[讨论]为什么不炸掉你的人力资源管理部门？
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.0; mso-line-height-alt: 1.0pt;"><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">这是一个在其他论坛没能进行下去的讨论。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.0; mso-line-height-alt: 1.0pt;"><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;"></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.0; mso-line-height-alt: 1.0pt;"><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">财富杂志的专栏作家托马斯</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">·</font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">斯图沃特（</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">Thomas A. Stewart</font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">）写道：</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">“</font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">在你的公司中存在着一个暖洋洋的、昏昏欲睡的，就像是克娄巴特拉（古埃及艳后，用毒蛇自杀</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">-</font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">译者注）胸脯上的毒蛇一样的东西，这个东西就是你公司中的一个部门。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.0; mso-line-height-alt: 1.0pt;"><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">这个部门所属雇员</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">80%</font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">的时间都用在了日常性的行政管理事务上。该部门的几乎所有职能都可以让其他部门用更少的时间却更为熟练地去完成。更要命的是该部门的领导人无法描述出它们对公司的价值增值所作的具体贡献是什么，而只能用一些流动的、无法量化的和苍白无力的语言来为自己辩解</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">-</font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">然而，正如毒蛇不会受到自己的毒液感染一样，这个部门竟然还常常向其他部门提建议，告诉它们如何精简那些不会给公司带来价值增值的工作。</span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 27pt; mso-char-indent-count: 2.0; mso-line-height-alt: 1.0pt;"><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">不仅如此，从</span><span lang="EN-US" style="COLOR: black; FONT-FAMILY: "Tahoma","sans-serif"; mso-bidi-font-size: 10.5pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span lang="EN-US"><font color="#000000">招聘</font></span></span></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">广告上看，在这个部门中工作的专业人员的平均薪资水平去年竟然上升了</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">30%</font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">。我所描述的当然就是你们公司的</span><span lang="EN-US" style="COLOR: black; FONT-FAMILY: "Tahoma","sans-serif"; mso-bidi-font-size: 10.5pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span lang="EN-US"><font color="#000000">人力资源</font></span></span></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">管理部门，因此我想给你的一个小小建议是：为什么不把你的</span><span lang="EN-US" style="COLOR: black; FONT-FAMILY: "Tahoma","sans-serif"; mso-bidi-font-size: 10.5pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span lang="EN-US"><font color="#000000">人力资源</font></span></span></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">管理部门炸掉算了？</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">” <br/><br/></font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">请各位思考以下问题：</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri"><br/><br/></font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">１、我们</span><span lang="EN-US" style="COLOR: black; FONT-FAMILY: "Tahoma","sans-serif"; mso-bidi-font-size: 10.5pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span lang="EN-US"><font color="#000000">人力资源</font></span></span></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">部存在的目的、意义和价值是什么？</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">
<br/><br/></font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">２、我们</span><span lang="EN-US" style="COLOR: black; FONT-FAMILY: "Tahoma","sans-serif"; mso-bidi-font-size: 10.5pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span lang="EN-US"><font color="#000000">人力资源</font></span></span></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">部服务的直接对象、间接对象分别是谁？</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">
<br/><br/></font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">３、我们</span><span lang="EN-US" style="COLOR: black; FONT-FAMILY: "Tahoma","sans-serif"; mso-bidi-font-size: 10.5pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span lang="EN-US"><font color="#000000">人力资源</font></span></span></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">部目前应定位为一个服务支持机构，还是控制监督机构？</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">
<br/><br/></font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">４、我们</span><span lang="EN-US" style="COLOR: black; FONT-FAMILY: "Tahoma","sans-serif"; mso-bidi-font-size: 10.5pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span lang="EN-US"><font color="#000000">人力资源</font></span></span></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">部的目标愿景是什么？</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><font face="Calibri">
<br/><br/></font></span><span style="FONT-SIZE: 13.5pt; COLOR: black; FONT-FAMILY: 宋体; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: 宋体; mso-fareast-theme-font: minor-fareast; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Tahoma;">５、我们现在是什么？我们如何才能实现这一目标愿景？</span><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><p></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US" style="FONT-SIZE: 13.5pt; COLOR: black; mso-bidi-font-family: Tahoma;"><p><font face="Calibri"> </font></p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US"><p><font face="Calibri"> </font></p></span></p> <p>楼主够猛的，人力资源部可能是这样的一个比喻：</p><p>就像人身上的阑尾，出了毛病时人可能会导致大病。</p><p>就像人的健康，没出毛病大家都无所谓，出了毛病大家才有所谓。</p><p>就像人喝的水，天天喝所以觉得水没什么，没水的时候大家知道水比油贵。</p> <p>炸掉吧，如果你想这么做的话。</p><p>公司的无能，都可以归罪人力资源部</p><p>人力资源部是最大的公仆</p><p>没有人力资源部</p><p>公司就是自私自利的盈利场</p><p>如果你愿意，你可以做你想做的一切事情</p><p>.......</p> <p>1 人力资源部门存在的目的就是吸引，保留，激励和开发企业的人力资源了。相对于企业而言，劳动力劳动力市场是一个外部环境，怎样从环境中找到企业需要的人，这是目的之一。要留住合适的人，避免由于离职重置成本和机会成本，不合适的要淘汰，这是第二个目的。企业之间存在竞争，要想在竞争中获胜，就需要一支优秀的员工队伍，这就需要激励和开发，这是第三个目的。这几个目的是完全适合企业的需要的，首先什么工作都需要人来做；其次要把工作做的有效率有效果，就要依靠适合工作的人才，这也是人力部门的意义所在。至于价值，呵呵，实现这些还不算是价值吗？<br/>2 说白了，人力部门就是协助资本家剥削工人的一个工具。所以它首先必然是为企业服务的。俗话又说，不能让马儿跑，又不让马儿吃草。所以人力部门的口号又常常是为员工服务。这两个服务对象一里一表罢了。在日常中，为企业和为员工服务是统一的，换句话说，为员工服务就是为企业服务，因为在激励开发员工的结果，一方面是提高了员工个人能力，增加了其工资，另一方面员工对企业贡献又增大了。但到了一些矛盾激化的时候，人力资源部总是站在公司这边的。<br/>3 根据上一点，人力资源部也有两个角色：服务支持机构和控制监督机构。说它是服务支持，是从为公司服务和开发人力资源角度说得。对于公司的其他部门，人力资源部必须保证有足够的员工，同时保证他们的绩效；从开发角度说，人力资源不同于其它资源，它的开发主体是员工本身，要开发它只能依靠员工。所以从这两方面说，人力资源部是服务支持机构。控制监督机构通常是从绩效角度说的，人力资源部必须进行绩效管理，控制改进绩效。但中国的人力部可能还有其他的监督责任，个人认为很不正规，毋庸多谈。<br/>4综上，我们的愿景必然是满足企业对人力资源的质与量的要求了。<br/>5 中国的人力资源管理还很不规范，确实需要探索一条新路：中国式的人力资源管理。这个话题太大了，我不敢多说，但有一点是肯定的，中国企业必须首先做到重视人力资源，重视人力资源管理。</p><p>呵呵，随便谈谈，权当抛砖引玉。楼主以为如何？哪没谈透？我继续补充。</p> 几位回复的都不错，就如办公室一样，私营老板们对办公室工作始终不能很满意……
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