辽雨 发表于 2009-4-26 23:30:15

培训师手记-培训师注意事项(产品培训师)

<SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">一.</SPAN><WBR>培训前<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1.1</SPAN><WBR>主动与项目负责人沟通<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1</SPAN><WBR>)参与培训组会议,了解培训组相关注意事项(包括地点、场次、培训人数、培训组人员安排、达到场地时间以及方式、器材情况【有无投影仪、影响、麦克风、电脑等】)<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">2</SPAN><WBR>)了解培训当天所属企业到场负责人相关情况(包括称呼、性别、职位)<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">3</SPAN><WBR>)了解培训当天所属企业需要发放的资料或者额外讲解的内容、通知<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">4</SPAN><WBR>)要求项目负责人查看培训<SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">PPT</SPAN><WBR>与准确情况<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">5</SPAN><WBR>)确认是否还有其他需要准备内容<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1.2</SPAN><WBR>培训前一到两天<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1</SPAN><WBR>)情况允许的话,通过培训场地提供方,了解培训场地详情,或者实地了解培训场地<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">2</SPAN><WBR>)向培训负责人领取产品包、笔记本电脑、投影设备、现场需要派发的资料,并检查是否完整<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">3</SPAN><WBR>)检查设备是否能够使用,做好电脑杀毒与电脑桌面清理,使用<SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">U</SPAN><WBR>盘备份好所需资料<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">4</SPAN><WBR>)检查<SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">PPT</SPAN><WBR>是否完整,简单试讲<SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">PPT</SPAN><WBR>,理顺思路<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">二.</SPAN><WBR>培训当天<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">2.1</SPAN><WBR>培训前<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1</SPAN><WBR>)根据培训组要求提前半小时到达培训现场<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">2</SPAN><WBR>)清点培训物料是否齐备<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">3</SPAN><WBR>)连接好培训器材,并检查是否可以正常使用<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">a.</SPAN><WBR>笔记本电脑与投影仪链接好<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">b</SPAN><WBR>.投影仪效果调节好<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">c</SPAN><WBR>.音箱效果与麦克风效果调节好<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">d</SPAN><WBR>.视频动画播放顺畅<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">4</SPAN><WBR>)检查现场网络是否连接好,根据需要启用或者禁止网络<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">5</SPAN><WBR>)开始播放开场的企业介绍、产品介绍动画<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">6</SPAN><WBR>)引导企业入座<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">7</SPAN><WBR>)介绍相关人员讲话<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">8</SPAN><WBR>)开始培训<BR>培训中<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1)</SPAN><WBR>保持微笑与自信<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">2)</SPAN><WBR>注意措辞、言行、坐姿、举止、随时留意听众的反应、培训周围的情况<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">3)</SPAN><WBR>注意<SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">PPT</SPAN><WBR>上下的衔接,要注意讲稿与<SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">PPT</SPAN><WBR>的衔接<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">4)</SPAN><WBR>遇到突发事件,要保持冷静,注意向听课人员解释,并迅速做好应对,硬件问题交培训组相关人员处理<BR>培训后<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1)</SPAN><WBR>提醒企业不要遗忘东西在现场,回收满意度调查<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">2)</SPAN><WBR>协助培训组人员清理现场<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">三.</SPAN><WBR>培训后<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">1)</SPAN><WBR>完成培训总结<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">2)</SPAN><WBR>根据满意度调查反馈信息,改进培训<BR><SPAN style="LINE-HEIGHT: 1.8em; FONT-FAMILY: 'Times'">四.</SPAN><WBR>相关表单<BR>满意度调查表<BR>讲师评定表
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