如何搞好企业质量管理
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: '';">一</span><span style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 黑体;"><font face=""></font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: '';">搞好质量管理的步骤</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 黑体;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">企业最高管理者了解质量管理理念；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">选择一位非常了解质量管理理念、方法和技术，且经验丰富的质量负责人；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">质量负责人组织策划质量培训，最高管理者提供质量导向的培训；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">4</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">成立公司质量委员会或类似机构，最高管理者任主任，质量负责人任秘书长，质量管理部门为其办事机构；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">5</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">做好质量理念、</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">ISO9000</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">标准的培训，并贯彻实施；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">6</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">做好质量管理技术（质量计划、质量控制、质量改进、过程质量控制、生产质量控制、质量检验与试验等）培训，并贯彻实施</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">7</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">选择适合企业的质量管理工具（如统计质量控制、标杆分析、质量成本管理、</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">6</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt;">σ</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">、</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">5S</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">、精益生产等）培训并实施；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">8</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">利用</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">GB/T19580</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">《卓越绩效评价准则》标准，检测企业质量管理水平。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 35.25pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">9</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">在</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">～</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">8</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">步骤中，由质量负责人组织策划，并组织实施、检查、总结；最高管理者负责提供必需的资源，利用各种场合强调质量管理的重要性。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: '';">二</span><span style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 黑体;"><font face="">
</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: '';">质量管理中的两个关键人物</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 黑体;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">1 </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">最高管理者（前台的或后台的，关健是要实质的）</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">质量负责人（以质量管理作为终身职业，为提高质量管理水平为人生价值的人）</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; tab-stops: 197.25pt 223.5pt;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: '';">三、最高管理者的作用</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 黑体;"><font face=""><span style="mso-tab-count: 1;"> </span><span style="mso-tab-count: 1;"> </span><p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27.2pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0; mso-char-indent-size: 13.6pt;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">简单的说，就是强化质量，默契配合质量负责人的一切质量活动。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">其主要职责包括：</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">1 </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">参加质量委员会或类似机构，设定质量目标，提供必需的资源。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">2 </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">提供质量导向的培训。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">3 </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">促进质量改进，考察进展情况</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">4 </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">进行表彰，修改奖励制度</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30.6pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.25; mso-char-indent-size: 13.6pt;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: '';">四</span><span style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 黑体;"><font face="">
</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: '';">质量负责人的作用</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 黑体;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30.6pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.25; mso-char-indent-size: 13.6pt;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">质量负责人应对质量管理理论、方法和技术非常了解，且经验丰富。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30.6pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.25; mso-char-indent-size: 13.6pt;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">主要职责包括：</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30.6pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.25; mso-char-indent-size: 13.6pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">质量培训的策划；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 30.6pt; LINE-HEIGHT: 20pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.25; mso-char-indent-size: 13.6pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><font face="">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-hansi-font-family: '';">质量体系策划、实施、检查、总结；</span><span lang="EN-US" style="FONT-SIZE: 12pt; LETTER-SPACING: 0.8pt;"><p></p></span></p><span lang="EN-US" style="FONT-SIZE: 12pt; FONT-FAMILY: ""; LETTER-SPACING: 0.8pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">3</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; LETTER-SPACING: 0.8pt; mso-ascii-font-family: ''; mso-font-kerning: 1.0pt; mso-hansi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA; mso-bidi-font-family: '';">向最高管理者汇报质量体系的运转情况及改进措施。</span>
页:
[1]