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1. You will receive opportunities. You
must prepare for them. They will continue to come as long as you are
ready. Some may not look like opportunities
at the time, and some will be better than others. You cannot take care
of all of them properly, so you must carefully choose the best and
forget about the rest.
2. There are no mistakes, only lessons.
3. A lesson is repeated until learned.
When you have learned it, you can go on to the next lesson. Learning
lessons does not end.
4. There is never enough time.
5. There is never enough information.
6. There will always be a better way,
but there is never a better time than now.
7. Ask always: “Is there a better way to
do this?”
8. Project confidence. Soon, you may
even feel confident.
9. Never embarrass your boss.
10. Tell your people to tell you about
problems before they embarrass you.
11. Deliver bad news as soon as
possible.
12. Your credibility is made up of
requests and promises. Learn to make and keep both, and don’t waste
either.
13. Getting it done is what it is all
about.
14. Taking care of your customers
(clients) and your staff is good business.
15. Avoid surprises, except those that
are pleasant surprises for your customers (clients).
16. Your customers (clients) needs come
first, your staff’s needs are next, and your needs rarely matter.
17. Keep the big picture in focus.
18. That which is measured is improved.
19. Your expectations of others become
true.
20. Your answers lie with you. You get
to make all the important choices. | 
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