[转帖]巧招提升“员工敬业”精神
<p>巧招提升“员工敬业”精神</p><p><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;"><font size="3">只要把钱和事谈好，自然能调动员工的心</font></span><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;"><br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">据调查，敬业员工的工作绩效要比不敬业的员工高出</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">4</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">到</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">9</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">倍。但在中国企业中，只有</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">8%</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">的员工被认为具有高敬业度，有</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">25%</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">以上的员工被认为敬业度很低，相信不少企业的管理人员都有类似的感觉：组织内大量的员工</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">身在曹营心在汉</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">”</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">那么，如何提升员工的敬业精神，从而提高其工作绩效呢？本期沙龙特别邀请了中国著名实战派企业管理专家李泽尧，用对称式管理的理论，来探讨如何提升员工的敬业精神。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">绩效</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">=</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">愿力</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">×</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">能力</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">有什么样的管理，就有什么样的执行力，达成目标才是硬道理。</span></font></p> <font size="3">“<span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">对于一把匕首来说，刀尖部分才是关键。在管理上，刀尖就是指达成目标。公司中高层管理就是要不局限于手段，而是要完成目标，把事情做好。所谓的人性化管理，人文关怀、企业文化等等都只是手段。我们在执行上要分清楚手段和目标，才能果断地把握企业的方向。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">” <br/><br/><span style="mso-spacerun: yes;"> </span>“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">不要问管理是什么，而要问管理做什么。</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">”</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">我们每个人必须把自己的刀尖抓出来。企业的刀尖是效益，员工的刀尖是绩效，决策者的刀尖则是优选目标。管理是相对战略而言的，它的刀尖是达成目标。但很多企业的管理层都不懂得</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">达成目标就是硬道理</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">”</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">，反而对员工大谈人性化，以人为本等等。管理者想通过麻痹员工来让他们开心，却往往不能达到目的。实际上就是由于过于重视手段，而忘记了自己的根本目标所在。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">究竟如何达成目标呢？列出一个公式：绩效</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">=</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">愿力</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">×</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">能力。其实就能解决员工、团队和管理者在绩效上的矛盾，让员工愿意做事。这个公式一目了然，使得管理简单化。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">员工有没有愿力（当事者对拟做事肯不肯投入的激情强度），这才是员工敬业与否的关键所在。但很多企业公司的管理层经常会犯一个错误：即默认员工是有愿力的。很多民营企业做法值得学习，他们往往低能高聘，把相对能力比较低的员工放到位置比较高，这就保证了员工的愿力；而国营企业却经常高能低聘，招了一批高素质的员工却放在低层的工作位置，这就完全忽略了员工的愿力，激发了员工的不满情绪，使得效率低下，员工忠诚度降低。所以，管理就要解决一个问题，如何协调能力和愿力之间的关系，发挥员工的积极性。</span></font><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;"><font size="3">
<br/></font></span> <font size="3"><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">员工固定工资过高是企业效益提升的最大障碍。在一间公司，管理层必须要把员工</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">做好了有什么好处，做坏了有什么坏处</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">”</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">体现到工作的每一个环节。用一个公式表示：</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">Y</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">（总工资）</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">=kx</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">（浮动）</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">+b</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">（基本工资）。当</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">b</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">（基本工资）上升时，员工不用做事也能领到高的基本工资，这就导致员工的愿力降低；当</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">b</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">下降，甚至</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">b=0</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">时，员工不做事就拿不到工资，这就大大促使了员工化被动为主动，积极努力地工作。但没有基本工资，能不能招到人也是个问题。因此作主管的一定要协调好两者关系，找到一个临界点，最大程度提高员工的愿力，才能为公司创造高额绩效。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">管理不可以不谈钱</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">在中国人的传统观念里，长期存在一种误区：谈事业可以，谈贡献可以，就是别谈钱。其实这完全是面子在作怪。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">
<br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">钱只是代表一种付出、一种价值、一种承认而已，代表别人对自己劳动价值的肯定。企业在管理时，常常天真地希望自己的员工都能任劳任怨。只谈贡献不谈工资的员工通常是百年难遇。在企业里大多数员工还是复合型员工：既渴望赚钱也要面子；忠诚度不高但还有点惰性，对公司持观望态度。应设身处地地考虑员工的利益和前途，从爱钱到</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">爱前＋爱钱</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">”</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">，从而提高员工的积极性和敬业精神。</span></font> <table border="0" cellspacing="0" cellpadding="0" width="680" align="center"><tbody><tr><td height="33" valign="middle" width="680" align="left" style="PADDING-LEFT: 15px; FONT-SIZE: 14px; PADDING-TOP: 13px;"><p class="MsoNormal" align="left" style="TEXT-ALIGN: left; TEXT-INDENT: 21pt; MARGIN: 0cm 0cm 0pt; mso-pagination: widow-orphan; mso-char-indent-count: 2.0;"><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;"><span style="mso-spacerun: yes;">
</span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">但单纯的提高奖金绝非最好办法。</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">奖金不会叫人心动，扣钱才会叫人心痛。</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">”</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">一句生动的话表明了钱的用法在管理员工时的重要作用。</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">但在具体管理中，我们要对事不对人。比如说迟到问题通常使得管理者头痛，罚钱也是通常的规矩。其实罚款也应该巧妙运用。在一些迟到就会影响绩效的部门罚款就可以多一点，而在一些迟到影响不大的部门，不罚或者象征性地罚一点才是真正的公平，体现了对事不对人的道理。这样相关才会对工作关心，进而用心，从而创造绩效。</span></font><font size="3"><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">” <br/><br/><span style="mso-spacerun: yes;"> </span></span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">管理的刀尖处，可以不谈人，只谈事。事跟钱有关系，钱跟心有关系，公司的管理层与员工之间只要把钱和事谈好，自然就把员工的心调动了，这就是公司与个人的贯通。摩托罗拉有个观点，企业管理等于人力资源管理，人力资源管理等于绩效，谈的就是这个道理。</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">“</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">管理者要体现出自己的大度，学会和员工分享利益，而不是斤斤计较，这才是真正精明的管理者。因此，公司的管理层必须要处理好公司效益和员工的钱之间的长远利益，抓住员工的心，才能使他们更加投入地工作，更好地发展公司，创造更高绩效</span><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt;">”</span><span style="FONT-FAMILY: 宋体; COLOR: black; mso-hansi-font-family: Arial; mso-bidi-font-size: 10.5pt; mso-bidi-font-family: Arial; mso-ascii-font-family: Arial;">。</span></font><span lang="EN-US" style="FONT-FAMILY: Arial; COLOR: black; mso-bidi-font-size: 10.5pt; mso-font-kerning: 0pt;"><p></p></span></p></td></tr><tr><td height="33" valign="middle" align="left">作者：史为建</td></tr></tbody></table> 上次培训，老师说绩效=激励*能力，我想也有异曲同工之美吧！！
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