企业管理箴言之交流与沟通
<strong><font size="3">交流与沟通<span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></font></strong><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><p><font face=""> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">11 <span style="FONT: 7pt '';"> </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">最有效果的交流和沟通是：直接的对话。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">12 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">企业的衰败，不是因为战略、技术和市场的失误，而是因为员工之间的沟通出了大问题。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">13 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">人们因为拥有不同的信息而导致意见不同，充分的沟通是解决这一难题的必要手段。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">14 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">一个巴掌拍不响。沟通是双向的，而且应该由职位高的人主动去做。如果你不主动去与下属沟通，就不应该责怪你的下属不主动与你沟通了。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">15 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">无效的沟通不但浪费了时间，更重要的是浪费了公司的资源。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">16 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">任何问题的发生首先从基层开始，与基层员工保持最直接的沟通就可以把问题消灭在萌芽状态，而其中最重要的方法就是走动管理。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">27 <span style="FONT: 7pt '';"> </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">兼听则明，偏听则暗。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">28 <span style="FONT: 7pt '';"> </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">经营的</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="">98</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">％是人性，矛盾的</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="">98</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">％是误会。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">29 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">交流要“劝”，这是说又一次用力才可能劝服对方；沟通忌“吵”，这是说少说一句就可以避免争吵。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">210 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">正确的决策需要正确的信息。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">211 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">交流的方式很多，最有效、最直接的方式是面对面、一对一的沟通。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">212 <span style="FONT: 7pt '';"> </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">沟通时认真看着对方，你会让他感受到你的魅力和友善。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">213 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">良好的沟通与交流是企业运转畅通的基础，从某种意义上说，管理就是沟通。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">214 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">沟通的效率决定了工作的效率，从而影响企业整体运作的效率和经营效益。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">215 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">面对不同的观点和反对的意见时，首先不要反驳，而要问清楚对方提出这些观点和意见的原因，想想其中合理的部分，再对照自己的观点和意见，找出缺陷和不足。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">216 <span style="FONT: 7pt '';"> </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">一次有效的沟通必然善于运用传播信息载体，这包括语句、语音、语调、面部表情和肢体动作。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">317 <span style="FONT: 7pt '';"> </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">同事之间的交流，最重要的是耐心，是在感受到误解时的耐心。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">318 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">如果你的下属越级向你的上司报告，你应感谢他对企业的责任心；同时要自我反省，检讨自己为什么得不到下属的信任。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">319 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">要让员工们积极地交流和沟通，首先要学会理解他人；要学会理解他人，就必须学会换位思考，学会站在企业整体利益的角度来看问题。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">320 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">上天赐给人类两个耳朵、一个嘴巴就是要人们多听少说。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">321 <span style="FONT: 7pt '';"> </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">决议形成之前要鼓励争论，决议形成之后必须终止争论。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">322 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">无端的猜疑会把你我都变成蠢驴，坦诚的沟通会在你我之间架起心灵的桥梁。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -27pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: list 18.0pt; mso-list: l0 level1 lfo1;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">323 </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">当别人发表言论时，我们的反应不是相信、不是否认、不是怀疑，而是证实。</span></p> <span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">"当别人发表言论时，我们的反应不是相信、不是否认、不是怀疑，而是证实。"这句话很有用！</span>
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