[转帖]机构膨胀的诊断方法
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font size="3"><font face="宋体">企业如何知道自己得了“膨胀”病呢？<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt;"><font size="3"><font face="宋体"><b style="mso-bidi-font-weight: normal;">首先，看看是否出现以下症状：</b><span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">业务部门对职能部门意见不断<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">小道消息满天飞<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">领导用于处理部门、人际纠纷的时间大大出超<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">会议不断<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">决策难以落实<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt;"><font size="3"><font face="宋体"><b style="mso-bidi-font-weight: normal;">其次，在企业内部进行调查：</b><span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font size="3"><font face="宋体"><span lang="EN-US">1. </span>调查机构设置<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">有无重复职能部门？<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">是否“头重脚轻”？<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">公司共有多少管理层次？<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">每一层次人数有多少？<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font size="3"><font face="宋体"><span lang="EN-US">2. </span>调查命令系统<span lang="EN-US"><br/> </span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l2 level1 lfo3; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;"><font size="3">ü</font><span style="FONT: 7pt "";"> </span></span></span><font size="3"><font face="宋体">是否政出多门？<span lang="EN-US"><br/> </span></font></font></p><span style="FONT-SIZE: 12pt; COLOR: black; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-family: ''; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">命令能否畅通无阻到达？</span> <p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font face="宋体"><span lang="EN-US">3. </span>调查沟通系统<span lang="EN-US"></span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l3 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">部门之间互相了解吗？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l3 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">管理层与员工思想交流多吗？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l3 level1 lfo1; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">员工人际关系融洽吗？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font face="宋体"><span lang="EN-US">4. </span>调查权责分配<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">员工对自己的职责清楚吗？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">员工认为要履行自己的职责上级授权充分吗？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">同一工作所涉及部门及人员有多少？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l0 level1 lfo2; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">有没有既无责也无权的人？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font face="宋体"><span lang="EN-US">5. </span>调查工作分配<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo3; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">从事同一性质工作的人员工作量分配是否合理？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo3; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">工作量饱和吗？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l1 level1 lfo3; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">工作量不饱和的是那些部门，那些岗位？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font face="宋体"><span lang="EN-US">6. </span>调查人员素质<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l4 level1 lfo4; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">人员素质是否满足工作说明书要求？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l4 level1 lfo4; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">员工的整体业务素质如何？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l4 level1 lfo4; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">员工的敬业精神如何？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font face="宋体"><span lang="EN-US">7. </span>调查工资预算<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l2 level1 lfo5; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">有无工资预算？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l2 level1 lfo5; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">预算编制的依据？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 45pt; TEXT-INDENT: -21pt; mso-char-indent-ｃｏｕｎｔ: 0; mso-list: l2 level1 lfo5; tab-stops: list 45.0pt;"><span lang="EN-US" style="FONT-FAMILY: Wingdings; mso-bidi-font-family: Wingdings; mso-fareast-font-family: Wingdings;"><span style="mso-list: Ignore;">ü<span style="FONT: 7pt "";"> </span></span></span><font face="宋体">如有预算是否经常突破？<span lang="EN-US">
</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt;"><font face="宋体"><b style="mso-bidi-font-weight: normal;">最后，有必要对离职人员及客户进行调查，调查对企业各方面的看法</b>
</font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font face="宋体">在职人员由于种种原因，对调查会表现出一定的防范、怀疑心理，这种心理会使调查结果的真实性受到一定的影响。离职人员由于已经离开该企业，只要愿意接受调查，一般情况下会流露其真实的看法。<span lang="EN-US">
</span></font></p><span style="FONT-SIZE: 12pt; COLOR: black; LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-family: ""; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">对离职人员的调查重点为：企业效率，人际关系，对管理层的看法等。客户是企业形象的一面镜子。客户对企业的看法一般比较客观。对客户的调查重点为企业效率及人员素质。</span>
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