qn2010o 发表于 2010-7-30 14:13:03

[原创]讲师如何有效地与学员沟通互动?

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<p class="MsoNormal" style="TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">课堂实现充分互动，是培训的一种境界。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>著名的哲学家苏格拉底在教学生时，当学生问及一个问题时，他不是马上给出答案，苏格拉底先生总是问学生很多问题，通过提问，不断引导学生，直至把正确的答案引导出来，因为苏格拉底知道，他们的嘴巴离他们的耳朵最近，他们对自己说出来的答案记忆是最深最真。同理，作为一名优秀的讲师，是以问的方式在讲课？还是机械地按照自己设计的课程自顾自地讲，不关注学员呢？</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>我们说，学员不是机器，不是被动地接收资讯。</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">讲师要成为学员行为改变，技能提升的催化剂。就要了解成人学员的特点，尊重他们的需要，营造互动性比较强的课堂氛围，鼓励学员参与，使得学员觉醒，发现并掌握技巧，对于培训讲师来说显得尤为重要。<span lang="EN-US"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">讲师和学员之间的互动形式有很多种，例如：起队名、队口号、征集签名、</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>案例分析、小组讨论竞赛、游戏互动、角色模拟、视频播放、学员测试、课堂练习等等。但是要注意</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt">不能为了形式而形式，活动只是一种手段，而不是目的。优秀</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>讲师应该有自己独特的观点，针对某一门课程深思熟虑，精心思考，有自己的观点和想法，结合着自己的工作阅历，给大家娓娓道来，使学员深刻领会课程的实质，不仅要学其</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt">“</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>形</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt">”</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>，更要学其</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt">“</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>神</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt">”</span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>，了解课程内在逻辑关系和核心；不仅要讲授和主题有关的信息，更重要的是传播你的人格、习惯给大家，综合性的来影响学员，使大家受益，包括你的为人处世、做人准则、严谨认真的态度、敬业精神、良好的职业习惯等，来立体的、全方位的影响大家，使学员真正受益。</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /><st1:PersonName productid="刘子熙" w:st="on"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>刘子熙</span></st1:PersonName><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>老师对于培训互动技术也有一定程度的实践和专门研究，有一套自己独到的培训互动技术的心得。成功实施培训互动需要遵循六个原则：</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 42pt; TEXT-INDENT: -18pt; mso-list: l0=" list="list" tab-stops: &nbsp;&nbsp;42.0pt? &nbsp;&nbsp;lfo1; l0?&nbsp;&nbsp;level1="level1"><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; mso-fareast-font-family: 'Times new=" New?&nbsp;&nbsp;Roman??><span style="mso-list: Ignore">1、<span style="FONT: 7pt="7pt"=" &nbsp;&nbsp;Roman?? new="New" 7pt?&nbsp;&nbsp;?Times>&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>自然互动：唯有源头活水来。作为一名优秀的讲师，应该养成察觉，关注细节有针对性地调整内容、导入活动，运用专业技巧实施点评，条分缕析，互动深化，使学员产生有价值的改善。</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 42pt; TEXT-INDENT: -18pt; mso-list: l0=" list="list" tab-stops: &nbsp;&nbsp;42.0pt? &nbsp;&nbsp;lfo1; l0?&nbsp;&nbsp;level1="level1"><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; mso-fareast-font-family: 'Times new=" New?&nbsp;&nbsp;Roman??><span style="mso-list: Ignore">2、<span style="FONT: 7pt="7pt"=" &nbsp;&nbsp;Roman?? new="New" 7pt?&nbsp;&nbsp;?Times>&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>训练只有不同，没有失败。培训效果的好坏不在于讲师说了什么或做了什么，而在于学员从中收获了什么。失败是讲师和学员的共同财富，出现“问题”是互动学习的高度成功。</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 42pt; TEXT-INDENT: -18pt; mso-list: l0=" list="list" tab-stops: &nbsp;&nbsp;42.0pt? &nbsp;&nbsp;lfo1; l0?&nbsp;&nbsp;level1="level1"><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; mso-fareast-font-family: 'Times new=" New?&nbsp;&nbsp;Roman??><span style="mso-list: Ignore">3、<span style="FONT: 7pt="7pt"=" &nbsp;&nbsp;Roman?? new="New" 7pt?&nbsp;&nbsp;?Times>&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>周密准备，配置行为，灵活实施。“准备比资历更重要，资历也是一种长期的准备。”了解学员需求，配置互动活动，准备提问与应答，设计导入与收结，翔实的准备有助于达到最佳的效果。</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 42pt; TEXT-INDENT: -18pt; mso-list: l0=" list="list" tab-stops: &nbsp;&nbsp;42.0pt? &nbsp;&nbsp;lfo1; l0?&nbsp;&nbsp;level1="level1"><span lang="EN-US" style="mso-bidi-font-size: 10.5pt; mso-fareast-font-family: 'Times new=" New?&nbsp;&nbsp;Roman??><span style="mso-list: Ignore">4、<span style="FONT: 7pt="7pt"=" &nbsp;&nbsp;Roman?? new="New" 7pt?&nbsp;&nbsp;?Times>&nbsp; </span></span></span><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>讲、述、论相得益彰。</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="MARGIN-LEFT: 24.05pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0; mso-para-margin-left: 2.29gd"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>……………</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 26.25pt; mso-char-indent-count: 2.5"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>点到为止，面对大师的经典之作，心仪之余，付出行动才是上策。</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="TEXT-INDENT: 26.25pt; mso-char-indent-count: 2.5"><span style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: 'Times new=" ?Times mso-hansi-font-family: &nbsp;&nbsp;Roman?? new="New" New?&nbsp;&nbsp;Roman?;>讲师是培训的引导者，而不只是传授者。作为讲师，你促动你的学员交流了吗？</span><span lang="EN-US" style="mso-bidi-font-size: 10.5pt"><o:p></o:p></span></p>
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nilewole 发表于 2010-7-30 22:21:50

<p>6个原则，怎么只列出4点。。。嘻嘻</p>
<p>&nbsp;</p>
<p>受教了。。。</p>
[此贴子已经被作者于2010-7-30 22:23:07编辑过]

森林之狼168 发表于 2010-7-31 13:45:52

<p align="left">不错 刘老师 对培训的总结提炼智慧值得学习...</p>

mousei 发表于 2010-8-2 10:21:00

受教了！有些体会了！

qn2010o 发表于 2010-8-3 15:54:15

回复wonilewole

<p>谢谢支持，想要了解更多，欢迎您来到我们TTT家园：<a href="http://www.l-ttt.com">www.l-ttt.com</a></p>
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<p>&nbsp;</p>

qn2010o 发表于 2010-8-3 15:56:00

回复森林之狼168

谢谢支持，欢迎您一起加入TTT家园讨论、交流！

qn2010o 发表于 2010-8-3 15:57:14

回复mousei

谢谢您赏阅，期待与您更多交流

windschen 发表于 2010-8-19 15:16:23

<p>受教了,谢谢分享.</p>

hongzh81 发表于 2010-9-24 21:32:47

<p>是很不错呢</p>

hewm99 发表于 2010-10-31 11:55:10

不错，没有充分互动的培训是肯定不会是一个有效的培训。很赞同也很有同感
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