[转帖]六西格玛流程改善流程
<table><tbody><tr><td><table cellspacing="1" cellpadding="4" width="425" align="center" border="0" colspan="2"><tbody><tr><td class="subheader" bordercolor="#1e19a3" align="center" bgcolor="#88d705" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">1. </span><span lang="ZH-CN" style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">定义</span></td></tr><tr><td class="mainbold" valign="top" bordercolor="#1e19a3" align="left" width="100%" bgcolor="#cfc8ef" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;"><p class="MsoBodyText"><span lang="ZH-TW" style="COLOR: windowtext; FONT-FAMILY: PMingLiU; mso-ascii-font-family: '''';">项目定义阶段根据对企业经营的影响和是否与经营目标相一致</span><span lang="ZH-CN" style="COLOR: windowtext; FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">来</span><span lang="ZH-TW" style="COLOR: windowtext; FONT-FAMILY: PMingLiU; mso-ascii-font-family: '''';">对项目进行排序。六西格玛项目是从</span><span lang="ZH-CN" style="COLOR: windowtext; FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ascii-font-family: ; mso-hansi-font-family: ;">听取</span><span lang="ZH-TW" style="COLOR: windowtext; FONT-FAMILY: PMingLiU; mso-ascii-font-family: '''';">客户的声音开始的：</span><span style="COLOR: windowtext;"><p>
</p></span></p><p style="MARGIN-LEFT: 33pt;"><font face="宋体"><span class="MsoNormal">A) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">确定客户的需求<br/></span>B) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">组织团队改善流程<br/></span>C) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">绘制思路流程图指导关键性问题的思考</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;"><span style="mso-spacerun: yes;"><br/></span></span><span style="FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">D) </span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">绘制流程图(</span><span style="FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">SIPOC</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">图)。</span></span></font><font face="宋体">
</font></p></td></tr></tbody></table></td></tr><tr><td align="center"><img height="33" alt="" src="http://www.chinafm.org/DocCenter/UpFile/200674144253709.gif" width="20" border="0"/>
</td></tr><tr><td><table cellspacing="1" cellpadding="4" width="425" align="center" border="0" colspan="2"><tbody><tr><td class="subheader" bordercolor="#1e19a3" align="center" bgcolor="#88d705" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;"><a name="measure"><span style="FONT-SIZE: 12pt; FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">2. </span><span lang="ZH-CN" style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">测量</span></a>
</td></tr><tr><td class="mainbold" valign="top" bordercolor="#1e19a3" align="left" width="100%" bgcolor="#cfc8ef" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;"><p class="MsoNormal"><span style="mso-spacerun: yes;"></span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">“测量”就是收集数据，测试提供问题原因的线索的事实和数据：</span>
</p><p style="MARGIN-LEFT: 33pt;"><font face="宋体"><span class="MsoNormal">A) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">选择可测量的关键质量特性<br/></span>B) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">定义绩效标准<br/></span>C) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">验证测量系统</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;"><span style="mso-spacerun: yes;"><br/></span></span><span style="FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">D) </span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">得到西格玛能力（</span><span style="FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">DPMO</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">）测量值</span><br/><br/></span></font></p></td></tr></tbody></table></td></tr><tr><td align="center"><img height="33" alt="" src="http://www.chinafm.org/DocCenter/UpFile/200674144253709.gif" width="20" border="0"/>
</td></tr><tr><td><table cellspacing="1" cellpadding="4" width="450" align="center" border="0" colspan="2"><tbody><tr><td class="subheader" bordercolor="#1e19a3" align="center" bgcolor="#88d705" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;">3. 分析</td></tr><tr><td class="mainbold" valign="top" bordercolor="#1e19a3" align="left" width="100%" bgcolor="#cfc8ef" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;"><p class="MsoNormal"><span style="mso-spacerun: yes;"></span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">团队采用各种分析工具用于找出流程变异的根本原因并将少数关键的输入从众多非关键的输入中分离出来。</span></p><p style="MARGIN-LEFT: 33pt;"><font face="宋体"><span class="MsoNormal">A) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">确定主要特性（输入，或</span>
<span style="mso-fareast-font-family: PMingLiU;">Xs</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">）并建立依赖关系<br/></span>B) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">对主要特性（输入，或</span>
<span style="mso-fareast-font-family: PMingLiU;">Xs</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">）定出绩效目标<br/></span>C) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">确定流程变异的根本原因</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;"><span style="mso-spacerun: yes;"><br/></span></span><span style="FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">D)</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';"> 运用统计方法验证各解决方案的有效性</span><br/></span></font></p></td></tr></tbody></table></td></tr><tr><td align="center"><img height="33" alt="" src="http://www.chinafm.org/DocCenter/UpFile/200674144253709.gif" width="20" border="0"/>
</td></tr><tr><td><table cellspacing="1" cellpadding="4" width="441" align="center" border="0" colspan="2"><tbody><tr><td class="subheader" bordercolor="#1e19a3" align="center" width="425" bgcolor="#88d705" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;">4.<span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">改善</span>
</td></tr><tr><td class="mainbold" valign="top" bordercolor="#1e19a3" align="left" width="425" bgcolor="#cfc8ef" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;"><p class="MsoNormal"><span style="mso-spacerun: yes;"></span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">改善阶段是将分析结束转换成方案和行动</span></p><p style="MARGIN-LEFT: 33pt;"><font face="宋体"><span class="MsoNormal">A) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">确定并评估潜在的解决方案<br/></span>B) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">实施短期措施<br/></span>C) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">实施长期纠正措施<br/></span>D) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">确定有无改善措施的系统性副作用和不良后果</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;"><span style="mso-spacerun: yes;"><br/></span></span><span style="FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">E)</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';"> 对改进后的流程建立</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ; mso-hansi-font-family: ; mso-bidi-font-family: ;">新的</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">测量基准</span><br/></span></font></p></td></tr></tbody></table></td></tr><tr><td align="center"><img height="33" alt="" src="http://www.chinafm.org/DocCenter/UpFile/200674144253709.gif" width="20" border="0"/>
</td></tr><tr><td><table cellspacing="1" cellpadding="4" width="425" align="center" border="0" colspan="2"><tbody><tr><td class="subheader" bordercolor="#1e19a3" align="center" bgcolor="#88d705" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;">5. <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">控制</span>
</td></tr><tr><td class="mainbold" valign="top" bordercolor="#1e19a3" align="left" width="100%" bgcolor="#cfc8ef" style="BORDER-RIGHT: 2px solid; BORDER-TOP: 2px solid; BORDER-LEFT: 2px solid; BORDER-BOTTOM: 2px solid;"><p class="MsoNormal"><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">实施改善措施后，在控制阶段验证措施的有效性并巩固现有的成果：</span><p>
</p></p><p style="MARGIN-LEFT: 33pt;"><font face="宋体"><span class="MsoNormal">A) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">验证纠正措施并验证新的测量系统<br/></span>B) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">确定新的流程能力<br/></span>C) <span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''''; mso-hansi-font-family: '''';">建立并实施控制计划</span><span style="FONT-SIZE: 12pt; FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;"><span style="mso-spacerun: yes;"><br/></span></span><span style="FONT-FAMILY: ''''; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: 宋体;">D) </span><span lang="ZH-CN" style="FONT-FAMILY: 宋体; mso-fareast-language: ZH-CN; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-ascii-font-family: ''''; mso-hansi-font-family: ''''; mso-bidi-font-family: '''';">分享最佳实践和应汲取的教训</span>
</span></font></p></td></tr></tbody></table><br/><br/></td></tr></tbody></table> <p>受教了</p> 太过简单了，没实用价值！！！！！！！！！！ <p>实际操作还是要自己积累,再天衣无缝的制度和好的方法，执行时也会有不同的结果,所以关键还是在于执行</p>
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