First of all，I would like to Congratulate & Appreciate each one of you, for the efforts put in for the completion of our 12 CSC’s and Staff Training for the launch.（CSC是我们所建设的一个服务场所，类似于国内的移动服务厅）
This is the best example of Team Work, Ownership and Strong Communication.
From tomorrow our 12 CSC’s staff will be in CSC’s to start the Friendly User Test (FUT) and we need your full support to make our frontline forces ready for the launch to provide Quality Customer Service and build company image.
CSC launch Milestones:
Execution (Completed)
Staff Hiring & Training (Completed)
Friendly User Test (Going to start from 6th Mar)
CSC’s Commercial Launch
Highlights of CS Team Major Achievements:
Execution completion of 12 CSC’s for the launch in March 08
Development of CSC Organizational development
Development of CSC Standard Operating Procedures
Hiring & Training of CSC’s Staff(Across nation in 14 days we have trained 102 CSC staff members)
In-house development of Training Modules (Soft Skills, Processes, Products & Systems)
Development of CS Training Team to delivered trainings
Development of CSC Operational Processes
Development of CSC Sales Targets
Development of Credit & Collection policies & processes
Development of inter-departmental Service Level Agreements (SLA’s)
Development of Mobile Number Portability (MNP) business scope & operations
Note of Thanks:
Regional CSC Managers: Shazia Vira, Atif Munir, U***an Talat and Muhmmad Azam for the strong follow-up, hard work and ownership of tasks.
CS Training Team: Sahil Adeem, Mohammad Bilal, Waseem Nawaz, Umer Siddique, Irfan Zahid, Tayyab Saleem & Asim Khalid for the development of training modules and conducting excellent trainings.
CS HQ Team: Qaiser Shabbir & Muhammad Sufian for all the backend support for ***ooth daily operations.