如何对工作效率进行度量
我是一家软件公司,总体感觉现在公司的工作效率比较差,但具体如何去评价每个人的效率又比较困难,项目经理评价有很大的主观性,这个问题一直在困扰着我,希望得到家人的指点! <p>怎么没有人关注?</p> <p>软件生产流程的度量是非常多的方法阿！</p><p>可以参考CMMI的MA，QPM过程</p> <p>呵呵……</p><p>CMMI中只强调了要度量，具体度量什么，怎么度量还是要自己考虑的，我现在关心的就是怎么度量，请大家继续关注！</p> <p>我公司与项目相关的KPI一般采用如下的指标</p><p></p><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-SIZE: 11pt;"><span style="FONT-FAMILY: Arial; mso-special-format: bullet;">•</span></span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">里程碑达成率</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></div><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-SIZE: 11pt;"><span style="FONT-FAMILY: Arial; mso-special-format: bullet;">•</span></span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">客户满意度</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></div><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-SIZE: 11pt;"><span style="FONT-FAMILY: Arial; mso-special-format: bullet;">•</span></span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">总体成本偏差</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></div><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-SIZE: 11pt;"><span style="FONT-FAMILY: Arial; mso-special-format: bullet;">•</span></span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">阶段成本偏差</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></div><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-SIZE: 11pt;"><span style="FONT-FAMILY: Arial; mso-special-format: bullet;">•</span></span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">QA</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">问题</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></div><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-SIZE: 11pt;"><span style="FONT-FAMILY: Arial; mso-special-format: bullet;">•</span></span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">Bug</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">数</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: en-US; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></div><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-SIZE: 11pt;"><span style="FONT-FAMILY: Arial; mso-special-format: bullet;">•</span></span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">资源使用评价</span><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></div><div style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.1in; VERTICAL-ALIGN: baseline; DIRECTION: ltr; TEXT-INDENT: -0.1in; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;"><font size="3"> </font><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">工作量合计</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">增值工作工时</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">增值工作率％</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">返工工时</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">返工率％</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">需求稳定度％</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">需求工作稳定度％</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;"><strong>需求工作效率（采用FFP和文档页数作为度量基准）</strong> </span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: +mn-ea; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">开发成果质量稳定度％</span><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">
</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">开发工作效率（采用FFP和代码行作为度量基准）</span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;"></span></p><p style="MARGIN-TOP: 0pt; MARGIN-BOTTOM: 0pt; VERTICAL-ALIGN: middle; DIRECTION: ltr; unicode-bidi: embed; TEXT-ALIGN: left; language: zh-CN;"><span style="FONT-WEIGHT: normal; FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: Arial; language: zh-CN; mso-ascii-font-family: Arial; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-color-index: 1; mso-font-kerning: 12.0pt;">辅助以，SPI，CPI分析</span></p></span></div> <p>说得详细好吗,我想好好学学</p><p></p> <p>说起来好多的!兄弟!!!你其实就是想解决所谓的效率低下问题而已!可以用下表单管理中的四象线工作表,很不错的!不过最关键要执行,再好的工具,也要有效的执行才可!@</p> <p>可以进行调查问卷, 让员工明确企业的文化,加快进度,运用胡萝卜战术!让员工为了一定的目的去工作,没有好处的东西大家都不会蜂拥而至的!我认为这一点很重要!</p> 期待着你能作出这样的软件，我等着使用
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