nisky 发表于 2006-9-14 21:26:02

[翻译]《175个事半功倍的方法》(八)

<font size="5"><strong>59</strong></font><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span style="FONT-FAMILY: 'Segoe UI';">Want to end a conversation? If the person tends to chatter on and on, politely say, </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: Arial;">“</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">before we hang up I need to cover one last point . . .</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: Arial;">”</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">
                </span><span style="FONT-FAMILY: 'Segoe UI';">and then cover your point and get off the phone. </span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span lang="ZH-CN" style="FONT-FAMILY: 宋体;">想结束一个电话?如果一个人一直不断的喋喋不休,那么你就礼貌的说“</span><span lang="ZH-CN" style="FONT-WEIGHT: bold; FONT-FAMILY: 宋体;">在我们结束之前我想再说最后一点</span><span lang="EN-US" style="FONT-FAMILY: Arial;">…...</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体;">”然后你就说完最后一段后挂掉电话。</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">&nbsp;</p><p style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">60</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span style="FONT-FAMILY: 'Segoe UI';">Be proactive in reducing </span><span style="FONT-FAMILY: Arial;">“</span><span style="FONT-FAMILY: 'Segoe UI';">voicemail tag.</span><span style="FONT-FAMILY: Arial;">”</span><span style="FONT-FAMILY: 'Segoe UI';"> Answer </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">three questions</span><span style="FONT-FAMILY: 'Segoe UI';"> when you reach the voicemail of the person you are calling </span><span style="FONT-FAMILY: Arial;">—</span><span style="FONT-FAMILY: 'Segoe UI';">
                </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">why</span><span style="FONT-FAMILY: 'Segoe UI';"> you called, </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">what</span><span style="FONT-FAMILY: 'Segoe UI';"> you need and </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">when</span><span style="FONT-FAMILY: 'Segoe UI';"> you are available for callbacks.</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 宋体; mso-outline-level: 1;">主动的去减少“语音邮件标记”。在你接通你要找的语音邮件的时候,问自己<span style="FONT-WEIGHT: bold;">三个问题:</span>我<span style="FONT-WEIGHT: bold;">为什么</span>要打,我需要说<span style="FONT-WEIGHT: bold;">什么</span>和<span style="FONT-WEIGHT: bold;">什么时候</span>方便给我会电话。</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: Arial; mso-outline-level: 1;">&nbsp;</p><p style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">61</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span style="FONT-FAMILY: 'Segoe UI';">Unless you are talking to a friend or co-worker, </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">never talk about the weather</span><span style="FONT-FAMILY: 'Segoe UI';"> on the phone. Who cares? You</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">re assured a long answer when you ask about the weather </span><span style="FONT-FAMILY: Arial;">—</span><span style="FONT-FAMILY: 'Segoe UI';"> definitely not a good investment of your valuable time.</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 宋体; mso-outline-level: 1;">除非你是和你朋友或者打电话,<span style="FONT-WEIGHT: bold;">不用在电话里面谈论天气。</span>谁关心呢?如果你问天气的话你肯定会得到一大串的回答-除非是在你很有价值的时间里对你朋友的投资。</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">&nbsp;</p><p style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">62</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span style="FONT-FAMILY: 'Segoe UI';">Reach someone else</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">s voicemail and don</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">t want to hear the entire voicemail intro message? Instead of listening to the </span><span style="FONT-FAMILY: Arial;">“</span><span style="FONT-FAMILY: 'Segoe UI';">Hi, you have reached </span><span style="FONT-FAMILY: Arial;">…”</span><span style="FONT-FAMILY: 'Segoe UI';"> message, </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">dial 1.</span><span style="FONT-FAMILY: 'Segoe UI';"> Most of the time, you</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">ll hear a beep and you can leave your message immediately.</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span lang="ZH-CN" style="FONT-FAMILY: 宋体;">收到某人的语音邮件又不想听完整条信息?在听到“你好,你已收到</span><span lang="EN-US" style="FONT-FAMILY: Arial;">…...</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体;">”的时候就</span><span lang="ZH-CN" style="FONT-WEIGHT: bold; FONT-FAMILY: 宋体;">拨</span><span lang="EN-US" style="FONT-WEIGHT: bold; FONT-FAMILY: Arial;">1</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体;">,这样通常情况下你会听到</span><span lang="EN-US" style="FONT-FAMILY: Arial;">"bi"</span><span lang="ZH-CN" style="FONT-FAMILY: 宋体;">的一声然后你就可以退出你的消息了。</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">&nbsp;</p><p style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">63</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">Knock out some of your minor tasks from your </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: Arial;">“</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">to do</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: Arial;">”</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';"> list </span><span style="FONT-FAMILY: 'Segoe UI';">while you are holding on the phone. Don</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">t just sit there and listen to music or </span><span style="FONT-FAMILY: Arial;">“</span><span style="FONT-FAMILY: 'Segoe UI';">commercials-on-hold.</span><span style="FONT-FAMILY: Arial;">”</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 宋体; mso-outline-level: 1;">当你拿着电话机的时候<span style="FONT-WEIGHT: bold;">看一下自己的待完成清单里面有哪些次要活动是可以做的</span>。不用只是坐在那里听着话筒里面的音乐或者“正在转接中”(这个词翻的对不对?请指正)</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">&nbsp;</p><p style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">64</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span style="FONT-FAMILY: 'Segoe UI';">Invest in a </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">telephone headset</span><span style="FONT-FAMILY: 'Segoe UI';"> for your office phone. It</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">s amazing how much you can get done if both hands are free to take notes or complete other tasks while you</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">re talking.</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 宋体; mso-outline-level: 1;">在你办公室的电话机旁安装一个<span style="FONT-WEIGHT: bold;">头戴式耳机</span>。在你听电话的时候两只手都空着可以写备忘或者完成其它任务,可以一下子做完这么多事情是多么疯狂啊!</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">&nbsp;</p><p style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">65</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; mso-outline-level: 1;"><span style="FONT-FAMILY: 'Segoe UI';">Invest in a hands-free car phone and </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">save </span><span style="FONT-WEIGHT: bold; FONT-FAMILY: Arial;">“</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';">friend</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: Arial;">”</span><span style="FONT-WEIGHT: bold; FONT-FAMILY: 'Segoe UI';"> callbacks </span><span style="FONT-FAMILY: 'Segoe UI';">until you</span><span style="FONT-FAMILY: Arial;">’</span><span style="FONT-FAMILY: 'Segoe UI';">re on the road.</span></p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 宋体; mso-outline-level: 1;">装一个车载免提电话,然后在路上<span style="FONT-WEIGHT: bold;">再给你朋友回电话</span>。</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">&nbsp;</p><p style="FONT-WEIGHT: bold; FONT-SIZE: 18pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">66</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 'Segoe UI'; mso-outline-level: 1;">Try out the<span style="FONT-WEIGHT: bold;"> latest gadgets.</span> Keep looking for those that can help you gain a few minutes a day.</p><p style="FONT-SIZE: 10pt; MARGIN: 0in; FONT-FAMILY: 宋体; mso-outline-level: 1;">试一下<span style="FONT-WEIGHT: bold;">最后一个小技巧。</span>不断寻找每天可以节约你几分钟的方法。</p>
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