[原创]精益绩效管理系统－王雅雄观点
<p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><b style="mso-bidi-font-weight: normal;"><u><span style="FONT-SIZE: 16pt; FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">精益绩效管理系统</span></u></b><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US" style="FONT-SIZE: 16pt;"><p></p></span></u></b></p><p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><span lang="EN-US"><span style="mso-spacerun: yes;"><font face="" size="3"> </font></span></span></p><p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><font size="3"><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><span style="mso-spacerun: yes;"><font face=""> </font></span></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">王雅雄</span><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">(Terry Wang)</font></span></font></p><p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; TEXT-ALIGN: center;"><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US"><p><span style="TEXT-DECORATION: none;"><font face="" size="3"> </font></span></p></span></u></b></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;"><font size="3">要增进员工绩效，就要激励与培养员工，让他们符合企业目标；这除需要了解员工态度与行为之间的关系外，同时要具备有效的绩效管理流程。根据个人的经验，支持精益操作系统所需的管理基础建设中，最弱的一环就是绩效管理系统。</font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span lang="EN-US"><p><font face="" size="3"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;"><font size="3">有家企业对其绩效报告系统颇为得意，只要按一个钮，该系统就能提供任何你想得到的报告。即便如此，作业绩效仍旧不佳，而管理阶层明白，该系统并未提供他们需要的信息。这是因为系统追踪的衡量指针，和真正影响公司成本及质量的因素并不相关；亦即，每人每小时的生产力和每件制成品的不良率无关。所幸这个问题很容易就能修正，不过，上例仍显示出，光是报告系统的存在，就可使得管理阶层多么有可能误以为自己能追踪绩效。</font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span lang="EN-US"><p><font face="" size="3"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;"><font size="3">一家快餐店以食物剩余量作为绩效准则，来评比并奖励门市经理。虽然如此一来，确实让经理更注重一项重要的成本动因，但是顾客取餐却得久候多时。由于健康与安全因素，预先烹调好的食物也不能保存超过十分钟，所以门市经理完全依照顾客的菜单准备所有餐点，以避免浪费。公司选择的指标固然确保了食物的新鲜度，但是顾客对于快餐餐厅的期待绝不只如此。</font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span lang="EN-US"><p><font face="" size="3"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><font size="3"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">精益作业中，良好的绩效管理系统绝不只是一堆五花八门的报告，或者追踪正确的衡量标准，而应该深入管理核心。良好的绩效管理系统，不只需要明确的系统定义</span><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">------</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">亦即靠着有效追踪与报告流程来支持的正确衡量指标，另外还需要有</span><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">IT</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">工具，并与财务和其它系统的连结作配套措施。</span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span lang="EN-US"><p><font face="" size="3"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;"><font size="3">此外，还需要用正确方式掌握以小时、轮班、日、月为单位的绩效动态。不仅如此，负责流程的作业人员要能够理解绩效的重要衡量方式，如此才能采取正确的步骤，在平时就展现出高绩效。</font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span lang="EN-US"><p><font face="" size="3"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><font size="3"><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">因此，要建立精益绩效管理系统，会需要下列几个步骤：</span><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">Step1.</font></span></u></b><b style="mso-bidi-font-weight: normal;"><u><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">设计系统→</span></u></b><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">Step2.</font></span></u></b><b style="mso-bidi-font-weight: normal;"><u><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">设定目标→</span></u></b><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">Step3.</font></span></u></b><b style="mso-bidi-font-weight: normal;"><u><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">监督日常活动→</span></u></b><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">Step4.</font></span></u></b><b style="mso-bidi-font-weight: normal;"><u><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">建立人力资源系统→</span></u></b><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">Step5.</font></span></u></b><b style="mso-bidi-font-weight: normal;"><u><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">设定个人目标→</span></u></b><b style="mso-bidi-font-weight: normal;"><u><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">Step6.</font></span></u></b><b style="mso-bidi-font-weight: normal;"><u><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">管理个别绩效</span></u></b><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">。如果每一个企业能依照上述步骤执行，再加上强化<b style="mso-bidi-font-weight: normal;">管理流程、组织架构与能力培育</b>的基础建设，相信企业整个操作系统便能达到绩效目标。</span><span lang="EN-US" style="mso-fareast-language: ZH-CN;"><p></p></span></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.25;"><span lang="EN-US" style="mso-fareast-language: ZH-CN;"><p><font face="" size="3"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><font size="3"><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">(</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">本文作者曾任灿坤集团副总经理</span><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">/</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">光宝集团大中国区总监</span><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">/</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">富士康集团中国总部经理</span><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;"><font face="">/</font></span><span style="FONT-FAMILY: 宋体; mso-ascii-font-family: ''; mso-hansi-font-family: ''; mso-fareast-language: ZH-CN;">日本丰田汽车台湾制造厂室长；</span><font face=""><span lang="EN-US" style="mso-fareast-language: ZH-CN; mso-fareast-font-family: 宋体;">)</span><span lang="EN-US" style="mso-fareast-language: ZH-CN;"><p></p></span></font></font></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US" style="mso-fareast-language: ZH-CN;"><p><font face="" size="3"> </font></p></span></p>
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