Emotionally Intelligent Manager - How to Develop and Use Four Key Emotional S

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.The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership
by David R. Caruso and Peter Salovey ISBN:0787970719
Jossey-Bass © 2004 (294 pages)
This practical guide to understanding, developing, and applying emotional intelligence in the workplace
details a four-part hierarchy of emotional skills: identifying emotions, using them to facilitate thinking,
and understanding and managing emotions.
Table of Contents
The Emotionally Intelligent Manager?How to Develop and Use the Four Key Emotional Skills of Leadership
Introduction
Part 1 - Learn About the World of Emotional Intelligence
Chapter 1 - Emotions and Reasoning at Work
Chapter 2 - An Emotional Blueprint
Part 2 - Understand Your Emotional Skills
Chapter 3 - Read People: Identifying Emotions
Chapter 4 - Get in the Mood: Using Emotions
Chapter 5 - Predict the Emotional Future: Understanding Emotions
Chapter 6 - Do It with Feeling: Managing Emotions
Chapter 7 - Measuring Emotional Skills
Part 3 - Develop Your Emotional Skills
Chapter 8 - Read People Correctly: Improving Your Ability to Identify Emotions
Chapter 9 - Get in the Right Mood: Improving Your Ability to Use Emotions
Chapter 10 - Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions
Chapter 11 - Do It with Smart Feelings: Improving Your Ability to Manage Emotions
Part 4 - Apply Your Emotional Skills
Chapter 12 - Managing You: Applying Your Emotional Intelligence Skills
Chapter 13 - Managing Others: Applying Emotional Intelligence Skills with Others
Chapter 14 - Building the Emotionally Intelligent Manager
Appendix 1 - Assessing Your Emotional Style
Appendix 2 - The Emotional Blueprint
Appendix 3 - Further Reading and Updates

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