fcoopratio 发表于 2007-6-8 13:22:13

[推荐]13句话让客户没法拒绝你

<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">1.</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">如果客户说:<span lang="EN-US">“</span>我没时间!<span lang="EN-US">”</span>那么推销员应该说:<span lang="EN-US">“</span>我理解。我也老是时间不够用。不过只要<span lang="EN-US">3</span>分钟,你就会相信,这是个对你绝对重要的议题<span lang="EN-US">……”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体;"> OMVqP+ </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">&nbsp;<br/>2. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">如果客户说:<span lang="EN-US">“</span>我现在没空!<span lang="EN-US">”</span>推销员就应该说:<span lang="EN-US">“</span>先生,美国富豪洛克菲勒说过,每个月花一天时间在钱上好好盘算,要比整整<span lang="EN-US">30</span>天都工作来得重要!我们只要花<span lang="EN-US">25</span>分钟的时间!麻烦你定个日子,选个你方便的时间!我星期一和星期二都会在贵公司附近,所以可以在星期一上午或者星期二下午来拜访你一下!<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体;"> ,B~D'E:r </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">&nbsp;<br/>&nbsp; 3. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">如果客户说:<span lang="EN-US">“</span>我没兴趣。<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>是,我完全理解,对一个谈不上相信或者手上没有什么资料的事情,你当然不可能立刻产生兴趣,有疑虑有问题是十分合理自然的,让我为你解说一下吧,星期几合适呢?<span lang="EN-US">……”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体;"> uV|{<span style="mso-special-character: footnote-continuation-separator;">
                                <hr align="left" size="1"/></span>J<span style="mso-special-character: footnote;"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"></span></span>J </span></p><hr align="left" size="1"/>J<span style="mso-special-character: footnote;"><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"></span></span>J <span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">&nbsp;<br/>&nbsp; 4. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">如果客户说:<span lang="EN-US">“</span>我没兴趣参加!<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>我非常理解,先生,要你对不晓得有什么好处的东西感兴趣实在是强人所难。正因为如此,我才想向你亲自报告或说明。星期一或者星期二过来看你,行吗?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体;"> Za/&gt;</span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">5. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">如果客户说:<span lang="EN-US">“</span>请你把资料寄过来给我怎么样?<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>先生,我们的资料都是精心设计的纲要和草案,必须配合人员的说明,而且要对每一位客户分别按个人情况再做修订,等于是量体裁衣。所以最好是我星期一或者星期二过来看你。你看上午还是下等比较好?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体;"> dZ1TEXym </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">&nbsp;<br/>&nbsp; &nbsp; 6. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体;">如果客户说:<span lang="EN-US">“</span>抱歉,我没有钱!<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>先生,我知道只有你才最了解自己的财务状况。不过,现在告急帮个全盘规划,对将来才会最有利!我可以在星期一或者星期二过来拜访吗?<span lang="EN-US">”</span>或者是说:<span lang="EN-US">“</span>我了解。要什么有什么的人毕竟不多,正因如此,我们现在开始选一种方法地,用最少的资金创造最大的利润,这不是对未来的最好保障吗?在这方面,我愿意贡献一己之力,可不可以下星期三,或者周末来拜见您呢?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体;"> "<p></p></span><p></p><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><span style="mso-spacerun: yes;">&nbsp;</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">7. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果客户说:<span lang="EN-US">“</span>目前我们还无法确定业务发展会如何。<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>先生,我们行销 要担心这项业务日后的发展,你先参考一下,看看我们的供货方案优点在哪里,是不是可行。我星期一过来还是星期二比较好?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> 0</span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">
                <br/>&nbsp; 8. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果客户说:<span lang="EN-US">“</span>要做决定的话,我得先跟合伙人谈谈!<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>我完全理解,先生,我们什么时候可以跟你的合伙人一起谈?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">
        </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/>&nbsp; 9. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果客户说:<span lang="EN-US">“</span>我们会再跟你联络!<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>先生,也许你目前不会有什么太大的意愿,不过,我还是很乐意让你了解,要是能参与这项业务。对你会大有裨益!<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> GoO]$‑F' </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">&nbsp;<br/>&nbsp; 10. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果客户说:<span lang="EN-US">“</span>说来说去,还是要推销东西?<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>我当然是很想销售东西给你了,不过要是能带给你让你觉得值得期望的,才会卖给你。有关这一点,我们要不要一起讨论研究看看?下星期一我来看你?还是你觉我星期五过来比较好?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> Pumnt?5~ </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">&nbsp;<br/>&nbsp; 11. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果客户说:<span lang="EN-US">“</span>我要先好好想想。<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>先生,其实相关的重点我们不是已经讨论过吗?容我真率地问一问:你顾虑的是什么?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> D </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"><br/>&nbsp; 12. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果客户说:<span lang="EN-US">“</span>我再考虑考虑,下星期给你电话!<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>欢迎你来电话,先生,你看这样会不会更简单些?我星期三下午晚一点的时候给你打电话,还是你觉得星期四上午比较好?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;"> *X# "&lt;<span style="mso-special-character: footnote-continuation-separator;">
                        <hr align="left" size="1"/></span>3o </span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">&nbsp;<br/>&nbsp; 13. </span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">如果客户说:<span lang="EN-US">“</span>我要先跟我太太商量一下!<span lang="EN-US">”</span>那么推销员就应该说:<span lang="EN-US">“</span>好,先生,我理解。可不可以约夫人一起来谈谈?约在这个周末,或者您喜欢的哪一天?<span lang="EN-US">”</span></span><span lang="EN-US" style="FONT-SIZE: 12pt; COLOR: #f9f9f9; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">
                <span style="mso-spacerun: yes;">&nbsp;</span></span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 宋体; mso-font-kerning: 1.0pt; mso-bidi-font-family: ''; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA;">类似的拒绝自然还有很多,我们肯定无法一一列举出来,但是,处理的方法其实还是一样,寻就是要把拒绝转化为肯定,让客户拒绝的意愿动摇,推销员就乘机跟进,诱使客户接受自己的建议</span>

王会刚 发表于 2007-6-8 17:07:54

一种弃而不舍的销售精神,但具体怎么说还是看场合了

sophieyym 发表于 2007-6-8 23:01:35

生搬硬套,最终将适得其反.

wzr2211 发表于 2007-6-9 09:33:08

不能照搬,要根据不同的人的性格,有的人你越是这样,他越不理你

sailcom 发表于 2007-6-9 09:34:19

很多国外的并不适合中国,

hr_jhj 发表于 2007-6-9 09:36:30

<p>要是他还拒绝我怎么办?</p>

maxzhu 发表于 2007-6-9 10:56:29

这些只能做为范例,自己还要多加学习并进行融会贯通才会发挥最大功效

黄欣 发表于 2007-6-9 12:16:59

<p>太过生硬.</p><p>客人如果很有自己的主见或者说很不适合时机的说这些话的话,只会适得其反.</p>

seagullvan 发表于 2007-6-9 12:31:27

<p>有用的东西终究不会被埋没!!!</p><p></p>

hyj136 发表于 2007-6-9 15:26:26

如果再罗索,我就直接挂电话
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