商业精英 发表于 2009-1-10 19:22:18

采购谈判技巧小结

 
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<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">1、注意倾听关注对方的需求,谈判是利益交换而</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">不是零和博弈。 </SPAN></DIV>
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<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">有一个妈妈把一个橙子给了邻居的两个孩子。这两个孩子便讨论起来如何分这个橙子。两个人吵来吵去,最终达成了一致意见,由一个孩子负责切橙子,而另一个孩子选橙子。结果,这两个孩子按照商定的办法各自取得了一半橙子,高高兴兴地拿回家去了。</SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial"></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  第一个孩子把半个橙子拿到家,把皮剥掉扔进了垃圾桶,把果肉放到果汁机上打果汁喝。另一个孩子回到家把果肉挖掉扔进了垃圾桶,把橙子皮留下来磨碎了,混在面粉里烤蛋糕吃。</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  <BR></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  从上面的情形,我们可以看出,虽然两个孩子各自拿到了看似公平的一半,然而,他们各自得到的东西却为物尽其用。这说明,他们在事先并未做好沟通,也就是两个孩子并没有申明各自利益所在。没有事先申明价值导致了双方盲目追求形式上和立场上的公平,结果,</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">双方各自的利益并未在谈判中达到最大化。</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial"><BR></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  如果我们试想,两个孩子充分交流各自所需,或许会有多个方案和情况出现。可能的一种情况,就是遵循上述情形,两个孩子想办法将皮和果肉分开,一个拿到果肉去喝汁,另一个拿皮去做烤蛋糕。然而,也可能经过沟通后是另外的情况,恰恰有一个孩子即想要皮做蛋</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">糕,又想喝橙子汁。这时,如何能创造价值就非常重要了。</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial"><BR></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  结果,想要整个橙子的孩子提议可以将其他的问题拿出来一块谈。他说:</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">“</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">如果把这个橙子全给我,你上次欠我的棒棒糖就不用还了</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">”</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">。其实,他的牙齿被蛀得一塌糊涂,父母上星期就不让他吃糖了。<BR></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  另一个孩子想了一想,很快就答应了。他刚刚从父母那儿要了五块钱,准备买糖还债。这次他可以用这五块钱去打游戏,才不在乎这酸溜溜的橙子汁呢。<BR></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  两个孩子的谈判思考过程实际上就是不断沟通,创造价值的过程。双方都在寻求对自己最大利益的方案的同时,也满足对方的最大利益的需要。<BR></DIV></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">
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<DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="COLOR: #ff0000"><STRONG><SPAN style="FONT-SIZE: 12pt; COLOR: #ff0000; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">&nbsp;&nbsp; 好的谈判者并不是一味固守立场,追求寸步不让,而是要与对方充分交流,从双方的最大利益出发,创造各种解决方案,用相对较</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: #ff0000; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">小的让步来换得最大的利益,而对方也是遵循相同的原则来取得交换条件。在满足双方最大利益的基础上,如果还存在达成协议的</SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: #ff0000; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">障碍,那么就不妨站在对方的立场上,替对方着想,帮助扫清达成协议的一切障碍。这样,最终的协议是不难达成的。 </SPAN></STRONG></SPAN></DIV>
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<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">2、做好充分的准备工作,特别是实力分析工作,</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">可在脑海中模拟谈判过程。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 20pt; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial"><SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">谈判不是口才的较量,应该是智慧以及思维的较量,其中还有大量的信息准备,一个卓越的谈判高手首先致力于实力分析。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"><SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">——</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">菲利普</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"> </SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">•</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN"> 罗杰斯<SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp; </SPAN>哈佛大学教授 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">3、不同的谈判对象采取不同的谈判姿态与谈判策</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">略,看人下菜。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  
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<DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">——</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">驴:这种人对何者为可能懵然无知。其特点是:不动脑筋,轻率反应,明知不对顽</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">固坚持,或是死抱着不切实际的所谓</SPAN><SPAN style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">“</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">原则</SPAN><SPAN style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">”</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">不放。  以无知作主导,谈判时必然干蠢</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">事。 </SPAN></DIV>
<DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  </SPAN><SPAN lang=EN-US style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">——</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">羊:这种人对任何东西都能接受,总是听人摆布来做抉择。这像不像羊入屠宰</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">场时的模样</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">?</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">他们行事无主见,任人左右,缺乏为自身利益而斗争的意识,往往事事屈</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">从,惟恐得罪了对方,甚至对方不高兴他也要怕。 </SPAN></DIV>
<DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  </SPAN><SPAN lang=EN-US style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">——</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">狐:这种人能洞察谈判的发展,不择手段地攫取想要的东西。狐狸的成功纯粹</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">靠耍阴谋诡计</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">(</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">在苏格兰,人们称此种行为为</SPAN><SPAN style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">“</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">Sleekit</SPAN><SPAN lang=EN-US style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">”</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">)</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">。他们诱使旁人钻入圈套,只要能</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">达目的就无所不用其极。它最善于抓住</SPAN><SPAN style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">“</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">羊</SPAN><SPAN style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">”</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">的弱点肆行压榨,对行事如</SPAN><SPAN style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">“</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">驴</SPAN><SPAN style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">”</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">者,更不在话</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">下了。行如其人,总之是不正派</SPAN><SPAN lang=EN-US style="mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">! </SPAN></DIV>
<DIV style="mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  </SPAN><SPAN lang=EN-US style="FONT-FAMILY: Arial; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">——</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">枭:这种人在谈判中具有长远眼光,重在建立真诚的关系,以求取得想要得到</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">的东西。他们面对威胁与机遇都能处变不惊,从容应付,以自己的言行赢得对方的尊敬。</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">但,谈判者应警惕:谨防冒充为枭的狐。 </SPAN></DIV>
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<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">4、设定谈判目标,准备替代方案 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial">  目标:</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">最佳目标、可接受目标,最低目标 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"><SPAN style="mso-spacerun: yes">&nbsp;&nbsp;&nbsp; </SPAN>替代方案:尽可能减少谈判破裂对自己带来的伤害。把压力转给对方。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 50 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1">&nbsp;
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">5、注意谈判时间与谈判场所的运用,尽可能在谈</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">判阵容上强过对手,可采取黑白脸战术。 </SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">6、威胁与利诱:大棒与胡萝卜战术</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"> </SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">7、心态方面自信而不张狂,抛弃以下心理误区: </SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">有私人感情掺杂、同情对方、不要难为情。</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"> </SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">8、做个好的渔翁:让供应商去竞争,打破他们之</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">间的某些默契。同行是冤家! </SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">9、永远把自已作为某人的下级,而认为销售人员</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">始终有一个上级,他总可能提供更低价格。</SPAN></DIV>
<DIV class=O style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1" v:shape="_x0000_s1026"><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">&nbsp;
<DIV class=O v:shape="_x0000_s1026">
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">10、成本分析法运用。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">11、高抛低就,百试不爽。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">12、谈判要灵活,用迂回战术,关注利益而非立</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">场。</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"> </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">13、供应商主动求你的时候,他肯定带来了某些</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">他可以放弃的利益。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">14、充分利用论据,那会使你更有说服力,更容</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">易被对手信服,即使论据可能是假的。</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-fareast-font-family: 宋体; mso-hansi-font-family: Arial"> </SPAN></DIV>
<DIV style="mso-line-spacing: '100 50 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1">&nbsp;
<DIV class=O v:shape="_x0000_s1026">
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">15、尽量为对方基层业务人员洗脑!削弱对方的</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">谈判意志。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">16、气氛控制,要僵而不破,拖着对方知道他们</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">让步。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">17、坚持原则,守住底线。影响力定律:不是你</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">影响对手,就是你被对手影响。</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"> </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">18、从这个供应商竞争对手那里去搜集情报,然</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">后用这个炮弹去打这个供应商。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">19、频繁的询问,通过他们的前后回答可以刺探</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">出对方的真实性,如果对方撒谎,能抓到其逻辑</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">错误,可打击对方谈判信心。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 50 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1">&nbsp;
<DIV class=O v:shape="_x0000_s1026">
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">20、精神集中,迅速反应,如同高手决斗。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">21、平时关注市场信息,对市场趋势准确判断,</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">可增加你的权威性。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN lang=EN-US style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial; mso-fareast-language: ZH-CN">22、谈判要注意礼仪。强调礼仪并非求人示弱,</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">反而能赢得对方的尊重,主动除谈判障碍。反之</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">如果不注意礼仪,触怒对手,很可能使得谈判破</SPAN><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">裂。 </SPAN></DIV>
<DIV style="mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial"></SPAN></DIV>
<DIV style="TEXT-ALIGN: center; mso-line-spacing: '100 20 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"><SPAN style="FONT-SIZE: 32pt; FONT-FAMILY: 楷体_GB2312; mso-ascii-font-family: 楷体_GB2312; mso-fareast-font-family: 楷体_GB2312; mso-hansi-font-family: Arial">(未完待续) </SPAN></DIV>
<DIV style="mso-line-spacing: '100 50 0'; mso-char-wrap: 1; mso-kinsoku-overflow: 1"></DIV></DIV></DIV></DIV></DIV></DIV></SPAN></DIV></DIV></DIV>

落日之风 发表于 2009-1-11 21:03:07

学习了,谢谢分享!

tonghuiwh 发表于 2009-1-23 14:49:35

期待下文,楼主还会继续吗?

lsg5688 发表于 2009-4-7 15:08:28

<p>一般化的说教,这里的水份多</p>
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查看完整版本: 采购谈判技巧小结