[分享]高效能沟通的心智模式
<span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">主持人：女士们、先生们，南中国</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">HR</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">精英俱乐部、南中国实战营销俱乐部的朋友们，大家早上好！沟通创造价值，学习成就未来，欢迎回到第</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">3</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">届南中国企业培训与发展大会第二天的会议现场。这一次的大会既是培训大会，同时又是首届精英世界管理学习节的开幕典礼，在学习节的活动中，从七月份到八月份，会有一系列的管理论坛推出给大家。这一系列的管理论坛是中国传统文化与现代企业管理的内容，总共有三场论坛，分别是周易与管理、孙子兵法与商战演绎、曾国藩从政方略，欢迎您的参与。现在我将论坛现场交给湖南经济电视台著名财经主持人王燕。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 王燕：大家好，欢迎来到</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">MBA</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">大讲堂的现场，很高兴跟大家分享学习的快乐。今天我们这位演讲的嘉宾是康城大学企业管理硕士，同时又是催眠治疗学的博士，用掌声有请李炫华。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：大家好。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 我是比较喜欢轻松的心理状态来学习，当一个轻松的时候学习的能力比较强，我主张以轻松互动的方式学习。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 王燕：我特别好奇，一个是催眠，一个是企业管理，一个看似很不科学，一个看似很科学，怎么结合的？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：其实催眠只是放轻松自己的身心，使自己的资源能够涌现出来。比如说一个人在思考公司策略的时候，把自己绷的很紧的话可能什么也想不出来，可是如果放轻松天马行空可能会涌现很多想法。当我们去景色很优美的地方，往往会有很多想法涌现出来，就是这样的状况，而不是电视上看到的睡，其实催眠不仅仅是这样的。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 王燕：我宣布<personname wst="on" productid="李炫华">李炫华</personname>先生的个人演唱会现在开始。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：掌声，感谢漂亮的主持人。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 大家好！先做一个热身运动好不好。请大家站起来，放轻松，放一首音乐跟大家配合，左边，右边，然后再转一转。双手放在对方的肩膀上，给对方一个按摩，稍微用力一点，然后是捶背。给自己一个掌声，非常好。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 我的普通话还说的不是非常好，去年我开始学习广东话，在香港做了很多演讲，第一次用广东话做演讲，听众说<personname wst="on" productid="李">李</personname>老师你讲的普通话有点象广东话了。所以在我发音不太准确的时候，请大家给我一点掌声，好不好。在这个过程中，大家要学会拍掌，上课气氛很重要，当你很愉快的时候，可以把所听的东西都记在脑袋里。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 下面我们玩一个沟通的游戏。当我数一二三，转过左边右边握手，我要你做一件事，如果左边是一个男生，就看着他说你长的很帅，如果是女生，你就要说你长的很漂亮啊。你肯定会问我，<personname wst="on" productid="李">李</personname>老师你为什么要我们这样做呢，因为当你心情很漂亮的话，外面一切的事物都很漂亮。当你在对旁边的人说很漂亮或者很英俊的时候，有多少人说谢谢。这是亚洲人的特点，当赞美别人长的很帅的时候，首先看的是后面有没有人，基本上我们不太能接受别人的赞美，如果我们要成为优秀的人，自信心很重要，当别人赞美我们的时候，一定要说谢谢，这很重要。还有一种人是当你赞美他的时候，他会说我知道。这种人很自大。所以当别人赞美我们的时候，我们要说谢谢，因为沟通<span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">是一种互动。很多时候沟通是自己跟别人之间产生互动的关系，现在当别人赞美我们的时候，是把能量传递给我们，我们要有回应才能产生互动。比如说我早上送一份礼物给你，你不接受，我再送你一次，你不接受，我还会送你吗？不会了，我会送给你旁边的人了。</span></span> <span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">沟通是要多付出一点点，要非常主动的沟通，所有成功的沟通者都非常的主动，你准备好了吗？我先让大家重复这一句话，“沟通永远要多付出一点点”。现在我数一二三，你跟左边右边的人握手，要很认真的赞美他们，收到的那个人说谢谢，好不好。一，二，三。我再问你一个问题，有多少人除了跟左边右边的人赞美之外，还跟前后的人握手赞美了呢？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 催眠其实就是一种概念在大脑里。除了对外的沟通，还有对内的沟通，概念来到你的大脑，你的思想和感受结合在一起，就产生了动力，人生的成果就改变了。思想、感受、行动、成果，大家一起喊。在我们日常生活中的沟通，很多时候忘记了沟通的重要性，我们很多是惯性的沟通，使得我们在很短的时候内不能产生很大的效果。在家庭里的沟通模式，往往会衍生带到公司、企业里进行沟通。爸爸买一个玩具给孩子玩，孩子把玩具弄坏了，爸爸说：“每一次给你玩具，你都弄坏了”。有没有听过这句话？小孩子听到这句话时，有没有一个方向，每一次都把玩具弄坏，对啊，你只是在描述我的一种行为啊。然后孩子可能回答“是的，爸爸，你再给我一个星期的时候，我会继续努力”。丈夫上班之前给妻子一个吻，妻子就交代丈夫回家时给他买一瓶辣椒酱。然后老公就出门，工作非常忙碌，回家的时候就不记得买辣椒酱了。老婆很兴奋的来开门，迎接什么？辣椒酱。对了，然后老婆出来有没有辣椒酱？没有。结果老婆说“每一次叫你买东西你都忘记了”。然后就翻旧帐，上次叫你买胡椒粉你忘记了，叫你买酱油你又忘记了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现在一些经理跟员工说，你这样做不对的，那样做不对，结果什么都不做那什么都对了。当对别人说你不要再犯错时，其实他想让你怎么样？是不犯错。必须有一定的经验才能产生绩效，在美国高速公路旁边有一棵树，车从</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">A</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">点走向</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">B</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">点，走着走着就突然车轮打滑撞到那棵树，大家把手拿出来，在我说打滑的时候，嘴里发出“哧”的声音。过了二天有趣的事又发生了，有一辆车要从</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">B</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">点走向</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">A</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">点，又打滑了，撞到那棵树。大家想不想知道原因是什么？请一位最漂亮的女士上来，谢谢，这是最漂亮的一棵树了。她扮树，我扮车，当车轮打滑时，我说一句话，是司机在脑海里想的一句话，准备，先踩油门，大家把手举出来，嗡嗡嗡，打滑，司机想的是“不要撞树，不要撞树”，但是他的眼睛就是看着树，那不撞树撞什么。我们再来一次。准备。嗡嗡嗡，打滑，司机想“专注在路上”，没有撞到树。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 其实在日常生活中，应该将注意力放在跟别人的沟通中，日常生活中可以发现大部分人在谈自己不要的东西，比如象我在马来西亚做过治疗师，做治疗的时候进来跟我沟通的时候，都说我不要这样懒惰，也不要跟别人吵架了。比如象在电梯旁边都写有“如有火灾，请不要使用电梯”，如果真的着火了，很着急，跑到电梯旁边，看到这句话，不用电梯那用什么啊，肯定急死了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 所以在沟通时，外在事物经过大脑时，会出现一个内心表象，比如我说苹果，大脑里有没有苹果的图象？有的，请举手。想到红苹果的请举手？想到青苹果的请举<span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">手？这是过去的印象留下的影响。在日常的生活中，其实相互沟通就是催眠的状况，曾经一位公司的老总请我做演讲，让我鼓励他们的员工冲业绩，三个小时我很努力的鼓励大家，大家都很兴奋，但是老板在课程之后就站到台上说，每次上完这样的鼓励课，你们都很兴奋，但是一般只能保持到你们走到门口，或者最多只能保持到二个星期。这样大家就“哧哧”泄气了。</span></span> <span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">我们在日常生活，心理状况是直接、间接影响到心理行为，比如说有多少人喜欢旅行？有一些人问我喜欢不喜欢购物，我说我喜欢。那他马上说你到处跑，那不是买了很多东西。但是我发现我在公干的时候不会购物，但是在旅游的时候会大量的购物。为什么做游客时会大量的采购呢？因为你的心理状况决定了你的行为。在对方的脑海里注入了什么样的图象，就间接到他的心理状况和行为。你怎么知道你的图象是正面还是负面的呢，通过别人的反映你就可以知道别人对你的看法。当你需要创意思考解决问题时，有时候我们的身体语言不能使我们进入最巅峰的状况。比如说我们看到这个人会想到什么（图），有人说思考，但是有多少人会想到这个人是在苦恼想不通。一个人在颓丧丧心时，身体也必须进入伤心的状况，看失恋的人在酒吧里喝酒就知道他们在伤心。现在大家做这个动作（按照图），准备想一件很伤心的事。为什么大家会笑？因为你想不到，神经系统跟身体的每一块肌肉都有联系，你做某一个动作时就会刺激到某一个思想的圈，进入这样的身体状况，心理状况就会出现巅峰。所以我们要做一些练习，使思想、头脑更加的灵活。这个动作会开发你身体其他的网络，让你成为更完美的一个人。左手抓住鼻子，右手抓住另一边的耳朵，然后拍一下胯，再回到这个动作。多做这个动作，可以使你的沟通变得更好。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 沟通的意义在于你所得到的回应。往往我们在沟通的时候很注重得到的回应是什么？沟通主要的成分有三种。第一文字，第二音调、语调，第三身体语言。在学校更多是学习文字，但是文字只占沟通的</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">7</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">％，音调、语调占沟通的</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">38</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">％，而身体语言占沟通的</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">55</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">％。每一个人都会眨眼，一般情况下都会有一个频率，但是在一个人比较紧张时或者自己讲的东西自己都不太相信时就会眨眼比较多。但是你发觉你问对方问题时，对方很用心在想，但是这个问题非常难，一般情况下对方都会把手放在肩膀这个位置，不管是什么文化背景的人都会这样。当一个人用心想问题时，会血液循环非常多，会导致颈项很热，手就拿过来降温，大概的意思是这样。当你谈判时怎么知道对方非常有信心而且做了充分的准备呢，大多数的时候这个人双手会这样合捏，表现出充分强烈的信心。所以你做生意的时候，不妨试试这样双手放在一起，这是非常好的身体语言。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 当然还有一些习惯性的身体语言要改变，企业的老总在成长的过程中，不是每个人都非常幸运有很好的对象让我们模仿，有很多人都会这样抓头。还有很多人上台讲话时，不知道手放在哪里，很多企业老总上台时一般手放在后面，然后觉得不太对，就放在前面来，又不太对，然后放到口袋里就这样玩，然后又不太对，又拿出来，等等。如果身体语言不知道如何表达的话，就会传达出不必要的信息。所以大家跟我一起练习一下，当你跟别人沟通的时候，你要这样，“相信我吧，我说的是真的”（现场做动作</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">A</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）。还有“这是真实的，相信我吧”（现场做动作</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">B</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">）。当我们在沟通的时候，需要很大的弹性，适当的时候你在筹款的时候可以用</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">A</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">动作。做动作“沟通需要有弹性”。我发现刚才大家在做“相信我吧，我说的是真的”时，每个人做的不一样，现在大家跟我一起做，站起来。大家千万不要拿你的食指这样对着人，从小我们的父母<span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">亲就教我们不要拿着尖尖的东西对着人，别人会不喜欢。</span></span> <span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">大学时候的我，跟现在的我身体语言有很大的不同，因为我经过了很严密的</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">NLP</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">的训练。大家有看过武侠小说，学过武当功之后，再去学少林功，肯定老师先要把他打一顿，吐血，废了武当功之<personname wst="on" productid="后">后</personname>老师才会教你。我们在沟通的时候要非常清楚，一切都是可以改变的。现在我要跟大家玩一个非常科学的游戏，是对内沟通非常好的游戏，当你做一件事时头脑里产生的图象就决定了你的感受、行动、成果。有多少人看过马戏团的“吞火”游戏，我拿了一个小型的吞火棒，我会用酒精把它燃烧起来。大家小时候做过这样的游戏，把蜡烛点燃之后拿一个空杯，把火这样盖住，火就会熄灭掉，为什么？没有氧气。但是那个火是多久熄灭呢？一两秒钟，氧气用完了马上就会灭掉了。不过现在我们现在是把杯换成嘴，没有氧气的时候它就会熄灭了。大脑分析之后得出这样的结果，但是当我们点燃火的时候，会发现火靠近你时很温暖，你就开始自己的想法，很安全的事情就变得非常危险了，你会不会有行动完成这个挑战呢？不会的，因为你的思想跟你的感受不能够结合在一起，行动就没有了。在企业里往往制定计划时觉得很好，但是行动时自己的感受不能够跟他结合在一起，所以我们要吞这个火时，一定要足够的知识，如果没有足够的知识茫茫然去做的话，肯定会受伤。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 有人吞火时这样，因为火是朝上的，火进嘴巴时就烧到了上嘴唇。所以当一个人可以做到的事，另一个人肯定可以做到，只要你找到正确的方法和正确的指导。今天有没有志愿者？好，谢谢。这就象把资讯传给我们的工作伙伴，将一件看似非常不容易的事，但实际很容易的事做好。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 你身体健康吗？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场：是。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：只要你朝着我安全的方法去做，一定会成功，这个游戏我已经做了三五千次了。最基本的动作是这样，要成为一个领导人，教别人的时候要以身示范。做这个练习的时候，要这样上、下，越轻松越好。在教他的时候，也要注意他有没有做对。他说我做一次他就可以了，你说我可以让他这样做吗？不能。我必须要看到他能够很轻松的做好这个动作，我才可以让他尝试。在把火放到嘴巴之后，要迅速把手放下来，只有这样才能把嘴巴马上合上，否则就成这样了（现场动作）。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现在我就把酒精放到里面去，我先示范一下，然后你还可以决定你吞不吞。请把灯光关小一点，这样火看起来会大一点。我们做企业教练时，一定要在做之前告诉他们正确的方法，这个动作一定要做的非常轻松，就是这样上下。放轻松，所以你说他准备好了吗？没有。没有准备好能够让他去“牺牲”吗？不能。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 好，现在放轻松。我点火了。（酒精棒交给现场上台听众，一会，拿下熄灭火）。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 我老师告诉我，如果你要吞一只青蛙不要越看越久，越看的话，你心情就会开始质疑，你要更多的做练习。每个人要很清楚的看到自己的感受，需要的时候就要站出来找人帮助。重复做十次这个动作。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场上台听众吞火完成。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 我们分享一下吞火的感受。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场上台听众：我当时完全不在注意火，而在注意自己的嘴巴。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：其实有恐惧不是不好的事，我们知道恐惧就会找到方法克服他。当你专注在动作上，你控制你能够控制的那个动作，把每个动作做到最完美时，就可以完成<span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">最艰难的难题了。所以当我们在沟通的时候，要很清楚的认清自己的感受，用自己的内心跟别人交流，产生最好的绩效。很高兴首次在论坛上跟大家做分享，也希望在大家回去的时候，多运用身体语言，将自己的身体语言调整的更好，希望大家都成为非常优秀的沟通高手。谢谢大家。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br style="mso-special-character: line-break;"/><br style="mso-special-character: line-break;"/></span></span> <span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">王燕：非常精采。接下来有一个互动的环节。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 在观众提问之前，我有一个题外话可以问吗？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：我会答的我就答。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 王燕：我想问的是你这样的心理沟通师，如果追女朋友的话是不是无往而不利呢？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：我的太太也是非常优秀的沟通师。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 王燕：你们这叫不叫做以毒攻毒。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：她以前是讲师，但是现在不讲了，所以现在我在外面讲，在家里就她讲了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场提问：<personname wst="on" productid="李">李</personname>老师，掌声的热烈说明你演讲的精采。沟通能够使人际关系融合，那么怎样使沟通和公司的效益结合起来呢？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：请问你在什么行业？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场提问：信息。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：你公司有多少员工？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场提问：</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">23</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">人。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">23</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">名员工，你是老板对不对，老板跟员工要定期沟通，还要设计一些东西，沟通不是自然发生的，比如说开会是演说型的沟通。你要把握所有的机会沟通，比如说吃饭的时候沟通公司的业绩，再比如说我随便到你的公司里问一个员工，你老板最关注什么，他能够很容易的回答出来。很多沟通的信息，在</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">23</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">个人的团队里，要不断不断的提醒，才能够形成组织文化，沟通才会变得非常容易。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场提问：有效的沟通能排除在执行过程中的信息障碍吗？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：肯定会排除很多信息障碍，企业的管理者在管理人，人有情绪，比如说你的员工做了一件事情，你对他说你这样做不对的，怎么又这样做了。当你这样做的话，员工不太容易成长，每一个人做一件事，沟通能够使大家的情绪很平衡。你跟员工沟通的时候，他比较乐意接受你的回应，而使得行为得到改变。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场提问：感谢你。请您推荐一下能在公司起到沟通效果的教材。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：《迈向卓越的桥梁》，是李炫华写的。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场提问：尊敬的<personname wst="on" productid="李">李</personname>老师，听了您的课我很有感触。我来自纸张印刷机械行业。我是人事主管，在跟部门主管沟通时候，就感觉在机械行业里沟通是非常困难的，他们都真的象一个机器一样非常严谨，引发了很多员工的问题。主管不善于跟员工沟通，造成员工的流失率，会因为很小的事离开公司，对于员工的流失我感觉很心痛，现在人事行政部压力很大，通过一段时间的相处，他们给人事行政部很大的信任，通过人事行政部谈话做思想工作也留下了一部分的员工，有部分也跟公司签了三年的合同。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 请问<personname wst="on" productid="李">李</personname>老师，我应该怎样使主管、一线经理让他们也有能力跟员工沟通，因为人事行政部的力量还是很微小的，我想让员工在赚到钱的同时也能够有很好的心情。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：我们可以控制，但是也可以影响，比如说一线经理，先评估个人的情绪管理怎样。降低员工流失率之后，要鼓励表扬他，让他知道自己做的很优秀，使他也时常接受到公司的关爱，然后他也会知道怎样关爱别人。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 网易商业频道：在直播的过程中，有网友提出了这样的问题。在沟通的过程中，处于弱势的一方，应该怎样改变局面，使沟通变得平等？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br style="mso-special-character: line-break;"/><br style="mso-special-character: line-break;"/></span> <span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">可能他的意思是说，作为普通员工，跟领导之间的沟通不是很对等的状况，象领导比较爱说教等。遇到这样的情况怎样改变局面？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：很好的问题。其实在沟通里弱势是自己认为的，当你觉得自己是弱势时，有可能是因为你没有做好沟通的准备。比如说一个策略，你认为自己很优秀，应该为公司做一些贡献。但是一些人太急于表现，表达不好，老板就说你这个年龄不行，再多几次这样的经历，就感觉到恐惧，感觉弱势了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 我建议这位网友，如果有新建议给老板说的时候，要先说老板，也许我的意见不是最好的，但是我有贡献的心，能不能慢慢让我说出来，我相信这时没有老板不会停下来认真的听你讲话。当别人用心听你讲话时，你就可以把自己很好的发挥。别人愿意不愿意听你说话，就在于你有没有亲和力，有没有给别人带来价值，如果能够给别人带来价值的话，我觉得你的优势就渐渐产生了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 王燕：如果这时领导不时的打电话有人敲门进来，这时应该是扭转局面还是退出呢？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：遇到这样的情况，如果他跟我预约好的，我在他的办公室里跟他谈话，总是出现电话或者其他的情况，我会转换一个环境，将电脑搬到他办公室旁边的一张茶几上。如果我有亲和力的，他会过来的，一个人讲的每一句话，在对方都会产生一个图象，当你处理员工问题时会很情绪化，处理不是处理事情，而是一直在发表自己的情绪。比如说我一个学员，跟老板吵架，他是公司里很重要的一个中层，吵架的时候老板就随手把花瓶摔在墙上，她很生气又打电话给我，说<personname wst="on" productid="李">李</personname>老师有没有这样的男人，把瓶子扔上墙壁，就是这样摔。她一直重复在说扔花瓶的事，我跟她说话她根本听不进去。当她停下来的时候，我就马上问她花瓶是什么颜色的。她楞了一下，是黄色的。老板有很急的事在处理，心理状况在这时，除非打破这时的心理状况，老板才会过来跟你沟通了。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 现场提问：<personname wst="on" productid="李">李</personname>老师，你好。作为一个职业经理，我有两个问题向你请教。第一，培训怎样保持效果的持久？第二，我跟别人沟通时，会收到一些错误的信息，怎样保证有效的沟通，不会被错误的信息所迷惑和引导？</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 李炫华：第一个问题。我个人每一个月至少会看三本书，虽然我很忙，但是我包包里总有一本书，怎样保持兴奋感呢，每次看到新的东西都跟别人分享。很多人把期望放在培训讲师身上，来上课当然环境对我们产生正面的影响，但是保持我们自己要做点事情的。比如说看书或者跟别人分享，如果每个星期你都有新的思路，不一定跟公司有关的，比如说讲跟思考有关的笑话跟员工分享，会发现距离拉的很近。我发现很多企业的老板一年没有见面，再见面讲的笑话还是一样的，员工还在笑。每一个人都在学习，资讯不断的更新，才能保证持久感。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 第二个问题。别人讲给你一个信息，你要追根究底，信息来的时候你只是当成是信息，而且如果你害怕信息是错误的话，就表示你信息的资源产生问题了，你可能只有一个信息资源。企业的信息资源必须是多方面的，一件事情发生时，不是要刻意传达错误的信息给你，一件事发生，二个人看到，</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">A</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">有</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">A</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">的看法，</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">B</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">有</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song">B</font></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">的看法，但是其实还有第三个看法，就是真正发生的事情。所以你必须有更多的渠道收集资料，根据你的经验进行分析。</span><span lang="EN-US" style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/></span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ' '; mso-hansi-font-family: ' '; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 王燕：感<personname wst="on" productid="谢李">谢李</personname>先生的精采讲课，有一句话给我的印象很深刻，就是“沟通要多付出一点点”，其实我觉得可以把沟通去掉，包括爱、生活、工作、事业，都要多付出一点点，才能得到更多。</span><span style="FONT-SIZE: 9pt; FONT-FAMILY: " "; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><font face="宋体, MS Song"></font></span> <p>顶</p><p></p> 我也没看懂 ？、？ 路过 <p>觉得字体小了点。。</p>
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