从“问题”中来
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">从“问题”中来</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">一早参加问题分析会，回来之后，心存不安。我暗自捣腾，这前也是问题、有也是问题、上也是问题、下也是问题，自己不用说就更是问题了。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">在问题堆中折腾，也就见怪不怪了，反倒内心透亮几分。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">只是跟赵强形成一种共识：我们耐心地梳理问题，来解决问题，再发现问题中，渐进深入。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">其实找到问题本身也是一个不错的开端，再加上小周在车上说，没有问题，要你去干吗？我一愣，完了完了，这辈子看样子跟问题结上“亲家”了！</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">5W2H</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">法是第二世界大战中美国陆军兵器修理部首创。简单、方便，易于理解、使用，富有启发意义，广泛用于企业管理和技术活动，对于决策和执行性的活动措施也非常有帮助，也有助于弥补考虑问题的疏漏。</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">（</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">1</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> WHY</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">——为什么？为什么要这么做？理由何在？原因是什么？</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">（</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">2</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> WHAT</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">——是什么？目的是什么？做什么工作？</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">（</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">3</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> WHERE</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">——何处？在哪里做？从哪里入手？</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">（</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">4</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> WHEN</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">——何时？什么时间完成？什么时机最适宜？</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">（</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">5</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> WHO</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">——谁？由谁来承担？谁来完成？谁负责？</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">（</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">6</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> HOW</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">——怎么做？如何提高效率？如何实施？方法怎样？</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">（</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">7</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">）</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> HOW MUCH</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">——多少？做到什么程度？数量如何？质量水平如何？费用产出如何？</SPAN><SPAN style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt"> <SPAN lang=EN-US><o:p></o:p></SPAN></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">而后是</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">PDCA</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">循环了，就是计划、执行、检查、处理，在处理中总结把解决的问题提炼成标准与制度，把没有解决的或者新发现的问题，再形成一个新的</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">PDCA</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">循环，由此滚动向上。于是告诉赵强，今天的会议告一段落吧，形成会议纪要签发下去。并展开新的</SPAN><SPAN lang=EN-US style="FONT-FAMILY: ; mso-bidi-font-size: 10.5pt">PDCA</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">，建国说，需要一个中心思想，也就是一个终极目标。我不知如何可以形成？</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt"><SPAN style="FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">任正非说，一个企业先考虑三年五年大致就可以算得上战略规划了。至于十年二十年，只有天知道，那是人类学家与社会预测家的事。</SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; tab-stops: 52.5pt"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt; mso-ascii-font-family: ''; mso-hansi-font-family: ''">顺藤摸瓜，看似笨拙，但比飘忽不定的远景来得实际。而且许多问题不是一个层面就可以全面解决的，倒还不如摸着石头过河。因为许多看似真理的东西，在实践中细加推敲，也会漏洞百出。所谓水无常势，更何况涉及那么多的人与点？本身也是动态的呀，如何可以形而上学？还是从问题中来，到问题中去，反而会使得自己充实一点。<img src="http://www.folo.cn/editor/images/emot/face33.gif"/></SPAN><SPAN lang=EN-US style="mso-bidi-font-size: 10.5pt"><o:p></o:p></SPAN></P>
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