【精彩案例讨论】：面对职场暗算与孤立，如何开展职场沟通
<span lang="EN-US"><font face=""> <p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span lang="EN-US"><font face="Times New Roman">T</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">是一家大型外企，这一天上午，大区经理召集了一次经理月会，这次会议气氛比较沉重，因为讨论的是异常敏感的人事问题，在老板</span><span lang="EN-US"><font face="Times New Roman">-</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">大区经理的提议下，会上众经理各抒己见，就自己的下属和他人下属开展民主评议和绩效反馈，供老板决定排名和谁先获得提升做以参考</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span lang="EN-US"><p><font face="Times New Roman"> </font></p></span></p><p><font face="Times New Roman"> </font></p><p></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">大家发表的意见基本中肯而客观，但的确不是每一个候选人都为大家所了解，</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理的意见在会上没有得到大家的重视，他所力荐的自己工龄</span><span lang="EN-US"><font face="Times New Roman">4</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">年的下属</span><span lang="EN-US"><font face="Times New Roman">W</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">，没有得到其他经理的回应，</span><span lang="EN-US"><font face="Times New Roman">W</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的再前任经理</span><span lang="EN-US"><font face="Times New Roman">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">，甚至直言不讳地发表了对于</span><span lang="EN-US"><font face="Times New Roman">W</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">完全不称职的评价，而他力挺的自己下属，其他人也是莫衷一是。最后，这场讨论只确定了一个毫无争议的人选</span><span lang="EN-US"><font face="Times New Roman">-P</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">，其他人都未盖棺定论。</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span lang="EN-US"><p><font face="Times New Roman"> </font></p></span></p><p><font face="Times New Roman"> </font></p><p></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">平时跟大家交流不多，这天晚上特地给一位相对比较信任的经理</span><span lang="EN-US"><font face="Times New Roman">B</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">打了电话，询问他对于上午人事讨论的看法，同时也委婉地询问了为何自己的意见这么不受重视，</span><span lang="EN-US"><font face="Times New Roman">B</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">因为即将离开公司，所以也是坦言相告，原来由于</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">不久前刚刚接手了一个公司大老板指定的重大项目</span><span lang="EN-US"><font face="Times New Roman">—</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">把原来公司相对轻视的小型商超渠道，提升到一个新的水平，这个项目由于公司高层非常重视，所以各项资源均倾斜性地投入到</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的团队，包括人员和老板的关注，由于恰逢整个大区都比较缺人手的阶段，对</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的倾斜投入，自然就影响到了其他人空缺岗位的满足，所以大家都颇有微词，更关键的是，</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">平时就比较孤立，接手该项目时也觉得压力很大，所以特地想低调和淡化公司倾斜投入的现实，平时便刻意回避对此问题有过多的涉及和沟通，以免刺激其他经理，老板也没有就此项目的背景和意义开展很好的解释，加上</span><span lang="EN-US"><font face="Times New Roman">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理平时与</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">不睦，于是就在背地里煽动了一场对于</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的舆论攻击。</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span lang="EN-US"><p><font face="Times New Roman"> </font></p></span></p><p><font face="Times New Roman"> </font></p><p></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span lang="EN-US"><font face="Times New Roman">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理利用的是在这场人员倾斜安排中受影响最大的</span><span lang="EN-US"><font face="Times New Roman">C</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理的境遇，</span><span lang="EN-US"><font face="Times New Roman">C</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理之前是</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的下属，在</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的扶持下升级成为经理，但由于公司人手短缺，一直是光杆司令一个，</span><span lang="EN-US"><font face="Times New Roman">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理于是利用大家对于</span><span lang="EN-US"><font face="Times New Roman">C</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的同情，不遗余力地诋毁</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的动机，引导大家对于</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的敌视，当然，此前</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理犯的另外两个小错误，也成为</span><span lang="EN-US"><font face="Times New Roman">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理很好的口实，</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理之前顺着老板意思发了两封比较形而上的邮件，谈的都是一些理念上与公司合拍内部讨论的收获云云，而这个时候大家都在抓耳挠腮地忙实际业绩，所以大家也觉得</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理太虚了一点，综合了这些因素，</span><span lang="EN-US"><font face="Times New Roman">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">经理自然不难煽动大家对于</span><span lang="EN-US"><font face="Times New Roman">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: 'times new roman'; mso-hansi-font-family: 'times new roman';">的不满。</span></p></font></span>[此贴子已经被作者于2008-4-4 19:14:48编辑过]
【精彩案例讨论】：面对职场暗算与孤立，如何开展职场沟通
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">认识到了这些情况，</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">经理对近来遭到众经理的冷遇（大家中午吃饭三三两两但就是不叫他）以及人事讨论中的孤立，终于有了一些释然，</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">仔细分析了一下目前状况，发现如下：</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo1; tab-stops: list .25in;"><font face=""><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;">1、<span style="FONT: 7pt ';"> </span></span></span><span lang="EN-US">K</span></font><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">虽然人品不佳，但在经理圈子内还是比较有号召力，但传闻也正谋划部门调换，也许</span><span lang="EN-US"><font face="">2</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">、</span><span lang="EN-US"><font face="">3</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">个月后即将调出该大区</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo1; tab-stops: list .25in;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;"><font face="">2、<span style="FONT: 7pt ';"> </span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">其他经理多数心目中对于</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">更多的还是误解，应该没有恶意，</span><span lang="EN-US"><font face="">B</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">即将离开公司，</span><span lang="EN-US"><font face="">C</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">以前曾是</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的下属，对于</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">之前的栽培还是感恩戴德的，但由于有人一再恶意蛊惑，不免心存芥蒂</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo1; tab-stops: list .25in;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;"><font face="">3、<span style="FONT: 7pt ';"> </span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">老板对于</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">，特别是在这个项目当中的作用还是非常倚重的，她没有完全意识到</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的这种境遇以及</span><span lang="EN-US"><font face="">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的背后诋毁给</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">带来的影响，</span><span lang="EN-US"><font face="">K</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">在人事讨论当中跟老板唱了不少反调，而且如果又快离开大区了，老板应该对他已经开始有所保留</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l1 level1 lfo1; tab-stops: list .25in;"><font face=""><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;">4、<span style="FONT: 7pt ';"> </span></span></span><span lang="EN-US">A</span></font><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">在项目中有一个重要的合作伙伴</span><span lang="EN-US"><font face="">M</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">，她隶属于</span><span lang="EN-US"><font face="">B</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">大区，职场人缘不错，而且和</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">关系还算亲密，她应该也不希望这个项目被人误解</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt;"><span lang="EN-US"><p><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">但如何扭转这一不利局面，</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">陷入了沉思，如果你是</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">，以下</span><span lang="EN-US"><font face="">5</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">个方面的考量，你会怎么做呢？</span></p></span></p><p><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">但如何扭转这一不利局面，</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">陷入了沉思，如果你是</span><span lang="EN-US"><font face="">A</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">，以下</span><span lang="EN-US"><font face="">5</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">个方面的考量，你会怎么做呢？</span>
</p><p></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2; tab-stops: list .25in;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;"><font face="">A.<span style="FONT: 7pt ';"> </span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">对</span><span lang="EN-US"><font face="">K</font></span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2; tab-stops: list .25in;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;"><font face="">B.<span style="FONT: 7pt ';"> </span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">对老板</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2; tab-stops: list .25in;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;"><font face="">C.<span style="FONT: 7pt ';"> </span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">对于跟其他经理的沟通</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2; tab-stops: list .25in;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;"><font face="">D.<span style="FONT: 7pt ';"> </span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">对于职场结盟，譬如如何借助</span><span lang="EN-US"><font face="">M</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">的影响力清扫阴霾</span></p><p class="MsoNormal" style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-list: l0 level1 lfo2; tab-stops: list .25in;"><span lang="EN-US" style="mso-fareast-font-family: '';"><span style="mso-list: ignore;"><font face="">E.<span style="FONT: 7pt ';"> </span></font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">其他</span></p> <p>选择B和C</p> <p>A：沉住气；</p><p>B：请强调项目的重要性以及其它部门的支持作用；</p><p>C：加强沟通</p><p>D：肯定要结盟</p><p></p><p></p> 谢谢楼主的选择，关键是针对每一个情形，怎么做，这可是活生生的职场啊，怎么好像大家没什么反应似的：） <p>个人踏入社会的经验很少，在单位呆的时间也很短，对职场上的竞争还没有经历过！以我个人的意见：</p><p>1.作为老板，对一个新项目的重要性要给各个经理做详细的陈述，让他们知道企业对该项目的关注度有多大，对项目经理的人选决定可以是老板的个人信任，但是老板是直接对单位负责，他对个人任命上会更加的仔细和谨慎。所以其他部门经理应该相信经理的决定，并给与支持。</p><p>2.每一个不管他是多么的高尚，上总会有嫉妒或者是羡慕的心理特征，我们应该能够谅解，作为A他应该与大家多点沟通，多点交流；更多的应该是努力做好这个项目，至于M，也许其他经理认为他是个外人，用她的影响可能会造成更糟的结果，对K，积怨可能是太深了吧，那就不是一时半会就能化解了的；</p><p>所以A只有努力干，用自己的结果来获取大家的信任。</p>
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