[转帖]店铺管理制度和表格的功能

飘蒲馨溪 发表于 2007-5-31 19:27:24

<h1 style="MARGIN: 0cm 0cm 0pt;">创建店铺运营的程序手册</h1><table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 185.9pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 185.9pt; BACKGROUND-COLOR: transparent;">商品职能运营职能营销与促销职能安全职能人事职能明确流程，在每部分设置分目录：谁来完成要做什么何时开始在哪里进行为什么要做如何去做 </td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:28:11

《店长工作手册》范例店长应具备的条件：<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 161.1pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 161.1pt; BACKGROUND-COLOR: transparent;">·忠诚所从事的行业,熟悉专卖店的业务流程，敢于吃苦、乐于奉献，处处以身作则，无论在思想上还是业务上，都能成为一店的核心人物。·能根据公司的精神，审时度势，独立制定计划，独立工作，独立处理工作问题。·有坚定的意志，强烈的进取精神，能深刻理解公司的营销理念和营销知识，有较强的组织营销能力。·勤奋学习，细心观察，善于思考，能进行较广泛的社会调查，经常向公司反映有价值的市场信息。·有自知之明，具有识人、用人、教人、容人的能力与责任，能不断地为公司培养、选择和输送人才。·必须是从导购员或其他部门提升上去的。</td></tr></tbody></table>店长的工作内容：<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 327.75pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 327.75pt; BACKGROUND-COLOR: transparent;">1.达成制定的数值目标。2.实现销售的行动计划。·根据各店的不同，数值目标内容及水准，以及行动计划的内容会有所不同，但是作为一店之长必须认真执行上述两个基本任务。·所谓的数值目标：即以营业目标、库存目标等为基本目标，进而对店的经营费用进行预算，甚至要把个人的营业目标等数据都列入到数值管理范围之内。·所谓实行销售的行动计划，就是为保证数值目标的实现，而制定的各项计划及解决问题的方式。·店长必须参与店内的各项营业活动，只有这样才能确保行动计划的实施与完成。·现将各项业务转为其工作内容：Ⅰ营业活动的统一管理。Ⅱ店内员工对业务知识的掌握与管理。Ⅲ情报的收集与传达。Ⅳ员工销售业绩的管理。Ⅴ培训与指导活动的开展。Ⅵ店内设备的保养与维护。Ⅶ外界活动的开展。Ⅷ货品数量（包括仓库与店面）及调配管理。3.店长是整个店内活动、营业的负责人，也是店内的领路人。·那么，如何制定店的行动计划，大致可以分为如下几项：Ⅰ全新的服务促销活动的开展。Ⅱ获得新的顾客群。Ⅲ新商品上市如何进行推广。Ⅳ导购员商品知识及服务技巧如何提升。Ⅴ导购员的忠诚度以及团队精神的提升与指导教育。 </td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:30:05

店长工作职责：<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 101.25pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 101.25pt; BACKGROUND-COLOR: transparent;">1.营业活动的统一管理·开店前的准备。·清洁卫生。·陈列方式更新。·推广广告的制作与张贴。·卖场货品的摆放布置。·店内外巡视商品的销售。2.店内员工业务知识的掌握与管理·出勤表考核。·各项制度的制定。·根据能力不同，合理安排人员的工作。3.情报的收集与传达·有关商圈的动向、动态。·竞争对手的情况。·顾客反馈。·货品的情报及收集。·公司的策划、精神、方针等事项的传达。4.销售业绩的管理·将本店的各项目标传达给员工并落实，时刻掌握完成情况。5.培训与指导工作的推进。·根据需要定期或不定期地对员工进行培训与指导，来不断提升整体水平。6.外界活动的开展·对职能部门（工商、税务等）以及顾客间关系的调整与处理。7.各项报表及金额的管理·完成各项报表是完成全店工作的综合检验，各项报表要准确无误地按规定日期上报。·每日要核对售货数据与金额，使其准确，即员工小票与收银小票一致，收银小票与电脑票据一致，实际金额与小票及电脑金额一致。8.货品数量（仓库及店面）及调配管理·每月仓库进销存数一定要与实际情况相符，店面帐的进、销、存也要同员工实际账目相符。·一般仓库每周检查一次，店面账每日核对做到日销日结，并根据实际情况做好调配工作。</td></tr></tbody></table>店长的工作流程：1营业前：<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 70.5pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 70.5pt; BACKGROUND-COLOR: transparent;">·开启卖场电器设备。·严禁闲杂人员进出。·检查卖场卫生及货品是否整洁。·召开早会。早会大致内容如下：·公司文件、营业目标传达及卖场布置。·前日营业状况总结及工作表现检讨。·员工的教育与培训，加强推销技巧。·激励员工。·讲解目标的进度，并订立相应的对策。·备用资金及零用现金的清点。</td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:37:26

2.营业中：<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 69.75pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 69.75pt; BACKGROUND-COLOR: transparent;">·督导员工的仪容仪表。·督导收银工作，并掌握收银情况。·控制卖场、灯光、音响及其他电器的使用。·管理包装及包装袋的使用。·维护卖场环境整洁。·督导橱窗陈列。·适当地参与卖场销售。·防止意外的发生。·接受顾客的消费问题与意见。</td></tr></tbody></table> 3.营业后：<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 62.25pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 62.25pt; BACKGROUND-COLOR: transparent;">·召开晚会（当日的目标完成及其他事项）。·核对货款及帐项，填写每日营业报表。·安全检查（电器、灯火等）。·检查员工个人携带物品。</td></tr></tbody></table> 4.如何激励下属：<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 85.5pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 85.5pt; BACKGROUND-COLOR: transparent;">·解释工作的重要性及意义。·树立正确及良好的榜样。·工作进行中给予鼓励。·让员工接受挑战。·培养员工的团队精神。</td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:43:45

二、让你成为销售高手的10张要领表表一：找出营业活动的问题点并加以改善的确认表店名：              店长：            日期：         <table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr><td width="211" rowspan="2" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;">提升水准之项目</td><td valign="top" width="207" colspan="2" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 154.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt;">现状分析</td><td width="150" rowspan="2" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt;">目   标</td></tr><tr><td width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;">榜样</td><td width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;">改进</td></tr><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">店铺营业气氛是否有受人欢迎的感觉</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">店铺员工是否养成积极思考的习惯？即使决定的事项与自己的意见相左，是否仍继续进行</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">店铺员工处理日常工作是否会发牢骚或抱怨</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">店铺员工对于不同于自己意见的声音是否用心倾听</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:44:25

<table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;">店铺员工遇到困难时是否设法逃避</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">店铺员工开始行动之前，是否先替自己找“做不到”的理由，以藉口来逃避这些行动</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">店铺员工行动时是否考虑到其他人在工作岗位中的立场？是否采取任何拓展自己视野的具体行动</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="211" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 158.4pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">店铺员工在从事营业活动时是否给自己一些课题自我提升及延展工作</td><td valign="top" width="108" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 81pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="99" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 73.95pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td><td valign="top" width="150" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 112.75pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="568" colspan="4" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 426.1pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">◇对今后营业活动所采取的态度</td></tr><tr><td valign="top" width="568" colspan="4" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 426.1pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">       </td></tr></tbody></table> 对自我确认结果的个人感受： <rect id="_x0000_s1026" style="MARGIN-TOP: 1.3pt; Z-INDEX: 1; LEFT: 0px; MARGIN-LEFT: 126pt; WIDTH: 234pt; POSITION: absolute; HEIGHT: 15.6pt; TEXT-ALIGN: left;"><stroke dashstyle="dash"></stroke></rect>第一次    月    日     <rect id="_x0000_s1027" style="MARGIN-TOP: 1.3pt; Z-INDEX: -3; LEFT: 0px; MARGIN-LEFT: 125.85pt; WIDTH: 234pt; POSITION: absolute; HEIGHT: 15.6pt; TEXT-ALIGN: left;"><stroke dashstyle="dash"></stroke></rect>第二次    月    日     <rect id="_x0000_s1028" style="MARGIN-TOP: 1.3pt; Z-INDEX: -2; LEFT: 0px; MARGIN-LEFT: 126pt; WIDTH: 234pt; POSITION: absolute; HEIGHT: 15.6pt; TEXT-ALIGN: left;"><stroke dashstyle="dash"></stroke></rect>第三次    月    日     <rect id="_x0000_s1029" style="MARGIN-TOP: 1.3pt; Z-INDEX: 4; LEFT: 0px; MARGIN-LEFT: 126pt; WIDTH: 234pt; POSITION: absolute; HEIGHT: 15.6pt; TEXT-ALIGN: left;"><stroke dashstyle="dash"></stroke></rect>第四次    月    日

飘蒲馨溪 发表于 2007-5-31 19:45:02

表二：如何应对成为只会说不会做的导购员 店名：           导购：           日期：          <table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr><td valign="top" width="264" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 198pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;">自己是否变得爱谈道理，常会说“欲完成××就必须××”等等一类的理论？有哪些具体的例子？</td><td valign="top" width="288" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 216pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt;">在完成××方面，采取了什么具体、实际的营业活动？</td></tr><tr style="HEIGHT: 69pt;"><td valign="top" width="264" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 198pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 69pt; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">        </td><td valign="top" width="288" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 216pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 69pt; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr style="HEIGHT: 70.5pt;"><td valign="top" width="264" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 198pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 70.5pt; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">         </td><td valign="top" width="288" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 216pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 70.5pt; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> </td></tr><tr><td valign="top" width="264" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 198pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: dashed windowtext .5pt;">          </td><td valign="top" width="288" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 216pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: dashed windowtext .5pt;"> </td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:45:38

填写范例 <table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr><td valign="top" width="277" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 207.65pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;">自己是否变得爱谈道理，常会说“欲完成××就必须××”等等一类的理论？有哪些具体的例子？</td><td valign="top" width="275" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 206.35pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt;">在完成××方面，采取了什么具体的、实际的营业活动？</td></tr><tr style="HEIGHT: 60.75pt;"><td valign="top" width="277" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 207.65pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 60.75pt; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">      </td><td valign="top" width="275" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 206.35pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 60.75pt; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;">    </td></tr><tr style="HEIGHT: 60.45pt;"><td valign="top" width="277" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 207.65pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 60.45pt; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;"> A：当顾客对产品产生顾虑，说价格太高时，无法令顾客产生购买行为。</td><td valign="top" width="275" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 206.35pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 60.45pt; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;"> 先从产品本身功能介绍，再谈产品对顾客的连带价值，并把价格按日分解。</td></tr><tr><td valign="top" width="277" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 207.65pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: dashed windowtext .5pt;">      </td><td valign="top" width="275" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 206.35pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: dashed windowtext .5pt;"> </td></tr><tr><td valign="top" width="277" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 207.65pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">有遭遇什么阻碍吗？在未行动之前，自己就先推测了结果，做了个人的判断。</td><td valign="top" width="275" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: #d4d0c8; WIDTH: 206.35pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt;">打算采用什么方法、方式去克服困难？向上司报告自己的想法，征求其建议。</td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:46:02

表三：有效做好时间管理的15项确认点 店名：        填表人：        日期：        <table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent;">填写方法：1、不能接受  2、勉强合格  3、中级  4、良好  5、优秀</td></tr><tr><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;">请自我确认：                                                 1  2  3  4  5①     对营业过程中，应用的营业用具是否整理井然有序？
                         □ □ □ □ □②     是否可以立即找到顾客所需商品存放的位置？                                    □ □ □ □ □③     有无因无心之过而重复做相同目的的工作？                              □ □ □ □ □④     次日的工作计划是否已拟好？                     □ □ □ □ □
⑤     次日重要工作及准备工作是否已准备好？                                 □ □ □ □ □⑥     答应为顾客办理的事项是否已完成达到更好办法？     □ □ □ □ □⑦     今天工作的优先顺序是否已明确？                                      □ □ □ □ □⑧     必须处理的店务事项是否做好时间计划安排？        □ □ □ □ □⑨     处理店铺客户投诉是否做好前期准备工作？          □ □ □ □ □⑩     在电话中允诺客户的事情是否记录下来？                                                             □ □ □ □ □⑪     相关的业务是否同时并行处理？□ □ □ □ □⑫     与顾客、团购进行沟通时是否能把握重点？□ □ □ □ □⑬     允诺顾客要做的事是否确实实行？□ □ □ □ □⑭     突发事件发生时是否考虑到应对措施？□ □ □ □ □⑮     是否有创新方法提升店铺管理、提高效率？□ □ □ □ □</td></tr></tbody></table> <table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 15.75pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 15.75pt; BACKGROUND-COLOR: transparent;">◇ 请整理一下如何活用于今后的营业活动 ◇</td></tr><tr style="HEIGHT: 84.75pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: #d4d0c8; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 84.75pt; BACKGROUND-COLOR: transparent; mso-border-top-alt: solid windowtext .5pt;"> </td></tr></tbody></table>

飘蒲馨溪 发表于 2007-5-31 19:46:59

表四：如何将过去的成功体验活用于今后的营业活动中 填表：     月      日      星期     <table cellspacing="0" cellpadding="0" border="1" style="BORDER-RIGHT: medium none; BORDER-TOP: medium none; MARGIN-LEFT: 5.4pt; BORDER-LEFT: medium none; BORDER-BOTTOM: medium none; BORDER-COLLAPSE: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-border-alt: solid windowtext .5pt;"><tbody><tr style="HEIGHT: 421.5pt;"><td valign="top" width="552" style="BORDER-RIGHT: windowtext 0.5pt solid; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 0.5pt solid; PADDING-LEFT: 5.4pt; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext 0.5pt solid; WIDTH: 414pt; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext 0.5pt solid; HEIGHT: 421.5pt; BACKGROUND-COLOR: transparent;">立下好业绩时的状况 期间                 所负责之顾客    A级        B级         C级             营业经验                                                                   目标达成率           商品知识                                  <rect id="_x0000_s1026" style="MARGIN-TOP: 7.3pt; Z-INDEX: -4; LEFT: 0px; MARGIN-LEFT: 3.6pt; WIDTH: 396pt; POSITION: absolute; HEIGHT: 78pt; TEXT-ALIGN: left;"></rect>目前的状况                        目前的状况 期间                 所负责之顾客    A级        B级         C级             营业经验                                                                   目标达成率           商品知识                                      <line id="_x0000_s1028" to="183.6pt,85.3pt" from="183.6pt,-.5pt" style="Z-INDEX: 3; LEFT: 0px; POSITION: absolute; TEXT-ALIGN: left;"></line><rect id="_x0000_s1027" style="MARGIN-TOP: -0.5pt; Z-INDEX: -3; LEFT: 0px; MARGIN-LEFT: 3.6pt; WIDTH: 396pt; POSITION: absolute; HEIGHT: 85.8pt; TEXT-ALIGN: left;"></rect>有哪些不同的营业活动？          今后应该做哪些营业活动？<line id="_x0000_s1029" to="399.6pt,7.3pt" from="183.6pt,7.3pt" style="Z-INDEX: 4; LEFT: 0px; POSITION: absolute; TEXT-ALIGN: left;"></line>上司的观点如何？                  上司的建议： </td></tr></tbody></table>

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栖息谷-管理人的网上家园's Archiver

[转帖]店铺管理制度和表格的功能