[转帖]商务礼仪学习（一）
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><p> </p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">第一期</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"></span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">交往艺术的重要性</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/></span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">商务礼仪指在商务人员在商务活动中应遵循的交往艺术。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/></span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">【例】索取名片四种常规方法：</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/> 1</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、交易法：首先递送名片；</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/> 2</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、激将法：递送同时讲</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">“</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">能否有幸交换一下名片</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">”</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">；</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/> 3</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、谦恭法：对于长辈或高职务者，</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">“</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">希望以后多指教，请问如何联系？</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">”<br/> 4</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、平等法：</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">“</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">如何与你联系？</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">”<br/></span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">【例】</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">Mobile</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">使用：</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">“</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">不响（当对方面关机，暗示</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">“</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">为你而关机</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">”</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">）</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">”</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">“</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">不听</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">”</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">“</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">不出去接听</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">”</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">。如因业务繁忙等原因无法关机可改为震动或交由他人代管</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/></span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">学习商务礼仪的三个目的：</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">
<br/> 1</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、提高个人素质：教养体现于细节，细节体现个人素质；</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/> 2</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、有利于交往应酬；</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/> 3</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、维护企业形象：商务交往中个体代表整体。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/></span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">商务人员的工作能力：</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">1</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、业务能力；</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">2</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">、交际能力（是一种可持续发展的能力，人际关系重视程度与处理能力）。</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;">——</span><span style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: 宋体; mso-ascii-font-family: Tahoma; mso-hansi-font-family: Tahoma; mso-bidi-font-family: Tahoma;">双能力</span><span lang="EN-US" style="FONT-SIZE: 9pt; COLOR: #232132; FONT-FAMILY: Tahoma;"><br/><br/></span></p>
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