药店和呼叫中心合作调查结果
<P>针对前几天说的想法，想给要点做电话服务，即通过呼叫中心平台，给客户提供卖药送药等服务，调查结果如下，大家再看看可行性怎么样？调查150个样本。请高人帮忙分析一下，需要什么具体数据或者交叉数据，我还可以提供。</P><P>
<TABLE style="WIDTH: 176pt; BORDER-COLLAPSE: collapse" cellSpacing=0 cellPadding=0 width=235 border=0 x:str>
<COLGROUP>
<COL style="WIDTH: 122pt; mso-width-source: userset; mso-width-alt: 5216" width=163>
<COL style="WIDTH: 54pt" width=72>
<TBODY>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 122pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ccffff" width=163 height=23><FONT face=宋体 size=2>题目</FONT></TD>
<TD class=xl24 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffff" width=72><FONT face=宋体 size=2>数量</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00" height=23><FONT face=宋体 size=2>调查者性别</FONT></TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent"><FONT face=宋体 size=2> </FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>男</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>58</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>女</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>92</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00" height=23><FONT face=宋体 size=2>年龄</FONT></TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent"><FONT face=宋体 size=2> </FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl28 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT size=2><FONT face="">30</FONT><FONT class=font6 face=宋体>岁及以下</FONT></FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>60</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl28 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23 x:str="31-50"><FONT face=""><FONT size=2>31-50<SPAN style="mso-spacerun: yes"> </SPAN></FONT></FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>52</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl28 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT size=2><FONT face="">51</FONT><FONT class=font6 face=宋体>以上</FONT><FONT class=font7 face=""><SPAN style="mso-spacerun: yes"> </SPAN></FONT></FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>38</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00" height=23><FONT face=宋体 size=2>吃药人的性别</FONT></TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent"><FONT face=宋体 size=2> </FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>男</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>61</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>女</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>93</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl26 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00" height=23><FONT face=宋体 size=2>吃药人年龄</FONT></TD>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent"><FONT face=宋体 size=2> </FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>10岁及以下</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>17</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl29 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face="" size=2>11——20</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>18</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>21-30</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>35</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>31-40</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>14</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>41-50</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>21</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>51-60</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>27</FONT></TD></TR>
<TR style="HEIGHT: 17.25pt; mso-height-source: userset" height=23>
<TD class=xl25 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent" height=23><FONT face=宋体 size=2>61以上</FONT></TD>
<TD class=xl27 style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc" x:num><FONT face=宋体 size=2>22</FONT></TD></TR></TBODY></TABLE></P> <p><table cellspacing="0" cellpadding="0" width="235" border="0" style="WIDTH: 176pt; BORDER-COLLAPSE: collapse;"><colgroup><col width="163" style="WIDTH: 122pt; mso-width-source: userset; mso-width-alt: 5216;"></col><col width="72" style="WIDTH: 54pt;"></col></colgroup><tbody><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl25" width="163" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 122pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font face="宋体" size="2">本次买的什么药</font></td><td class="xl24" width="72" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">处方药</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">14</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">非处方药</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">72</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">中药</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">19</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">中成</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">20</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">西药</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">48</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">其他记录</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">12</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl25" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font face="宋体" size="2">每月来药店的次数</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">1次及以下</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">74</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">2-3次</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">60</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">4-5次</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">9</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">6次以上</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">2</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">不一定</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">5</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl25" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font face="宋体" size="2">您平均每次花多少钱：</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2"><font face="宋体">30元以下<span style="mso-spacerun: yes;"> </span></font></font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">63</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">30-50元</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">40</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">50—80元</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">18</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">80-100元</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">8</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">100元以上</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">21</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl25" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font face="宋体" size="2">您这次来药店花了多少钱</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2"><font face="宋体">30元及以下<span style="mso-spacerun: yes;"> </span></font></font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">78</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">30以上-50元</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">26</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">50以上—80元</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">26</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">80以上-100元</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">3</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font face="宋体" size="2">100元以上</font></td><td class="xl26" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font face="宋体" size="2">17</font></td></tr></tbody></table></p> <table cellspacing="0" cellpadding="0" width="235" border="0" style="WIDTH: 176pt; BORDER-COLLAPSE: collapse;"><colgroup><col width="163" style="WIDTH: 122pt; mso-width-source: userset; mso-width-alt: 5216;"></col><col width="72" style="WIDTH: 54pt;"></col></colgroup><tbody><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" width="163" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 122pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">您来之前就确定买什么药还是到药店后挑选</font></td><td class="xl24" width="72" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl27" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2"><span style="mso-spacerun: yes;"><font face="" color="#0000ff"> </font></span><font class="font7">来之前确定</font></font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">90</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">到药店后挑选</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">58</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">其他记录</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">2</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">您常去哪家药店购药?</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">漱玉平民</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">67</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">三九药店</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">22</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">建联</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">17</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">老百姓</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">15</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">泉城大药房</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">14</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">济南药业集团零售三分店</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">6</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">山东中医院大学中药店</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">4</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">宏济堂</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">2</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">同仁堂</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">2</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">广济堂</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">1</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">神农大药店</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">1</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">颐和堂药店</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">1</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl28" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">福生堂</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">1</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">挑选的时候主要依据是什么</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">店员介绍</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">43</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">价格</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">26</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">包装</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">4</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">疗效</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">93</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">其他记录</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">14</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">您通常采用什么付款方式</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">现金</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">83</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">刷卡</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">14</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">医保卡</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">54</font></td></tr></tbody></table> <table cellspacing="0" cellpadding="0" width="235" border="0" style="WIDTH: 176pt; BORDER-COLLAPSE: collapse;"><colgroup><col width="163" style="WIDTH: 122pt; mso-width-source: userset; mso-width-alt: 5216;"></col><col width="72" style="WIDTH: 54pt;"></col></colgroup><tbody><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" width="163" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 122pt; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">如果有打电话就能买药、送药这种方式你会考虑吗</font></td><td class="xl24" width="72" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext 0.5pt solid; BORDER-LEFT: windowtext; WIDTH: 54pt; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">会</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">67</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">不会</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">83</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">电话买药每次多少钱的送药费用您能接受</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">5</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">9</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">3</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">11</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">2</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">14</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">1</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">7</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">0</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">24</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">其他</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">2</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">您以前有过打电话咨询的经历</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">有</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">45</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">没有</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">105</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">您以前有过打电话买药的经历</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">有</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">7</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">没有</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">143</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl26" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: #ffcc00;"><font size="2">您喜欢这种（电话咨询病症）方式吗</font></td><td class="xl24" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;"><font size="2"> </font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">很喜欢</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">9</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">喜欢</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">25</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">一般</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">55</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">不喜欢</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">48</font></td></tr><tr height="23" style="HEIGHT: 17.25pt; mso-height-source: userset;"><td class="xl24" height="23" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext 0.5pt solid; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 17.25pt; BACKGROUND-COLOR: transparent;"><font size="2">很不喜欢</font></td><td class="xl25" style="BORDER-RIGHT: windowtext 0.5pt solid; BORDER-TOP: windowtext; BORDER-LEFT: windowtext; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: #ccffcc;"><font size="2">13</font></td></tr></tbody></table> <p>好像没有头绪啊，能不能说的详细点。你说根据前几天的想法，那么前几天的想法是什么呢？</p><p>我现在专业就是CRM，或许可以帮到你。最好把需求写的再详细些。</p><p>数据很不完整，不知道你是针对什么问题收集的数据。如果是建立呼叫中心的话，至少也要包含客户对电话买药的态度。</p><p>还是等你把需求背景写的详细些在帮你出出主意吧。</p> 通过这些数据，帮忙分析一下，同药店合作的契机在哪里，或者怎么样策划，能够吸引药店，让他们出钱为自己包一些电话坐席，来做电话销售。（包括电话回访、电话购药、电话咨询等） 呵呵，刚才发的时候还没有刷出来，后面的数据就比较全了。 <p></p><p>这是我之前的需求和想法，后来又根据这个想法做了一个调查，上面是结果。</p><p>我是做外包型呼叫中心的，这几天突然有个想法，想同一个知名药店合作开展电话购药送药的项目。根据我所在城市济南的情况来看，济南漱玉平民大药房是我理想的合作伙伴，这家药店在济南共有19家分店，遍布济南市不同街区，而且在老百姓心目中口碑很好，价格实惠，形象也很好。但是该企业没有统一客户服务号码，而且各个店的电话号码不宜查询，且送药需要消费300元以上等等问题。</p><p>我的主要思路是设立一个短号码 比如“99999”，然后宣传短号码，让市民知道不仅可以到药店门市去购药，也可以打电话购药，这样就可以为这家药店抢占一部分客户，同时提升药店的立体形象，初步计划每次消费在30元以上即可送药，送药人员分布在全市19家药店，这样就可以很快送达，辐射全市市民。</p><p>此号码首先是以购药送药为出发点，慢慢引进投诉处理，购药咨询等服务项目，提升该企业形象，以后还可以引入电话购药有奖等等活动，为该企业提供立体式销售网络和平台。</p><p>合作方法是包租我公司坐席（硬件设备），或者坐席及坐席人员全套包租。按月计费。</p><p>但是我不知道我的想法是不是可行，希望家人能帮忙指点，谢谢！</p> <p>简单浏览了一下，有几个方面需要注意的。</p><p>首先，确定电话买药的受众是什么类型的人。比如说是年轻人还是老年人愿意以这种方式买药。可能年轻人工作忙，没有时间，或者老年人行动不便，需要这样的服务，需要这方面确定的数据来确定呼叫中心的潜在价值。</p><p>其次，药店销售的流程要搞透彻。比方说，很多人要使用医保卡的，那么用医保卡电话买药需要什么手续，能不能够实现。如果这个不能实现，就会失去很大一批客户。</p><p>最后，CallCenter是CRM的门户，既然可以做出CallCenter，那么就可以为药店部署CRM系统。而且对于药店来说，了解顾客的详细情况，可以在第一时间为其推荐准确有效的药品。根据顾客消费历史，购买的药品等等信息可以分析出顾客消费的偏好，对于销售额的提升是十分明显的。这一点要在CallCenter基础之上实现，也是你说服药店部署CallCenter甚至于CRM系统的很好的理由。</p><p>照我看，贵公司实施这个系统在硬件上是可行的，把上面三个问题搞清楚问题就不大了。</p> 嗯，谢谢指点，硬件我们公司的是很具备的。主要是客户方的软肋在哪里，我们如何才能让他们出钱来实施项目，这个问题很关键，也是我出方案比较头疼的地方。
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