about you,john?
johnh,i work for manders-in the personnel department,not a bad job.
peter:is that one of your colleagues over there?
john:yes,this is susan,she works in the accounts department.let me introduce you.
peter:hello,i am peter.
sarah:i am sarah.i haven't seen you around before.
peter:no,i have just started work for manders,i am in the sofeware section.
sarch:what do you do there?
peterh,i am on the software development side,and you?
sarch:well,i have been with Manders for years,i am Mr Field's personal assisant.
he is the sales director.
peter:Ah,i have not met him.is he here?
sarch:yes,that is him,let me introduce you.
3.finding the topic
common interest
gardens
hobby
set up
how do you find it?
what do you think of it?
a:is this your first trip to japan?
b:yes ,but hopefully not my last.
a:i am pleased to hear that.have you found time to see much?
b:well,i visited the gardens.
ah,are you interested in gardens.
b:actually,yes,it is my hobby.
a:mine too...
4.proper answers
mind
appointment约会
daily routine日常杂务
make it
don't mention it.别客气。
why not do sth?
a:how about a drink?
b:don't mention it.
a:thanks for your help.
b:never mind.
上面的对话回答显然都不合适，外国朋友请喝茶，我们却来个don't mention it.，恐怕让对方感到不知所云。
而never mind是对道歉的回答，是不能用来回答感谢的。
致谢
you are welcome.
not at all.
it was nothing.
my pleasure.
anytime.不用谢
thanks for the lovely evening.
回答应该是：glad you like it. glad you enjoyed it.
道歉 apologizing
sorry,i must have got the wrong number.
it doesn't matter.
never mind.
never mind.
邀请inviting
why don't you join us for a drink?
why not come round for a drink?
乐意接受邀请
thanks.that's a goog idea.
that would be nice.
yes,i'd like to.
what about going out for a meal after work?
thanks,but i can't make it then.i have to see my mum every friday.
或i'd like to.but i get another appointment tonight.
哈哈，没有坚持！！！
挺住啊，坚持就是胜利。。。。。
期待中........
5、proper answers (2)
could you do sth for me?
would you mind doing sth?
certainly.
sure.
I'd love to.
I'm afraid I can't ,because......
I'm sorry but...
do you mind if i...?
may i do sth?
do you think i could do sth?
is it all right if i...
please do.
yes,go ahead.
no,not at all.
i am afraid you can't because...
1 could you send a copy of this report to Frankfurt for me?
2 would you mind checking my spelling and punctuation in this literature here,please?
3 may i do sth?
do you think i could do sth?
is it all right if i...
please do.
i am afraid you can't,because if you open the window the air conditioning doesn't work.
i am sorry,but we aren't allowed to smoke here.
7.on the phone(1)
i'd like to do sth
extension 分机
switchboard 总机
delivery送货
speak to sb
put sb through
connect...with 接通电话
operator:krondike electronics,can i help you?
bird;YES,i 'd like to speak to Mr.Edwards,please.
operator:who is calling,please?
bird:John Bird.
operator:just a moment,Mr.Brid;i will put you through.
please put me through to your sales Manager.
please connect me with your Sales Manager.
9、making an appointment
fix
fix a meeting
manage
how is everything going?
i am phoning to...
i am phoning about...
i'd like to
operator:person and brown.can i help you?
mr.smith:this is gerald smith from taylor&sons,could i speak to mrs.phillps.
operator:just a moment,mr.smith,i will put you through.
mrs.phillips:susan philips speaking.
mr smith:hello,susan.this is gerald smith.
mrs phillipsh,hello,gerald,how are you?
mr smith:fine,i am just phoning to see if we could fix a meeting for next week.
how are you?
how are you getting along?
how is everything going?
i am just phoning to see if we could fix a meeting for next week.
i am phoning about an order we placed two months ago.i hasn't arrived yet.
i would like to make an appointment with you next week.
let's fix a date to talk about supply problems.
They finally managed to meet their customer's requirements.
10 making an appointment
make it
be booked up
what about
how about
shall we do...
say
suit
anytime is fine
call me again any time.
mrs.philips:i am sorry.i am out all day on tuesday.
mr.smith:what about friday then?
mrs.philips:yes,friday in the moring would suit me fine.
i am out all day on tuesday.
i am afraid i am busy all day tomorrow.
i am fully booked up next week.
could you make it a little later.
11、business correspondence(1)
recipient 收信人
salutation 称呼
enclosure附件
signature
company limited
corporation
incorporated
your faithfully您忠诚的
your sincerely
best wishes
书信的编格
heading
date
recipient's name and address
salutation
subject
body
-------
-----------
complimentary close
enclosure notation附件说明
Mr.R James
T F consultancy
29 lower village Rd.
london se17 2st
伦敦洛尔庄路29号，TF咨询公司，R.詹姆斯先生。邮政编码：se17 2st
12、business correspondence(2)
写信时，一定要考虑到收信人的感受，所以你的信件必须做到
1.clear
2.complete
3.concise简洁、扼要
4.courteous 用词礼貌
5.correct 语言正确
quotation n. 报价
above-mentioned adj.上述的，信中已提到的
attach
enclose vt.附上、加上（条件等）
inconvenience
forgive
with reference to 关于
i would be grateful if you could...
29 january 199-
Mr.R James
T F consultancy
29 lower village Rd
London SE17 2ST
Reference:financial consultancy contract
Dear mr.james,
we could be grateful if you could send us a quotation for the above-mentioned contract.details of the contract are attached.
since the work is due to start in december,we would appreciate reply at your earliest convenience.
your sincerely signature j Fish
corporate finance manager
接上：
since the work is due to start in december,we would appreciate a reply at your earliest convenience.
由于工作将于12月份展开，我们希望您能尽快答复。
there was a delay because we had some technical problems.
延期是由于技术上的问题造成的。
还有下面的表述方式：
there was a delay because of (due to) some technical problems.
the work is due to start in december.
the bill of exchange is due on the first of next month.
we would be appreciate a reply at your earliest convenience.
i would be grateful if you could send us a reply at your earliest convenience.
i look forward to hearing from you.
提高篇
making an address of welcome(1) 欢迎致辞
distinguished 卓越的
cordial 衷心的，诚心诚意
i'm very happy that
be honored to do sth/be honored of doing sth很荣幸地做某事
give one's welcome to you all./extend one's welcome欢迎你们
how to make an address of welcome怎样做一个欢迎致辞
1.i am very happy that you have come from the united states to visit our company.
2.we are honored to have a distinguished group of guests such as yours to our company.
1.i would like to give my cordial wecome to you all. give sb.a cordial welcome
2.i would like to extend my warmest welcome to all of you.
making an address of welcome (2)
newly built plant 新建的工厂
headquarters building 总部大楼
research center 研究中心
information processing center信息处理中心
please do not hesitate to do 不要犹豫做
please feel free to do不受拘束地做....
make an all-out effort to do竭尽全力做
we sincerely hope that....我们衷心期望
today,i will introduce to you our newly built plant,headquarters building,research center and information processing center.
please do not hesitate to ask any questions you might want to.
please feel free to ask me any questions during your vist.
we will make an all-out effort to make your visit comfortable.
we sincerely hope that your visit here will be worthwhile and meaningful.
outlining the organization of your company 介绍公司（1）
give sb a brief outline 向某人简单介绍情况
consist of 由....组成的
main office 总公司
branch office分公司
general agent 总代理商
solo agent 独家代理
I am going to give you a brief outline of the organization of our company.
让我先简单谈谈公司的组织情况。
let me describe how our company is organized.
let me describe how to use this machine.
our company consist of three organizations: a management office,a research insititue,and manufacturing plants.
a management office管理处 manufacturing plants制造工厂
our company is composed of three offices and five factories across the nation.
In addition to the main office in beijing,we have ten branch offices and five factories across the nation.
outlining the organization of your company(2)
personnel management 人事管理
planning 企划
advertising 宣传
selling
specialize in 专门处理
innovative 新颖的、创新的
research institute 研究中心
sophisticated 复杂的，精巧的
operate 运转
according to
develop new products
high-quality products高质量产品
poor(low)-quality
in large volumes 大批量
entertain your questions接受你们的发问
first ,the main office,which is located in beijing,specializes in personnel management,planing,advertising,and making of our products.offices in other act to directions by the main office.
{you often have to make decisions according to circumstances.你经常要视情况而作出决定。}
second,we habe a very innovative research insitute in beijing where about 300 excellent scientists are experimenting to develop new products.
{you should consider innovating a plan for increasing efficency.你应该考虑引进一项能提高效率的计划了。}
third,we have manufacturing plants in qingdao,shenzhen.these plants operate on a sophisticated computer system,and produce our high-quality products in large volumes.
在青岛，深圳都设有加工厂。这些工厂依靠精密的电脑系统来运转，大批量地生存高质量的产品。
I have given you an outline of our company,and now i would like to entertain your questions.
5、production and distribution
takes pride in对...感到骄傲
distribution
distribute
distributor
unique 解释为：being the only one of its sort
a unique opportunity
be equipped with
equipment
incredible
accuracy 精确（名词）
accurate
efficient
our company takes pride in having special production and distribution systems.let me describe how unique they are.
i take great pride in my work.
to distribute magazines to subscribers将杂志分送到订阅者手中
a unique opportunity
he is the most unique man i have ever met.
first ,five factories that manufacture our products are equipped with dozens of computer-controlled robots that create high-quality products with incredible accuracy and efficiency.
be equiped for具备、、、的素质、能力
i am equipped for the job.
accuracy and efficiency
you must be more accurate in your work.
you are efficient in reducing waste.
the news seems incredible to me.
production and distribution
character reference 品德证明书
characterize 以...特征
be characterized by sth 以...特征
an effective use of...有效的运用...
wholesale 批发零售
retail 零售
retailer 零售商
establish 建立
supply
raw materials 原料
second,the distribution system of our company is also characterized by an effective use of computers.
行销系统也因为电脑的有效运用而显得很有特色。
the production system of our company is characterized by its efficiency and precsion.
我们的制造系统以迅速和精确为特色。
we have established on-line computer communications systems with wholesale dealers across the nation in order to supply our products quickly to our customers.
建立了一套与全国各地批发商联网的电脑系统，以便使产品能迅速地供应给客户。
buy (sell) at wholesale price
we have established the economic /technical cooperation with many companies.
we can supply any quantity of these goods.
Japan gets supplies of raw materials from abroad.
thus,we have one of the nation's most efficient production and distribution system ,and we try our best to serve our customers in the best way we can.
I have given you a rather simple explanation of how our production and distribution systems are organized .they are too complex to explain sufficiently in a short speech like this.you can refer to this guidebook for details.
7、bussiness philosophy 1 经营理念（1）
bussiness philosophy 经营理念
fundamental 基础的
foundation 创立、建立
ever since 从...开始
include
interpersonal relations 人际关系
utmost 最大限度的
honesty is the best policy 诚实是上策。
strategy 战略
strategy committee 战略委员会
sharpening your axe will not delay your job of cutting wood.
磨刀不误砍柴功。
now i would like to briefly introduce the fundamental business philosophy of our company.
ever since the foundation of our company in 1925.the business philosophy of our company includes trust,honesty,cooperation.
the cost includes taxes.
having trust in each other is very important doing business requires a good interpersonal relations.
foreign and trade relations.
race relations 种族关系等
the matter requires utmost care.
this situation requires that this should be done immediately.
honesty is the best policy,they say.being honest in business is indeed one of the best strategies in order to win the trust from our customers.
honestly is the best policy.
adopt a strategy of massive deflation
I am a member of our company's strategy committee.
8、business philosophy
cooperation 合作
essential 基本的、必须的、不可缺
respect 方面、点
in this respect
in all respects/in every respect
in some respects
make an effort
make a special effort
make no effort
maintain
be based on sth
contribute
also,cooperation is essential in bussiness.in order to compete equaly with other companies,cooperation in our company is very important.in this respect,we make a special effort to establish good communication and cooperative relationships between management and labor.
food is essential to life.
based on this philosophy,we hope to contribute to our customers,employees and the society.
honesty and hard work contribute to a success.
9、meeting (一)
I'd like to get things under way.
can I have you attention?
agenda
start the ball rolling
in my opinion
I am convinced /sure/positive that......
I am inclined to think that...
I tend to think that...
poor sales
the cause of...
original
now ,i'd like to get things under way.the main topic on todys'agenda is the development of a u.s sales strategy for the new.
10.meetings
agree with
disagree with
agency
agent
visual 图像
convey 传达，传递
be accustomed to sth
get accustomed to sth
tend to do sth
the trouble spot 问题点
I can't agree with you,because we used the same agency forboth the Japanese and U.S campaigns,and the campaigns were very similar---but response was 40% higher in Japan.
在日本和美国，我们用的是同一家广告代理商，广告活动极为相似，结果在日本方面的销售额提高了40%。
i can't agree with you,because
I am sorry,but I disagree with you.
I am afraid I disagree with you.
I would agree with you,except for one thing.
I'll tell you what I think the trouble is .they used visuals and music to convey an overall image,but did not say much about the product.Japanese are accustomed to this type of advertising ,but Americans tend to want more information from ads.
我来告诉你问题是什么，日本的广告商使用图像和音乐传达商品信息，而对产品讲解很少。日本习惯这种广告的方式，而美国人愿意从广告中获得更多的信息。
I am not accustomed to the climate here.
i have to get accustomed to the climate here.
11.meetings (三)
sound
reasonable
one's point of view
can I just come in here?
main issuse
cover
adjourn 休会
let's call it a day 让我们到此结束吧
well, it sounds reasonable,I understand your point of view.
and I think the historical and cultural basis for this difference in advertising is that....
can I just come in here? this is interesting ,but let's get back to the main issue.
can I just come in here?我能插句话吗？
excuse me ,i beg your pardon.
JUst a minute,please,Do you mean that the same advertising strategy is not good?
等一下，您是说用相同的广告策略不好，是吗？
this is interesting ,but let us get back to the main issue.
you seem to be getting off the point.您似乎脱离主题了
right ,that just about covers it,let's adjourn the meeting.
coca cola has covered almost the supermarkets in our city.
12.sales review (1) 销售情况回顾（1）
increase
level off
pick up
decrease,decline
reach the peak
performance
launch 投放，推出（新产品）
middle-of-the-range product 普通系列产品
the sales went up/increased/rose from 100,000 to 250,000.
the demand leveled off at about 270.000.
the sales picked up after we carried out the advertising campaign.
the cost began to ｄｒｏｐ from the second year.
now,i would like to go on to talk about the performance of B14 over the last six years.as
you know ,we launched B14 in 1993,which was a middle-of-the-range product.
he stopped speaking,and went on to write on the blackboard.
we must watch the performance of the stock markert.
we launched B14 in 1993.
It's common for manufacturers to launch their new product berfore christmas.
13.sales review(2)
progress 发展
as you can see
rise steadily
unsteadily
fall badly
settle
figure
this graph shows the progress of the B14.
as we learn,graphs are good visual aids.
我们都知道，图表是一种很好的可视辅助工具。
sales rose steadily to peak of 550，000 at the end of year three.
sales rose steadily and reached a peak of 550,000 at the end of year three.
the following year sales fell badly to 450,000.
the selling cost decreased sharply in may.
the picked up again to settle about 500,000.
销售量重新回升，停留在500，000左右。
the remained constant at this figure in year 6.
the following two years sales remained constant at around 4,000,000.
14.project reporting
preliminary 先期的，初始的
market test 市场测试
small-scale 小型的
run a test 进行测试
encouraging
adverstising campaign 广告促销活动
scale up 增加（产量、销售额）
the preliminary market test was due to start last september,is that right?
yes,that is right.we set up a small-scale trial in the North.we ran the market test for 2
months,until the middle of November.
he is due to speak tonight. 他预定今晚要演说。
we set up a small-scale trial in the North.we ran the market test for 2 months,until the middle of November.
run a company
run a risk of sth
and what were the results like?
very encouraging.Sales reached their target and generally consumer reaction was good.
so what was the next step?
well,as you know,the plan was to move to a national launch fairly quickly.we had planed january this year for a major TV advertising campaign.
what were the results like?
sales reached their target.
so what's gone wrong?
basically,we have had problems in production.it seems that scaling up production for a national launch has been much more difficult than expected.
15、project reporting(2)
ridiculous 荒唐的、可笑的
phase
on a small scale
run into...
tooling
promotion literature促销宣传资料
press 新闻，新闻界
media coverage 媒介覆盖面
up-to-date
that is ridiculous.we had no problems with production during the test market phase.
I know,but that was on a much small scale.it seems that they have run into difficulties with the tooling for the machines.
i want to you to tell me where we stand.
we have no problems with production during the test market phase.
run into difficulties with the machines.
what the position is?
我们的情况如何？
at the moment,we are working on some new promotion literature,which will be used in the shops.besides the lauch advertising and promotion campaign,we are going to hold both national and local press conferences so that we maximize the media coverage during the launch phase.
right,I must go now,but keep me up-to-date with developments.
I certainly will.
hold both national and local press conferences 举办全国性和地区性新闻发布会
the press is concerned about this matter.
maximize the media coverage.最大限度地覆盖新闻媒介
i certainly will.
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