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<p><strong><font color="#0968f7">爱思市场研究，对于您的问题给予尽量解答。</font></strong></p><p><strong><font color="#0968f7">有问题请在此跟贴，或联系我们。</font></strong></p> <p style="WORD-BREAK: break-all; TEXT-INDENT: 20pt; LINE-HEIGHT: 18.75pt; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">以中国服务质量与顾客满意度为专题的研究中心</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">“</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">中国服务质量与顾客满意度研究中心</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">”</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">日前在天津大学揭牌。该中心将重点研究顾客满意度相关问题并建立中国顾客满意度指数模型，以此为基础对消费者行为、消费心理及消费经济特征展开研究。被誉为</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">“</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">顾客满意度之父</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">Element not supported - Type: 8 Name: #comment”</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">的美国密歇根大学商学院<personname wst="on" productid="终身">终身</personname>教授克罗斯</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">·</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">福奈尔教授受聘为该中心名誉主任，同时受聘为天津大学名誉教授。</span><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;"><span lang="EN-US"><p></p></span></span></p><p style="WORD-BREAK: break-all; TEXT-INDENT: 20pt; LINE-HEIGHT: 18.75pt; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">据悉，</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">“</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">中国服务质量与顾客满意度研究中心</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">”</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">将同克罗斯</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">·</span><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">福奈尔教授领导的中美服务质量联合研究中心合作，建立中国顾客满意度指数并定期发布，从消费角度反映中国经济状况同时指导企业改进服务质量，为我国政府和企业提供政策指导和管理咨询。</span><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;"><p></p></span></p><p style="WORD-BREAK: break-all; LINE-HEIGHT: 18.75pt;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;"></span></p><p style="WORD-BREAK: break-all; TEXT-INDENT: 20.1pt; LINE-HEIGHT: 18.75pt; mso-char-indent-count: 2.0;"><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">希望这样一个偏重学术研究的机构能够为国内的</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">“</span></b><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">服务质量</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">”</span></b><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">与</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">“</span></b><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">满意度</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">”</span></b><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">带来新鲜气息，能够做出更符合中国国情的研究模型来，让我们拭目以待！</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;"><p></p></span></b></p><p style="WORD-BREAK: break-all; TEXT-INDENT: 20.1pt; LINE-HEIGHT: 18.75pt; mso-char-indent-count: 2.0;"><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">爱思研究人员熟悉目前国内满意度研究模型，并拥有丰富的实战经历，欢迎垂询！</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;"><p></p></span></b></p><p style="WORD-BREAK: break-all; TEXT-INDENT: 20.1pt; LINE-HEIGHT: 18.75pt; mso-char-indent-count: 2.0;"><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; mso-ascii-font-family: ˎ̥; mso-hansi-font-family: ˎ̥;">爱思</span></b><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: ˎ̥;">
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