华云 发表于 2007-11-27 13:53:23

改善从流程开始,流程从简单开始

<p>&nbsp;&nbsp;&nbsp;&nbsp; 作为管理者,思想力很重要,执行力更重要。</p><p>&nbsp;&nbsp;&nbsp;&nbsp; 要做改善,首先要从管理流程开始,有了好的策划、好的想法,但重要的是要付诸行动!最近由于各个组织部门人员健全,部门间职能、职责出现分歧。新员工增多,在很多小的事情上出现不足之处,如通知传达不到位、上报文件程序弄错、借用设备忘记登记等。分析这种现象,主要是培训、指导没有做好!为了使各项工作顺利、简单化,在内部管理上计划实施简单的“作业指导书”的形式,可能有时候想法是好的,但实施有一定的困难,为了进一步明晰化,就举了一个简单的例子。如发通知这件小事:</p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 21.25pt; TEXT-INDENT: -21.25pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level1 lfo1; tab-stops: list 14.7pt;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">通知</span></b><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></b></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 49.6pt; TEXT-INDENT: -49.6pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level2 lfo1; tab-stops: 18.0pt list 49.6pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.1<span style="FONT: 7pt &quot;&quot;;">&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">起草通知</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.1.1<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">构思、分析通知需要表达的事项;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.1.2<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">选择合适的格式,起草通知;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.1.3<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">调整格式,取用文件编码,选择打印机、纸张,打印;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.1.4<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">签字,找领导审核、审批。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 49.6pt; TEXT-INDENT: -49.6pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level2 lfo1; tab-stops: 18.0pt list 49.6pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.2<span style="FONT: 7pt &quot;&quot;;">&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">发通知</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.2.1<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">拿到通知,检查编、审、批是否齐全,了解电子版存放地;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.2.2<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">阅读通知,不明白的地方及时请教;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.2.3<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">了解通知对象,找到合适人员进行签字确认;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.2.4<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">将签发情况汇报领导,保存通知原件及回栏表。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 49.6pt; TEXT-INDENT: -49.6pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level2 lfo1; tab-stops: 18.0pt list 49.6pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.3<span style="FONT: 7pt &quot;&quot;;">&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">执行</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.3.1<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">按照通知要求时间节点及注意事项进行过程监督;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.3.2<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">执行情况及不足之处进行总结;</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt 70.9pt; TEXT-INDENT: -70.2pt; LINE-HEIGHT: 24pt; mso-line-height-rule: exactly; mso-list: l0 level3 lfo1; tab-stops: 18.0pt list 31.5pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; mso-fareast-font-family: '';"><span style="mso-list: Ignore;"><font face="">1.3.3<span style="FONT: 7pt &quot;&quot;;">&nbsp;&nbsp;&nbsp;&nbsp; </span></font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">持续改进。</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><p></p></span></p><p>让各部门,尤其平台部门把自己的项目都做成这种形式,下一步进入各部制作,试运行阶段,结果怎样?目前不好预测!各位家人可以给予评价。</p>

zhouhero28 发表于 2008-1-11 16:21:14

<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: '';">需要整体的执行力!</span></p>
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