提取岗位KPI的方法(1)
<p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; TEXT-ALIGN: center;"><span style="FONT-SIZE: 15pt; LINE-HEIGHT: 150%; FONT-FAMILY: 黑体;">提取岗位<span lang="EN-US">KPI</span>的方法<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%; TEXT-ALIGN: center;"><span style="LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; mso-bidi-font-size: 10.5pt;">工发咨询 刘兆军<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span lang="ZH" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">绩效管理最重要的是让员工明白企业对他的要求是什么，以及他将如何开展工作和改进工作，他的工作报酬会是什么样的。</span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">岗位<span lang="EN-US">KPI</span>（关键业绩指标）正是企业对员工工作要求的指示器，它是</span><span lang="ZH" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">用来衡量某岗位任职者工作绩效表现的具体量化指标，是对目标完成效果最</span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">直接</span><span lang="ZH" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">的</span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">检验</span><span lang="ZH" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">依据。通常情况下，</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">KPI</span><span lang="ZH" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">主要从两个方面而来</span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">提取</span><span lang="ZH" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">，一方面是来自企业的战略目标，另一方面则来自企业、部门和岗位的职责</span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">，岗位</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">KPI</span><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">的提取莫不如是</span><span lang="ZH" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: ZH;">。</span><span lang="EN-US" style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">首先看战略目标这条线，这当中需要分解的目标计划包括企业中长期发展战略、年度目标或短期重点工作。从这条线上分解出来的<span lang="EN-US">KPI</span>指标，主要是偏计划类指标。这种方式提取出的指标是企业<span lang="EN-US">KPI</span>体系，岗位<span lang="EN-US">KPI</span>是其中之一，它应该具体到可以由某个岗位单独承担。<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">其次看职责这条线，顾名思义，就是从岗位职责中提取<span lang="EN-US">KPI</span>，前提是企业首先要做好工作分析，编制每一个岗位说明书。从这条线分解下来的<span lang="EN-US">KPI</span>主要偏重于职能类指标。<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial;">来自这两条线的指标必须相结合才能达成企业目标，才能履行好本岗位应有的职责。下面我们介绍一下从这两条线提取<span lang="EN-US">KPI</span>的工具和方法。<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24.1pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312;">制定<span lang="EN-US">KPI</span>的工具和方法<span lang="EN-US"><p></p></span></span></b></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312;">通常比较有效的工具和方法有鱼骨图法、价值树法。例如，用鱼骨图法来分解客户投诉指标，用价值树法分解投资回报率指标</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 150%; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; LINE-HEIGHT: 150%; FONT-FAMILY: 仿宋_GB2312;"></span> </p><br/> 有收获
页:
[1]