《IT咨询指南》阅读笔记-chp2套装IT咨询技能
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">咨询顾问销售的是“计费工作时间”。</SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.75pt"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">因为病人缺乏专业知识以评价医生技术方面的熟练程度，所以其他特质就增加了我们对医生评价的权重，这些特质有时候表现为“临床态度”。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.75pt"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">项目管理实际上是思考和实践相结合的系统。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21.75pt"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">咨询顾问所需要的能力：</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-list: l0 level1 lfo1; tab-stops: list 42.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">Ø</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">建议能力（见</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ">chp 1</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-list: l0 level1 lfo1; tab-stops: list 42.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">Ø</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">技术能力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-list: l0 level1 lfo1; tab-stops: list 42.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">Ø</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">商务能力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-list: l0 level1 lfo1; tab-stops: list 42.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">Ø</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">沟通能力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21.75pt"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">以下分别介绍以上提到的几种能力。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-list: l0 level1 lfo1; tab-stops: list 42.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">Ø</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">技术能力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0; mso-para-margin-left: 4.07gd"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">技术的掌握是一个过程，而不是一劳永逸的。</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: 20.25pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">真正增值型顾问会努力做到更多，以求帮助客户无论在技术问题的深度还是广度上都能够获得竞争性的优势。方法有：订阅</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ">IT</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">行业杂志，到书店搜索书籍，在</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ">internet</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">上收缩，参加供应商发布会和用户会议，利用你的人际关系。</SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-list: l0 level1 lfo1; tab-stops: list 42.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">Ø</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">商务能力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63.75pt; TEXT-INDENT: -21pt; mso-list: l0 level2 lfo1; tab-stops: list 63.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">n</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">阅读综合性商业杂志，</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ">Business Week, Forbes, Fortune, WallStreet Daily</SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63.75pt; TEXT-INDENT: -21pt; mso-list: l0 level2 lfo1; tab-stops: list 63.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">n</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">收看电视上的商业新闻</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63.75pt; TEXT-INDENT: -21pt; mso-list: l0 level2 lfo1; tab-stops: list 63.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">n</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">善加利用图书馆和参考书管理员的服务</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63.75pt; TEXT-INDENT: -21pt; mso-list: l0 level2 lfo1; tab-stops: list 63.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">n</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">阅读基础商业经典著作</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63.75pt; TEXT-INDENT: -21pt; mso-list: l0 level2 lfo1; tab-stops: list 63.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">n</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">使用</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ">internet</SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 63.75pt; TEXT-INDENT: -21pt; mso-list: l0 level2 lfo1; tab-stops: list 63.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">n</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">在每一项咨询业务中都去完成上述涉及的基本业务问题</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-list: l0 level1 lfo1; tab-stops: list 42.75pt"><SPAN lang=EN-US style="FONT-FAMILY: Wingdings; mso-fareast-font-family: Wingdings; mso-bidi-font-family: Wingdings"><SPAN style="mso-list: Ignore"><SPAN style="FONT-SIZE: 12pt">Ø</SPAN><SPAN style="FONT: 7pt ''"> </SPAN></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">沟通能力</SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 42.75pt; TEXT-INDENT: -21pt; mso-char-indent-count: -2.0; mso-para-margin-left: 2.07gd"><SPAN style="FONT-SIZE: 12pt"><SPAN lang=EN-US><SPAN style="FONT-FAMILY: ; mso-spacerun: yes"> </SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''">沟通能力是可以教授和学习到的，可以通过实践和案例来不断改善自己的沟通能力。</SPAN></SPAN></P> 的确如此，说得很好，做咨询顾问最大的乐趣之一就是能让自己不断去学习更多更新的知识，技术掌握是一个过程，商业敏锐的眼光培养很重要啊 <div class="msgheader">QUOTE:</div><div class="msgborder"><b>以下是引用<i>联合决策</i>在2007-2-24 11:43:29的发言：</b><br/>技术掌握是一个过程，商业敏锐的眼光培养很重要啊</div><p><font style="BACKGROUND-COLOR: #f3f3f3;">我一向认为，技术是为商业服务的，而对很多技术人员来说，有一种技术崇拜心理，缺少商业意识。</font></p><p><font style="BACKGROUND-COLOR: #f3f3f3;">这样导致的结果就是无法产生效益。</font></p>
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