招聘：Famous HR Consulting Firm - MPS Manager - Asia Pacific Solution

cybermaker

Interested candidates please send your CV to jzhang@l-m-consulting.com

PURPOSE OF THE POSITION
To assist in the provision of a timely and accurate payroll services, to the clients of Employer Services specifically located in China by acting as a liaison between clients based in mainland China and  GlobalView support organization based in Australia and India. Activities are confined to those specifically permitted under the rules governing China Representative offices.

POSITION OVERVIEW

The Payroll Services Liaison is one of a larger team, located at the China (Shanghai) office, with direct responsibility of providing liaison services supporting specific payroll administration and query handling in both English and Mandarin, for clients in throughout the Asia Pacific region using the GlobalView Solution.

OBJECTIVES
To assist the support organization in the production of timely and accurate pays, transfer of funds (EFT) and delivery of appropriate reports to Clients.
To ensure that the service delivery complies with Chinese statutory obligations and with Client policies.
To help clients with reviewing quality controls in the payroll process and to maintain client payroll manuals on the common drive. Follow processes eg for reconciliation, how to manuals, test tools
To work pro-actively to provide a high level of client service in the Chinese Market, understanding that the role is carried out for and on behalf of the client.
To interpret, escalate and assist in the response to queries raised by clients and their employees in English and Mandarin for queries relating to the payroll service provided
Work with Team Leader to ensure country/client China specific payroll procedure documentation is kept up to date.
For new customer/country's, work with the Implementation Lead to document the processes, perform acceptance testing and understand and process the parallel runs and into live processing.

KEY PERFORMANCE INDICATORS 

Help achieve customer satisfaction rating of 98%
Assist Zero error in each pay run and delivered within timeframes as stated in SLA
Knowledge transfer and information sharing to new team members
Account for time usage
Maintain current documentation for specific customers and allocated countries
Resolution of issues within agreed Service Levels within SLA timeframes
100% adherence to processes.

Qualifications 

Background in Finance or HR
Language skills English and Mandarin minimum - Cantonese, Japanese and or Korean would also be advantageous

Relevant Experience & Skills 

Payroll functional skills - Payroll expert
Sound communication skills
Time management skills (prioritise tasks, plan and think ahead)
Multi-tasking (multiple payrolls, multiple countries)
Adaptability to changing circumstances
Being able to work under pressure
Accuracy and analytical skills

Essential Competencies
 

Well developed inter personal skills, with an ability to communicate well at all levels.
Bi-Lingual in Mandarin and English
Good organisational skills
Self starter, able to work effectively without continued supervision.
Work confidently
Customer service focused.
Accountability
Team player
Loyalty