Quality Management Principles
A quality management principle is a comprehensive and fundamental rule or belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stakeholders.
Principle 1 — Customer-Focused Organisation
Principle 2 — Leadership
Principle 3 — Involvement of People
Principle 4 — Process Approach
Principle 5 — System Approach to Management
Principle 6 — Continual Improvement
Principle 7 — Factual approach to decision making
Principle 8 — Mutually beneficial supplier relationships
[此贴子已经被作者于2003-8-15 21:45:16编辑过] | 
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