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 楼主| 发表于 2006-1-7 16:13:46 | 只看该作者

— processed materials (e.g. lubricant).

Many products comprise elements belonging to different generic product categories. Whether the product is then called

service, software, hardware or processed material depends on the dominant element. For example, the offered product

“automobile” consists of hardware (e.g. tyres), processed materials (e.g. fuel, cooling liquid), software (e.g. engine control

software, driver's manual), and service (e.g. operating explanations given by the salesman).

NOTE 2 Service is the result of at least one activity necessarily performed at the interface between the supplier (3.3.6)

and customer (3.3.5) and is generally intangible. Provision of a service can involve, for example, the following:

— an activity performed on a customer-supplied tangible product (e.g. automobile to be repaired);

— an activity performed on a customer-supplied intangible product (e.g. the income statement needed to prepare a tax

return);

— the delivery of an intangible product (e.g. the delivery of information in the context of knowledge transmission);

— the creation of ambience for the customer (e.g. in hotels and restaurants).

Software consists of information and is generally intangible and can be in the form of approaches, transactions or

procedures (3.4.5).

Hardware is generally tangible and its amount is a countable characteristic (3.5.1). Processed materials are generally

tangible and their amount is a continuous characteristic. Hardware and processed materials often are referred to as goods.

NOTE 3 Quality assurance (3.2.11) is mainly focused on intended product.

3.4.3

project

unique process (3.4.1), consisting of a set of coordinated and controlled activities with start and finish dates,

undertaken to achieve an objective conforming to specific requirements (3.1.2), including the constraints of

time, cost and resources

NOTE 1 An individual project can form part of a larger project structure.

NOTE 2 In some projects the objectives are refined and the product characteristics (3.5.1) defined progressively as the

project proceeds.

NOTE 3 The outcome of a project can be one or several units of product (3.4.2).

NOTE 4 Adapted from ISO 10006:2003.

ISO 9000:2005(E)

12 © ISO 2005 – All rights reserved

3.4.4

design and development

set of processes (3.4.1) that transforms requirements (3.1.2) into specified characteristics (3.5.1) or into the

specification (3.7.3) of a product (3.4.2), process (3.4.1) or system (3.2.1)

NOTE 1 The terms “design” and “development” are sometimes used synonymously and sometimes used to define different

stages of the overall design and development process.

NOTE 2 A qualifier can be applied to indicate the nature of what is being designed and developed (e.g. product design and

development or process design and development).

3.4.5

procedure

specified way to carry out an activity or a process (3.4.1)

NOTE 1 Procedures can be documented or not.

NOTE 2 When a procedure is documented, the term “written procedure” or “documented procedure” is frequently used.

The document (3.7.2) that contains a procedure can be called a “procedure document”.

3.5 Terms relating to characteristics

3.5.1

characteristic

distinguishing feature

NOTE 1 A characteristic can be inherent or assigned.

NOTE 2 A characteristic can be qualitative or quantitative.

NOTE 3 There are various classes of characteristic, such as the following:

— physical (e.g. mechanical, electrical, chemical or biological characteristics);

— sensory (e.g. related to smell, touch, taste, sight, hearing);

— behavioral (e.g. courtesy, honesty, veracity);

— temporal (e.g. punctuality, reliability, availability);

— ergonomic (e.g. physiological characteristic, or related to human safety);

— functional (e.g. maximum speed of an aircraft).

3.5.2

quality characteristic

inherent characteristic (3.5.1) of a product (3.4.2), process (3.4.1) or system (3.2.1) related to a

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 楼主| 发表于 2006-1-7 16:14:06 | 只看该作者

requirement (3.1.2)

NOTE 1 Inherent means existing in something, especially as a permanent characteristic.

NOTE 2 A characteristic assigned to a product, process or system (e.g. the price of a product, the owner of a product) is

not a quality characteristic of that product, process or system.

3.5.3

dependability

collective term used to describe the availability performance and its influencing factors: reliability performance,

maintainability performance and maintenance support performance

NOTE Dependability is used only for general descriptions in non-quantitative terms.

[IEC 60050-191:1990].

3.5.4

traceability

ability to trace the history, application or location of that which is under consideration

ISO 9000:2005(E)

© ISO 2005 – All rights reserved 13

NOTE 1 When considering product (3.4.2), traceability can relate to

— the origin of materials and parts,

— the processing history, and

— the distribution and location of the product after delivery.

NOTE 2 In the field of metrology the definition in VIM:1993, 6.10, is the accepted definition.

3.6 Terms relating to conformity

3.6.1

conformity

fulfilment of a requirement (3.1.2)

NOTE The term “conformance” is synonymous but deprecated.

3.6.2

nonconformity

non-fulfilment of a requirement (3.1.2)

3.6.3

defect

non-fulfilment of a requirement (3.1.2) related to an intended or specified use

NOTE 1 The distinction between the concepts defect and nonconformity (3.6.2) is important as it has legal connotations,

particularly those associated with product liability issues. Consequently the term “defect” should be used with extreme

caution.

NOTE 2 The intended use as intended by the customer (3.3.5) can be affected by the nature of the information, such as

operating or maintenance instructions, provided by the supplier (3.3.6).

3.6.4

preventive action

action to eliminate the cause of a potential nonconformity (3.6.2) or other undesirable potential situation

NOTE 1 There can be more than one cause for a potential nonconformity.

NOTE 2 Preventive action is taken to prevent occurrence whereas corrective action (3.6.5) is taken to prevent recurrence.

3.6.5

corrective action

action to eliminate the cause of a detected nonconformity (3.6.2) or other undesirable situation

NOTE 1 There can be more than one cause for a nonconformity.

NOTE 2 Corrective action is taken to prevent recurrence whereas preventive action (3.6.4) is taken to prevent

occurrence.

NOTE 3 There is a distinction between correction (3.6.6) and corrective action.

3.6.6

correction

action to eliminate a detected nonconformity (3.6.2)

NOTE 1 A correction can be made in conjunction with a corrective action (3.6.5).

NOTE 2 A correction can be, for example, rework (3.6.7) or regrade (3.6.8).

3.6.7

rework

action on a nonconforming product (3.4.2) to make it conform to the requirements (3.1.2)

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 楼主| 发表于 2006-1-7 16:14:50 | 只看该作者

NOTE Unlike rework, repair (3.6.9) can affect or change parts of the nonconforming product.

3.6.8

regrade

alteration of the grade (3.1.3) of a nonconforming product (3.4.2) in order to make it conform to requirements

(3.1.2) differing from the initial ones

3.6.9

repair

action on a nonconforming product (3.4.2) to make it acceptable for the intended use

NOTE 1 Repair includes remedial action taken on a previously conforming product to restore it for use, for example as part

of maintenance.

NOTE 2 Unlike rework (3.6.7), repair can affect or change parts of the nonconforming product.

3.6.10

scrap

action on a nonconforming product (3.4.2) to preclude its originally intended use

EXAMPLE Recycling, destruction.

NOTE In a nonconforming service situation, use is precluded by discontinuing the service.

3.6.11

concession

permission to use or release a product (3.4.2) that does not conform to specified requirements (3.1.2)

NOTE A concession is generally limited to the delivery of a product that has nonconforming characteristics (3.5.1) within

specified limits for an agreed time or quantity of that product.

3.6.12

deviation permit

permission to depart from the originally specified requirements (3.1.2) of a product (3.4.2) prior to realization

NOTE A deviation permit is generally given for a limited quantity of product or period of time, and for a specific use.

3.6.13

release

permission to proceed to the next stage of a process (3.4.1)

NOTE In English, in the context of computer software, the term “release” is frequently used to refer to a version of the

software itself.

3.7 Terms relating to documentation

3.7.1

information

meaningful data

3.7.2

document

information (3.7.1) and its supporting medium

EXAMPLE Record (3.7.6), specification (3.7.3), procedure document, drawing, report, standard.

NOTE 1 The medium can be paper, magnetic, electronic or optical computer disc, photograph or master sample, or a

combination thereof.

NOTE 2 A set of documents, for example specifications and records, is frequently called “documentation”.

ISO 9000:2005(E)

© ISO 2005 – All rights reserved 15

NOTE 3 Some requirements (3.1.2) (e.g. the requirement to be readable) relate to all types of documents, however there

can be different requirements for specifications (e.g. the requirement to be revision controlled) and records (e.g. the

requirement to be retrievable).

3.7.3

specification

document (3.7.2) stating requirements (3.1.2)

NOTE A specification can be related to activities (e.g. procedure document, process specification and test specification), or

products (3.4.2) (e.g. product specification, performance specification and drawing).

3.7.4

quality manual

document (3.7.2) specifying the quality management system (3.2.3) of an organization (3.3.1)

NOTE Quality manuals can vary in detail and format to suit the size and complexity of an individual organization.

3.7.5

quality plan

document (3.7.2) specifying which procedures (3.4.5) and associated resources shall be applied by whom

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 楼主| 发表于 2006-1-7 16:15:10 | 只看该作者

and when to a specific project (3.4.3), product (3.4.2), process (3.4.1) or contract

NOTE 1 These procedures generally include those referring to quality management processes and to product realization

processes.

NOTE 2 A quality plan often makes reference to parts of the quality manual (3.7.4) or to procedure documents.

NOTE 3 A quality plan is generally one of the results of quality planning (3.2.9).

3.7.6

record

document (3.7.2) stating results achieved or providing evidence of activities performed

NOTE 1 Records can be used, for example, to document traceability (3.5.4) and to provide evidence of verification

(3.8.4), preventive action (3.6.4) and corrective action (3.6.5).

NOTE 2 Generally records need not be under revision control.

3.8 Terms relating to examination

3.8.1

objective evidence

data supporting the existence or verity of something

NOTE Objective evidence may be obtained through observation, measurement, test (3.8.3), or other means.

3.8.2

inspection

conformity evaluation by observation and judgement accompanied as appropriate by measurement, testing or

gauging

[ISO/IEC Guide 2]

3.8.3

test

determination of one or more characteristics (3.5.1) according to a procedure (3.4.5)

3.8.4

verification

confirmation, through the provision of objective evidence (3.8.1), that specified requirements (3.1.2) have

been fulfilled

ISO 9000:2005(E)

16 © ISO 2005 – All rights reserved

NOTE 1 The term “verified” is used to designate the corresponding status.

NOTE 2 Confirmation can comprise activities such as

— performing alternative calculations,

— comparing a new design specification (3.7.3) with a similar proven design specification,

— undertaking tests (3.8.3) and demonstrations, and

— reviewing documents prior to issue.

3.8.5

validation

confirmation, through the provision of objective evidence (3.8.1), that the requirements (3.1.2) for a specific

intended use or application have been fulfilled

NOTE 1 The term “validated” is used to designate the corresponding status.

NOTE 2 The use conditions for validation can be real or simulated.

3.8.6

qualification process

process (3.4.1) to demonstrate the ability to fulfil specified requirements (3.1.2)

NOTE 1 The term “qualified” is used to designate the corresponding status.

NOTE 2 Qualification can concern persons, products (3.4.2), processes or systems (3.2.1).

EXAMPLE Auditor qualification process, material qualification process.

3.8.7

review

activity undertaken to determine the suitability, adequacy and effectiveness (3.2.14) of the subject matter to

achieve established objectives

NOTE Review can also include the determination of efficiency (3.2.15).

EXAMPLE Management review, design and development review, review of customer requirements and nonconformity

review.

3.9 Terms relating to audit

3.9.1

audit

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 楼主| 发表于 2006-1-7 16:15:31 | 只看该作者

systematic, independent and documented process (3.4.1) for obtaining audit evidence (3.9.4) and evaluating

it objectively to determine the extent to which audit criteria (3.9.3) are fulfilled

NOTE 1 Internal audits, sometimes called first-party audits, are conducted by, or on behalf of, the organization (3.3.1)

itself for management review and other internal purposes, and may form the basis for an organization’s declaration of

conformity (3.6.1). In many cases, particularly in smaller organizations, independence can be demonstrated by the

freedom from responsibility for the activity being audited.

NOTE 2 External audits include those generally termed second- and third-party audits. Second-party audits are conducted

by parties having an interest in the organization, such as customers (3.3.5), or by other persons on their behalf. Third-party

audits are conducted by external, independent auditing organizations, such as those providing certification/registration of

conformity to ISO 9001 or ISO 14001.

NOTE 3 When two or more management systems (3.2.2) are audited together, this is termed a combined audit.

NOTE 4 When two or more auditing organizations cooperate to audit a single auditee (3.9.8), this is termed a joint audit.

3.9.2

audit programme

set of one or more audits (3.9.1) planned for a specific time frame and directed towards a specific purpose

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NOTE An audit programme includes all activities necessary for planning, organizing and conducting the audits.

3.9.3

audit criteria

set of policies, procedures (3.4.5) or requirements (3.1.2)

NOTE Audit criteria are used as a reference against which audit evidence (3.9.4) is compared.

3.9.4

audit evidence

records (3.7.6), statements of fact or other information (3.7.1) which are relevant to the audit criteria (3.9.3)

and verifiable

NOTE Audit evidence can be qualitative or quantitative.

3.9.5

audit findings

results of the evaluation of the collected audit evidence (3.9.4) against audit criteria (3.9.3)

NOTE Audit findings can indicate either conformity (3.6.1) or nonconformity (3.6.2) with audit criteria or opportunities for

improvement.

3.9.6

audit conclusion

outcome of an audit (3.9.1) provided by the audit team (3.9.10) after consideration of the audit objectives and

all audit findings (3.9.5)

3.9.7

audit client

organization (3.3.1) or person requesting an audit (3.9.1)

NOTE The audit client may be the auditee (3.9.8) or any other organization (3.3.1) that has the regulatory or contractual

right to request an audit.

3.9.8

auditee

organization (3.3.1) being audited

3.9.9

auditor

person with the demonstrated personal attributes and competence (3.1.6 and 3.9.14) to conduct an audit

(3.9.1)

NOTE The relevant personal attributes for an auditor are described in ISO 19011.

3.9.10

audit team

one or more auditors (3.9.9) conducting an audit (3.9.1), supported if needed by technical experts (3.9.11)

NOTE 1 One auditor of the audit team is appointed as the audit team leader.

NOTE 2 The audit team may include auditors-in-training.

3.9.11

technical expert

.audit. person who provides specific knowledge or expertise to the audit team (3.9.10)

NOTE 1 Specific knowledge or expertise relates to the organization (3.3.1), the process (3.4.1) or activity to be audited,

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 楼主| 发表于 2006-1-7 16:15:55 | 只看该作者

or language or culture.

NOTE 2 A technical expert does not act as an auditor (3.9.9) in the audit team.

ISO 9000:2005(E)

18 © ISO 2005 – All rights reserved

3.9.12

audit plan

description of the activities and arrangements for an audit (3.9.1)

3.9.13

audit scope

extent and boundaries of an audit (3.9.1)

NOTE The audit scope generally includes a description of the physical locations, organizational units, activities and

processes (3.4.1), as well as the time period covered.

3.9.14

competence

.audit. demonstrated personal attributes and demonstrated ability to apply knowledge and skills

3.10 Terms related to quality management for measurement processes

3.10.1

measurement management system

set of interrelated and interacting elements necessary to achieve metrological confirmation (3.10.3) and

continual control of measurement processes (3.10.2)

3.10.2

measurement process

set of operations to determine the value of a quantity

3.10.3

metrological confirmation

set of operations required to ensure that measuring equipment (3.10.4) conforms to the requirements (3.1.2)

for its intended use

NOTE 1 Metrological confirmation generally includes calibration or verification (3.8.4), any necessary adjustment or

repair (3.6.9), and subsequent recalibration, comparison with the metrological requirements for the intended use of the

equipment, as well as any required sealing and labelling.

NOTE 2 Metrological confirmation is not achieved until and unless the fitness of the measuring equipment for the intended

use has been demonstrated and documented.

NOTE 3 The requirements for intended use include such considerations as range, resolution and maximum permissible

errors.

NOTE 4 Metrological requirements are usually distinct from, and are not specified in, product requirements.

3.10.4

measuring equipment

measuring instrument, software, measurement standard, reference material or auxiliary apparatus or

combination thereof necessary to realize a measurement process (3.10.2)

3.10.5

metrological characteristic

distinguishing feature which can influence the results of measurement

NOTE 1 Measuring equipment (3.10.4) usually has several metrological characteristics.

NOTE 2 Metrological characteristics can be the subject of calibration.

ISO 9000:2005(E)

© ISO 2005 – All rights reserved 19

3.10.6

metrological function

function with administrative and technical responsibility for defining and implementing the measurement

management system (3.10.1)

NOTE The word “defining” has the meaning of “specifying”. It is not used in the terminological sense of “defining a concept”

(in some languages, this distinction is not clear from the context alone).

ISO 9000:2005(E)

20 © ISO 2005 – All rights reserved

Annex A

(informative)

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 楼主| 发表于 2006-1-7 16:16:21 | 只看该作者

Methodology used in the development of the vocabulary

A.1 Introduction

The universality of application of the ISO 9000 family of standards requires the use of

— a technical description but without the use of technical language, and

— a coherent and harmonized vocabulary that is easily understandable by all potential users of quality

management systems standards.

Concepts are not independent of one another, and an analysis of the relationships between concepts within the

field of quality management systems and the arrangement of them into concept systems is a prerequisite of a

coherent vocabulary. Such an analysis was used in the development of the vocabulary specified in this

document. Since the concept diagrams employed during the development process may be helpful in an

informative sense, they are reproduced in A.4.

A.2 Content of a vocabulary entry and the substitution rule

The concept forms the unit of transfer between languages (including variants within one language, for example

American English and British English). For each language, the most appropriate term for the universal

transparency of the concept in that language, i.e. not a literal approach to translation, is chosen.

A definition is formed by describing only those characteristics that are essential to identify the concept.

Information concerning the concept which is important but which is not essential to its description is put in one

or more notes to the definition.

When a term is substituted by its definition, subject to minor syntax changes, there should be no change in the

meaning of the text. Such a substitution provides a simple method for checking the accuracy of a definition.

However, where the definition is complex in the sense that it contains a number of terms, substitution is best

carried out taking one or, at most, two definitions at a time. Complete substitution of the totality of the terms will

become difficult to achieve syntactically and unhelpful in conveying meaning.

A.3 Concept relationships and their graphical representation

A.3.1 General

In terminology work, the relationships between concepts are based on the hierarchical formation of the

characteristics of a species so that the most economical description of a concept is formed by naming its

species and describing the characteristics that distinguish it from its parent or sibling concepts.

There are three primary forms of concept relationships indicated in this annex: generic (A.3.2), partitive (A.3.3)

and associative (A.3.4).

A.3.2 Generic relation

Subordinate concepts within the hierarchy inherit all the characteristics of the superordinate concept and

contain descriptions of these characteristics which distinguish them from the superordinate (parent) and

coordinate (sibling) concepts, e.g. the relation of spring, summer, autumn and winter to season.

Generic relations are depicted by a fan or tree diagram without arrows (see Figure A.1).

ISO 9000:2005(E)

© ISO 2005 – All rights reserved 21

A.3.3 Partitive relation

Subordinate concepts within the hierarchy form constituent parts of the superordinate concept, e.g. spring,

summer, autumn and winter may be defined as parts of the concept year. In comparison, it is inappropriate to

define sunny weather (one possible characteristic of summer) as part of a year.

Partitive relations are depicted by a rake without arrows (see Figure A.2). Singular parts are depicted by one

line, multiple parts by double lines.

A.3.4 Associative relation

Associative relations cannot provide the economies in description that are present in generic and partitive

relations but are helpful in identifying the nature of the relationship between one concept and another within a

concept system, e.g. cause and effect, activity and location, activity and result, tool and function, material and

product.

Associative relations are depicted by a line with arrowheads at each end (see Figure A.3).

Figure A.1 — Graphical representation of a generic relation

Figure A.2 — Graphical representation of a partitive relation

Figure A.3 — Graphical representation of an associative relation

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A.4 Concept diagrams

Figures A.4 to A.13 show the concept diagrams on which the thematic groupings of Clause 3 are based.

Since the definitions of the terms are repeated without any related notes, it is recommended to refer to Clause 3

to consult any such notes.

Figure A.4 — Concepts relating to quality (3.1)

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© ISO 2005 – All rights reserved 23

Figure A.5 — Concepts relating to management (3.2)

ISO 9000:2005(E)

24 © ISO 2005 – All rights reserved

Figure A.6 — Concepts relating to organization (3.3)

Figure A.7 — Concepts relating to process and product (3.4)

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© ISO 2005 – All rights reserved 25

Figure A.8 — Concepts relating to characteristics (3.5)

Figure A.9 — Concepts relating to conformity (3.6)

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26 © ISO 2005 – All rights reserved

Figure A.10 — Concepts relating to documentation (3.7)

Figure A.11 — Concepts relating to examination (3.8)

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© ISO 2005 – All rights reserved 27

Figure A.12 — Concepts relating to audit (3.9)

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28 © ISO 2005 – All rights reserved

Figure A.13 — Concepts relating to quality management for measurement processes (3.10)

ISO 9000:2005(E)

© ISO 2005 – All rights reserved 29

Bibliography

[1] ISO 704, Terminology work — Principles and methods

[2] ISO 1087-1, Terminology work — Vocabulary — Part 1: Theory and application

[3] ISO 3534-2, Statistics — Vocabulary and symbols — Part 2: Applied statistics1)

[4] ISO 9001:2000, Quality management systems — Requirements

[5] ISO 9004:2000, Quality management systems — Guidelines for performance improvements

[6] ISO 10012, Measurement management systems — Requirements for measurement processes and

measuring equipment

[7] ISO/TR 10013, Guidelines for quality management system documentation

[8] ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000

[9] ISO 10019, Guidelines for the selection of quality management system consultants and use of their

services

[10] ISO 10241, International terminology standards — Preparation and layout

[11] ISO/TR 13425, Guidelines for the selection of statistical methods in standardization and specification

[12] ISO/IEC 17000, Conformity assessment — Vocabulary and general principles

[13] ISO 19011, Guidelines for quality and/or environmental management systems auditing

[14] ISO/IEC Guide 2, Standardization and related activities — General vocabulary

[15] IEC 60050-191, International Electrotechnical Vocabulary — Chapter 191: Dependability and quality of

service

[16] IEC 60050-191/A2:2002, International Electrotechnical Vocabulary — Chapter 191: Dependability and

quality of service: Amendment 2

[17] VIM:1993, International vocabulary of basic and general terms in metrology, BIPM/IEC/

IFCC/ISO/OIML/IUPAC/IUPAP

[18] Quality Management Principles Brochure 2)

[19] ISO 9000 + ISO 14000 News (a bimonthly publication which provides comprehensive coverage of

international developments relating to ISO’s management system standards, including news of their

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implementation by diverse organizations around the world) 3)

[20] ISO/IEC Directives, Part 1, Part 2:2004 and Supplement

1) To be published.

2) Available from website: http://www.iso.org

3) Available from ISO Central Secretariat (sales@iso.org).

ISO 9000:2005(E)

30 © ISO 2005 – All rights reserved

Alphabetical index

A

audit 3.9.1

audit client 3.9.7

audit conclusion 3.9.6

audit criteria 3.9.3

audit evidence 3.9.4

audit findings 3.9.5

audit plan 3.9.12

audit programme 3.9.2

audit scope 3.9.13

audit team 3.9.10

auditee 3.9.8

auditor 3.9.9

C

capability 3.1.5

characteristic 3.5.1

competence 3.1.6

competence .audit. 3.9.14

concession 3.6.11

conformity 3.6.1

continual improvement 3.2.13

contract 3.3.8

correction 3.6.6

corrective action 3.6.5

customer 3.3.5

customer satisfaction 3.1.4

D

defect 3.6.3

dependability 3.5.3

design and development 3.4.4

deviation permit 3.6.12

document 3.7.2

E

effectiveness 3.2.14

efficiency 3.2.15

G

grade 3.1.3

I

information 3.7.1

infrastructure 3.3.3

inspection 3.8.2

interested party 3.3.7

M

management 3.2.6

management system 3.2.2

measurement management

system 3.10.1

measurement process 3.10.2

measuring equipment 3.10.4

metrological characteristic 3.10.5

metrological confirmation 3.10.3

metrological function 3.10.6

N

nonconformity 3.6.2

O

objective evidence 3.8.1

organization 3.3.1

organizational structure 3.3.2

P

preventive action 3.6.4

procedure 3.4.5

process 3.4.1

product 3.4.2

project 3.4.3

Q

qualification process 3.8.6

quality 3.1.1

quality assurance 3.2.11

quality characteristic 3.5.2

quality control 3.2.10

quality improvement 3.2.12

quality management 3.2.8

quality management system 3.2.3

quality manual 3.7.4

quality objective 3.2.5

quality plan 3.7.5

quality planning 3.2.9

quality policy 3.2.4

R

record 3.7.6

regrade 3.6.8

release 3.6.13

repair 3.6.9

requirement 3.1.2

review 3.8.7

rework 3.6.7

S

scrap 3.6.10

specification 3.7.3

supplier 3.3.6

system 3.2.1

T

technical expert .audit. 3.9.11

test 3.8.3

top management 3.2.7

traceability 3.5.4

V

validation 3.8.5

verification 3.8.4

W

work environment 3.3.4

.

31

ISO 9000:2005(E)

ICS 01.040.03; 03.120.10

Price based on 30 pages

© ISO 2005 – All rights reserved

20
发表于 2006-1-8 12:57:49 | 只看该作者

偶很想要一份中文版的啊,楼主是不是请英语版块的哪位大侠来翻译一下子?

[em06]

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